Parking was difficult despite the hotel offering a place to park nearby, and navigating the many one way streets was challenging especially when the satnav lost satellite contact due to narrow roads flanked by tall buildings.

Food in the restaurant and via room service was very good

Stayed in April 2024

Bottled water in rooms should be complimentary!

Central location , near ferries, near hop on hop off bus , near archeological museum . Nice seating area and bar . Friendly helpful staff Great breakfast buffet

Stayed in April 2024

Parking is a challenge in the area. The hotel did say they have an agreement with the public/central parking. We did find parking on the street a few blocks away after a several min searching.

Nice amenities and tolietries. Very friendly staff, helpful with recommndations on places to eat and visit. Clean, large room. Great breakfast. Strong wi-fi. Hotel is in a great location, parking is a challenge...

Stayed in April 2024

Awkward arrangement of shower/toilet in the room. Hair dryer was very weak. No iron/iron board. No kettle

Location, breakfast but most importantly the staff

Stayed in April 2024

It was always noisy on our balcony. A school, park, and basketball court are all nearby and you could hear people at all hours of the day and night. We couldn't leave our balcony door open at night without wearing earplugs. Probably a very common thing in a big city, but we live in a quiet neighborhood and aren't used to the noise.

Excellent choices for breakfast and outside seating. The bar offers food service throughout the day. We had a wonderful bowl of soup and Greek salad one evening, which was nice not having to wait for the 7pm dinner or go out in the rain. Bed was very comfortable, and the staff were very helpful and friendly.

Stayed in March 2024

Excellent location Friendly staff Good value for money

Stayed in November 2023

Nothing really - the hotel met and/or exceeded our expectations.

The room was clean and well equipped. Breakfast was wonderful.

Stayed in November 2023

Staff was amazing and nice. Breakfast was excellent. Large rooms.

Stayed in October 2023

We know we've been traveling off season but we would have still expected a little more availablity of staff when it came to evenings at the bar/on the terrace. We had to wait quite a bit until someone appeared to take our order.

The breakfast was very good, a lot of variety was provided. The rooms were clean and the bathroom extremely modern. The staff at the reception was outstandingly helpful and handled all arrangements for us within seconds.

Stayed in October 2023

Pool on 6th floor would benefit from some renovation Huge empty place on the terrace on that floor with no decoration, plants, tables or chairs

Nice hotel -quite big Great buffet breakfast Staff at breakfast

Stayed in October 2023

Plenty of options at breakfast but were slow to replenish dishes and much of the hot food was cold.

The room was very comfortable and had a balcony with harbour view. The bed was very comfortable and bathroom amenities were great. The hotel was clean and staff were friendly. Omelettes freshly made were great!

Stayed in October 2023

Hellish to drive to from airport, but that applies to most of Heraklion centre.

Stayed in October 2023

I didn't like our room's " view " which was a concrete wall from the building next door.... but for just 1 bight it was OK....

The room was perfectly good for a quick stop from the airport. We were a couple travelling with a 9 year old child. The rooftop pool was a nice touch before we left to go on a long drive. We ordered brunch up there which was delicious and generous in the portions. Very good value stay.

Stayed in October 2023

Evening meal in the restaurant was expensive with very small glass of wine. I had it because of late arrival but there are about 1000 restaurants within ten minutes walk with great veggie food and large glasses. No comfortable chair to sit in room.

I liked the location so close to the town centre, harbour and archaeological museum. The included breakfasts were delicious with a huge choice. So much to see in the town and convenient for Knossos palace.

Stayed in October 2023

thats not hotel specific! - Airport is only 3,5 km away (east) of towncenter - and planes starting in direction to town (W). So you got a lot of noise of starting planes all over Heraclion all day during season. At least at night (late) the airpoirt seems to be closed.

parking lot - free spot (1st come 1 st serve) - parking service -> great checkin early (half past 1 pm) - no problem -> great checkout fast , could keep parking lot after checkout -> great staff - always friendly and fast -> great room - realy beautiful No. 320 sorrily the shower wall (glass) seems to be leaky on the lower edge (to the ground) -> great pool on roof - sun worn but a great location with view over all Heraclion -> good (not great cause of sunworn and not very spacy pool)

Stayed in October 2023

The room (number 10)we received was so tiny for a couple,you couldn’t swing a cat in it as the saying goes.Nowhere to put your bags so we had to tread over them all the time.You could only have one person move around the room at a time and the balcony….why have it as you couldn’t move on it. The paper cup for tea/coffee a definite no no along with the plastic glass. Sorry but I couldn’t recommend this property to stay at.

The staff were really friendly and helpful. The location was good and accessible to town..9min walk. The pool and breakfast was good.

Stayed in October 2023

Close to old town Great pool Lovely breakfast Very clean

Stayed in August 2023

The room seemed very dated and for the price frankly I expected better

Location was excellent very close to town and staff were very helpful

Stayed in September 2023

The bathroom was huge yet the shower stall did not have a door so the surrounding floor got wet. This might me a European thing but it is not pleasing to me. The lighting in the room was poor.

The rooms were spacious. Had a balcony. Comfortable bed. Good breakfast. Location.

Stayed in September 2023

Clean perfect placement for exploring

Stayed in September 2023

Staff were very grumpy. I got an executive room with harbor view but there was no harbour to be seen. When I asked about it, they got overly defensive rather than simply ask me if i wanted to pay the extra 20 euros for a sea view. I didn’t even know that was an option.

Location

Stayed in September 2023

The rooftop pool does not have staff or a bar. There is a phone to order food and drinks but the area feels very bare. Food and drinks were excellent though and I would definitely return.

This hotel was great. Staff were excellent and the hotel had all amenities required. Breakfast was excellent and the location was very close to the main centre.

Stayed in August 2023

The rooftop pool could have been a bit bigger, or have more space for beds Bottles of beer were a little expensive

Breakfast was lovely, with plenty of options. The staff were brilliant and helpful Pool area was great.

Stayed in August 2023

The balcony had a wall in front of it so couldn’t see over.

The room was large and the rain shower was excellent. Nice balcony. Good views of the harbour.

Stayed in September 2023