Deganwy Quay, Conwy, LL31 9DJ, United Kingdom
#7 of 15 hotels in Conwy
Guests' ChoiceBased on 2460 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 26 April 2024
Sukanya
United KingdomLimited time to use gym and pool
Nice, clean and comfortable!
Stayed in April 2024
Reviewed: 25 April 2024
Norm
United KingdomBar prices, main meal options
The room, everything about the spa, the bar menu options
Stayed in April 2024
Reviewed: 25 April 2024
Eddymunster
United KingdomSpacious room, restaurant food excellent both Breakfast & dinner, picturesque location
Stayed in April 2024
Reviewed: 25 April 2024
Jamal
United KingdomAll was good we had a lovely time good to do business with
Stayed in April 2024
Reviewed: 25 April 2024
Tania
United KingdomNot being able to use the spa facilities all day, there were time slots enforced or otherwise you had to pay which as a guest I thought this would be complimentary. Also the bar food although looked nice in its presentation it could have been better in flavour and freshness.
The location and our room.
Stayed in April 2024
Reviewed: 24 April 2024
Alison
United KingdomThought the spa was free to guests, disappointed to find out it was only free after 5pm.
The room was fantastic, the staff were very friendly and professional. The location is beautiful.
Stayed in April 2024
Reviewed: 23 April 2024
Wendy
United KingdomThere wasn't anything that I didn't like.
Everything. Location, views, atmosphere, friendly staff, cleanliness of hotel and spa.
Stayed in April 2024
Reviewed: 22 April 2024
Andrea
United KingdomModern, clean, very large rooms, friendly and helpful staff, nice food.
Stayed in April 2024
Reviewed: 22 April 2024
Rostiddles
United KingdomFried cooked breakfast seemed a bit dried up as if it had been sitting around. Some of evening waiting staff appeared to be inexperienced and easily confused. A more varied menu would have been welcomed; eg daily specials. Desserts were particularly limited. Extractor fan in ensuite was noisy and didn't switch off.
Everything was reasonably fresh and spacious. Beautiful views from dining room. Really good continental breakfast. Pleasant walk into Conwy along waterfront. Staff unfailingly friendly and helpful. Cheeseboard excellent.
Stayed in April 2024
Reviewed: 21 April 2024
Felicity
United KingdomNothing. Loved it all!
The hotel was classy, and the food delicious. The leisure facilities were great, and extremely clean,as were the beautiful rooms.The staff were warm and welcoming and couldn’t do enough for you. The position of the hotel was perfect.. next to the marina, with beautiful views from our bedroom window and from restaurant. Looking forward to going to this wonderful hotel again soon!
Stayed in April 2024
Reviewed: 21 April 2024
Eileen
United KingdomSuperb Spa
Stayed in April 2024
Reviewed: 20 April 2024
Stephen
United KingdomNothing at all- it was all excellent.
Despite being very muddy and unkempt after mountain biking from betws y Coed, we were given a really warm welcome, and the staff went out of their way to make sure we could store our bikes safely for the duration of our stay.
Stayed in April 2024
Reviewed: 18 April 2024
Stuart
United KingdomLocation and standards
Stayed in April 2024
Reviewed: 17 April 2024
Kate
United KingdomA beautiful hotel with everything you could want and more,set in a stunning location.
Stayed in April 2024
Reviewed: 16 April 2024
Elizabeth
United KingdomCan be expensive for meals
The room big and clean
Stayed in April 2024
Reviewed: 16 April 2024
Jean
United Kingdomnothing
the location is stunning and facilities excellent. Staff were very friendly and helpful, we really enjoyed the lounge area beside the restaurant and the food was delicious
Stayed in April 2024
Reviewed: 14 April 2024
Mark
United KingdomNothing!
Hotel was great! We had a wonderful time.
Stayed in April 2024
Reviewed: 14 April 2024
Chamena
United KingdomLimited access to spa, food was bland
Ambiance
Stayed in April 2024
Reviewed: 14 April 2024
Taplin
United KingdomBeautiful bright tastefully decorated hotel. The food at the Ebb &:Flow Restaurant was excellent. Spa & gym facilities great. Room a lot bigger than I expected
Stayed in April 2024
Reviewed: 14 April 2024
Frank
United KingdomThe bad weather prevented us from appreciating the location!
An excellent hotel in a beautiful location. We had a spacious bedroom with a large bathroom, although there should be a grab rail in the bath/shower . Breakfast was good although the choice of cereals could have been greater. The evening meal was excellent -good choices, well presented.
Stayed in April 2024
Reviewed: 13 April 2024
Lynne
United KingdomN/a
Beautiful hotel in a superb location . We had a lovely view of the estuary . The staff and food was lovely .
Stayed in April 2024
Reviewed: 13 April 2024
James
United KingdomInsufficient number of reception staff at key times led to delays on check in, check out and enquiries. Location is cut off by railway line, allow time for delays waiting at level crossing.
Clean, smart, modern spa hotel in a marina location with fine views over Conwy estuary. Reasonable restaurant but quite pricey. Good free parking.
Stayed in April 2024
Reviewed: 12 April 2024
Hannah
United KingdomNot enough staff in dining room. Staff a bit off hand. Hotel looking a bit dated in places. Spa hours.
The location Reception staff very polite.
Stayed in April 2024
Reviewed: 12 April 2024
Liz
United KingdomNothing to dislike.
Hotel was overlooking the harbour, our room had a wonderful view and we could see Conwy castle. Room was well decorated and comfy. Had a fridge and tea/coffee essentials. Lots to see and do in the local area. Spa was great. All staff friendly and helpful.
Stayed in April 2024
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