Pillow was too soft .

Got upgraded for the hotel room and free breakfast for 2 pax. Harbour city shopping mall was right next to it.

Stayed in May 2024

Location is great and stuff was very pleasant and helpful

Stayed in April 2024

Hard to find from street . Expensive to eat and drink

Location good. Great breakfast

Stayed in April 2024

"The hotel offers many wonderful features, and with a bit more attention to cleanliness, it would truly be top-notch."

"Gateway Hotel Marco Polo offers superb value! Its location is prime, and the staff are remarkably efficient. A truly excellent stay!"

Stayed in April 2024

N/a

Location and the free mini bar

Stayed in April 2024

rooms very dark, very noisy guests also during the night

Stayed in April 2024

Our room was only cleaned once even when we put up the make up room sign. Towels were only changed once and water was replenished once only too.

Strategic location. Accessible to shopping and good restaurants. Room is very comfortable and breakfast is good too.

Stayed in April 2024

Not the best beds - they were old and narrow. Some cigarette smell in a non-smoking hotel. It is cold in the rooms and you can't make it warmer with AC cotrols.

A great location in Kowloon. Well situated to explore the city. Good service, spacious rooms. Access & discounts to partner hotel facilities (Marco Polo, Prince)

Stayed in April 2024

Spacious rooms Good location

Stayed in March 2024

There’s nothing not to like about it.

The hotel is very upscale, clean and luxurious. The location is perfect for tourists as it’s in the tourist area of Tsim sha Tsui. It’s beside a mall so that’s convenient. There are a lot of restaurants within a ten minute walking distance.

Stayed in March 2024

everything was good

really top hotel perfectly located

Stayed in March 2024

Location was convenient and close to the taxi and bus stop. Room was cleaned daily. Staff very courteous. Access to the mall was so convenient that I was using it on a daily basis during my stay.

Stayed in March 2024

Smell in Bathroom

Location, large room

Stayed in March 2024

Dusty carpet n not so clean Lenin n bed

Location and breakfast

Stayed in March 2024

1. The breakfasts are expemsive. Especially if you are family with 4 or more persons. The mall infront will solve the problem. Also, if you have a plan to go to Victoria Peak you can have breakfast there ) 2. The room's window looked inside the mall. So you will see only walls and other windows

1. The location is great. The hotel is in the one fo best mall in the city, infront there is a mall with good and not expensive food court (thrre are a lot types asian cuisine) and close to metro MTR station. Also you can walk to the harbour (it's just only 10 minutes) to look at great views. 2. The room was pretty cosy, beds were good and there was a sofa with a table (comfortable to watch movie)

Stayed in January 2024

Friendly & helpful staff

Stayed in February 2024

The housekeeping could have been better. When we checked into our room, there was a bunch of HAIRS (it was a big handful of hair) under the basin cabinet! we did not complain nor contact housekeeping as we checked in at about 8.30pm and was really hungry and tired and in a hurry to get out to go for our late dinner. The second day, they did not replace a a pair of missing in room slippers (there was only 1 pair when we checked in) we thought that its okay , tomorrow they will replenish so just let it go, but it was missed again and the bed room slippers was not replenished! small disappointment on this little detail

The location of this hotel was superb and convenient with the Pier and the MTR within walking distance. The mall was just foot step away and there was a little garden just opposite that i could do my morning walk.

Stayed in March 2024

No

Great location, large room for Hong Kong and very helpful staff.

Stayed in March 2024

We opted for the enhanced treatment with ... 1) "Free Mini Bar" - This was a total scam unless you are a visiting monk who only drinks Coke or Beer (one can of each) or a choice of 2 x small kids 'Qoo' branded fruit juices. I had to specifically request water for the room as initially there was none. 2) The Executive Lounge & Check-in offered afternoon tea and later cakes or snacks and a glass of wine (or a cocktail which we did not have). We tried some wine and a 'hot' snack which was not at all hot enough as the hot trays were inadequate to keep the food warm and the overhead lamps to assist with this were turned off. For this reason we decided not to risk having a cold breakfast also and we had a good breakfast in the main breakfast room. Our room was comfortable but small and the overall value was below par and was the poorest of the the hotels we stayed in on our trip. This is a busy hotel in a busy location and perhaps they get their business too easy (they have two hotels in the same mall area).

The Hotel was in a good and central location, but the Hotel should do more to provide advance details about how to locate the entrance from the Taxi drop off point which may not be exactly where the external door is to the outer foyer in the mall.

Stayed in February 2024

lobby too crowded

location

Stayed in March 2024

The rooms carpet needs to vacuum specially under the bed lot of dust

Location is good

Stayed in March 2024

The room is old

The location is perfect.

Stayed in February 2024

Best location

Stayed in March 2024

Some smoke smell, even though we booked for non-smoking room.

- The location is superb, right in the shopping mall. - They accept 4 people in one room which is good for our family (parents with 2 kids) - Very helpful staffs. - Spacious rooms with Nespresso. - Room price is acceptable

Stayed in December 2023