While they clean up my room. They left the dirty towel on top of the TV. They don’t clean up the cups when the water left inside. The taste of the food is good in general. But not great.

In general it is very good.

Stayed in April 2024

location

Stayed in April 2024

Smaller details like dust in corners

It was clean, beds were comfortable and convenient being connected to a plaza and located near transport links

Stayed in March 2024

Location was good and service was good.

Breakfast was not as good. Will not do it again.

Stayed in April 2024

Great location, very clean. Smelt nice

Stayed in April 2024

Nothing as such. But should include vegetarian options in meals at hotel menu.

STAff at reception n bag collection desk was very courteous n helpful. Amazing trip but only the concern is not options available for vegetarian person in hotel restaurant.

Stayed in March 2024

all perfect for us to stay here... for family trip we will give this hotel best score for other options hotels

room very clean, comfortable and location very near malls, bus stations and train station... thera is water dispenser at every floor

Stayed in April 2024

The location was very convenient being attached to the shopping mall that links with Shatin MTR. My young children enjoyed the pool every day and the laundry room was handy. We had a very comfortable stay. Staff were courteous and helpful. Fast internet and room was cleaned every day.

Stayed in April 2024

Not much to complain about.

The room we stayed in was newly refurbished and was very comfortable. It was clean and large by Hong Kong standards. The hotel is situated right next to the New Town Plaza shopping centre which was convenient, and allow easy access to food and shops. The closest MRT is within walking distance - approximately 10 minutes away.

Stayed in April 2024

lift slightly slow.

Excellent and convenient location. speedy check out. bus to airport just at the front of hotel.

Stayed in April 2024

Just being picky here but the gym could have done with having a few more leg based weight machines

Great location I.e train station linked with shopping mall and hotel. Access to gym and swimming pool albeit we never got the chance to use the swimming pool. My return flight was a late one and Royal Park allowed me to store my luggage at the hotel while I made the most of my last day in Hong Kong. They also very kindly allowed me to use the gym's shower facilities to freshen up before my flight home. Much needed considering the humidity in April.

Stayed in April 2024

-

It was spacious and clean!

Stayed in April 2024

I would like a bigger bathroom.

Meet my needs. Convenient location for us.

Stayed in March 2024

It was pretty humid in our room, even with the dehumidifier and air conditioner. The room started to develop mold on the ceiling and started to smell of damp towards the end of our stay.

Location and convenience.

Stayed in April 2024

Staff could be more welcoming by greeting their customers. Though this is not common practice in HK, I think it will still be appreciated by most people. Wish they would also provide free shower cap considering how cheap it is to provide. Also, gym and swim facilities would be nicer if it opens earlier in the morning.

Excellent location. Connects right to the mall. Close vicinity to the MTR Starion and Bus Terminal, providing easy access to the HK CBD. The mall itself is quite complete with plenty of food and shopping options.

Stayed in April 2024

Good location, near to MRT Station. Friendly and helpful staff Clean and quiet ambience

Stayed in April 2024

Good location, comfortable, convenient

Stayed in April 2024

If coming via the MTR you have to pull your luggage all the way through the Malls. No pool.

Location by the Shatin Malls. Good clean and decent size room.

Stayed in March 2024

The only thing I did not like is the extra charge for breakfast. It costs HK$100/person/day, but we don't think it was worth it. Thoroughout our entire vacation including in Hk and China, all hotels included breakfast.

The facility has been remodeled so our room was bright, updated, and all furniture were almost new including beddings. The location was great as we had stayed there before. We chose this hotel mainly was for its location.

Stayed in April 2024

The restaurant in the lobby can be hit-and-miss. It is very expensive for what they offer and meals can take a good hour to arrive, even when it is quiet.

This hotel is near to the office and attached to several malls. It is close to the MTR, so the location is fantastic. It is clean, with comfortable rooms.

Stayed in January 2024

Nothing

Spacious and comfortable

Stayed in April 2024

Pool wasn't open

Location is excellent - adjacent to a great shopping / eating mall

Stayed in March 2024

The housekeeping service is not clean enough. We found the toilet bowl is not cleaned. Not give us tissue paper twice. The pillows are too soft.

The location is good and convenient for shopping. The front desk staff and concierge services is worth for appreciations.

Stayed in March 2024

The breakfast was quite basic. If it was better, I would have given 10 out of 10

Very good/ friendly service. Good facilities and location

Stayed in March 2024