19-23 Palace Terrace, Queens Promenade, Douglas, IM2 4NF, United Kingdom
#12 of 20 hotels in Douglas
Guests' ChoiceBased on 340 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.9
Facilities
8.2
Staff
9.1
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 7 May 2024
Dawn
United KingdomThe room was very hot but in general I thought the hotel was very warm .. very steep steps up to the hotel and slippy when wet but good handrails, may not suit people with mobility problems.. evening carvery good was nice but portion sizes not great for the bigger appetite
Very nice hotel very clean staff very friendly everything you need.. breakfast fantastic
Stayed in May 2024
Reviewed: 29 April 2024
Jackie
United KingdomGreat hotel, breakfast and staff were great. Would have been even better if it was a little nearer to the ferry port for walking but not a big issue for us.
We were given a fab room overlooking the sea, room 214. Huge room and spotlessly clean.
Stayed in April 2024
Reviewed: 26 April 2024
Angela
United KingdomNothing
Easy to find nice room
Stayed in April 2024
Reviewed: 17 April 2024
John
United KingdomIt’s a bit of a walk for anyone with mobility issues
Nice selection for breakfast, friendly staff and clean
Stayed in April 2024
Reviewed: 10 April 2024
Singh
United KingdomBreakfast had limited option and repetitive.
Room was clean and view was perfect. Staff was really very helpful and awesome. Location of the hotel is perfect. Connectivity is good.
Stayed in April 2024
Reviewed: 6 April 2024
Bahareh
United KingdomThe time of breakfast, 7-9 is a bit early when you are on holiday.
The hotel is in a perfect area , close to any location you want to go. It was clean, staff were very polite, friendly and helpful, breakfast was nice.
Stayed in April 2024
Reviewed: 16 October 2023
Julie
United KingdomStaff not very helpful, breakfast tables too close together
Location, breakfast, size of toom
Stayed in August 2023
Reviewed: 13 September 2023
Lukáš
Czech RepublicPoor wifi, in the room didnt work. Really small and old TV in the room. No fridge or minibar in the room. The corridor between the rooms is very narrow. Very small elevator, max 2 person without luggage.
Great location on the coastal promenade, not far from the TT grandstand. Good breakfast. Spacious room with nice bathroom. Nice staff. The possibility to have a beer in the hotel bar.
Stayed in August 2023
Reviewed: 1 September 2023
Alex
United StatesThe room was a little too warm and the single bed was lumpy.
Stayed in August 2023
Reviewed: 1 September 2023
Crail
United Kingdomgood English breakfast. Staff very pleasant and helpfull. Room was large 104, as was the bathroom, bed nice and soft. Yes we would go there again. Its a twenty, thirty minute walk from the ferry or just hop a bus, stops near the front door.
Stayed in August 2023
Reviewed: 29 August 2023
Anne
United KingdomNothing, we enjoyed our stay very much
Our room was modern and spacious, Staff very friendly and helpful.
Stayed in August 2023
Reviewed: 29 August 2023
Steve
United KingdomThe cost was a bit more than I would normally pay but it was the Centenary of the Manx Grand Prix
Everything about the Rutland exceeded expectations from the room to the breakfast to the staff
Stayed in August 2023
Reviewed: 29 August 2023
Stephanie
United KingdomThe only thing that was an issue was how hot the bedrooms and corridors were.
Breakfast was tasty and plentiful. Staff were excellent.
Stayed in August 2023
Reviewed: 29 August 2023
Amanda
United KingdomMy only critic would be shower very small
Staff very friendly, rooms comfortable and well equipped Breakfast was faultless
Stayed in August 2023
Reviewed: 28 August 2023
Laura
United KingdomOnly minor thing was the bar wasn’t open too late. But it’s close to a pub so not a problem.
Great location. Very clean room & exceptional breakfast. Very attentive staff too.
Stayed in August 2023
Reviewed: 27 August 2023
Peter
United KingdomVery satisfied
Very good , hot and plenty of choice
Stayed in August 2023
Reviewed: 27 August 2023
Dave
United KingdomEverything was very good
Room was clean and comfortable. Breakfast was adequate would have liked to see breakfast pastries available.
Stayed in August 2023
Reviewed: 27 August 2023
Richard
United KingdomGreat Breakfast Big Room fantastic shower
Stayed in August 2023
Reviewed: 27 August 2023
John
United KingdomNo entertainment
Location
Stayed in May 2023
Reviewed: 26 August 2023
Oisin
IrelandBreakfast finished at 9am which is too early for people on holiday
Good staff, comfortable clean rooms
Stayed in August 2023
Reviewed: 26 August 2023
Carol
Isle of ManThe whole stay was very nice 👍
Stayed in August 2023
Reviewed: 26 August 2023
Ruth
United KingdomOur room was over the kitchen and the fan was noisy when it started around 6 or 6.30am. The lift is a tight squeeze for 2 people + luggage. We only used it for moving luggage.
This hotel looked a bit dated on the outside but really lovely inside. Meals were great and staff were really lovely, courteous and friendly. Cleared tables promptly. Bed was very comfortable. Room and hotel spotless. We had a large room, though it was at the back and had no view. It would be worth paying extra for a seaview room but we didn't have the option as there was only a few rooms left. There were a couple of tour groups staying but this in no way affected the service. We had carvery in the evenings which was lovely and great value. Would have no problem returning.
Stayed in August 2023
Reviewed: 21 August 2023
Steven
United KingdomBreakfast view and staff were spot on
Stayed in June 2023
Reviewed: 17 August 2023
Jacqueline
United KingdomShower head was very high and not directable. Bed was too soft for my back, but extra pillows were provided immediately when requested. Bed a lovely size.
Lovely food choice at breakfast even though I require a gluten free diet, there was an excellent range of food available for me. Breakfast available a little too early for a holiday.
Stayed in August 2023
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