I have to press and hold in order to use the hair dryer, but i understand that it is for saving electricity.

I was given 2 keycards even though i am a solo traveller. The room was big and spacious. As i brought 2 luggages and it takes up some space but i still have so much space to move around in the room. My room was cleaned every day and they refill my water jug each time they cleaned the room. I also love the variety of food at the breakfast buffet.

Stayed in February 2024

The bathroom could have been cleaner - there was a fly infestation in the shower. Also, the hotel made a strange choice in their sofa bed, it wasn’t very comfortable and meant the kids didn’t sleep well. I can’t recommend the sofa bed to anyone unfortunately… Also, while I really appreciated all the nods to environmentalism, the hotel left lights burning on the 7th Floor event space all night… which undercuts their policies.

The room was big and modern. We had everything we needed in terms of kettle, safe etc. The restaurant on-site was good, though expensive, and the staff were all very friendly. Our kids loved the swimming pool!

Stayed in February 2024

A bit old

Location is great

Stayed in December 2023

All

Like it so much

Stayed in November 2023

The location was really good . Esay to go anywhere. Ciputra Mall next to the hotel makes it easy to get anything . Never forget the warmest and helpfull smiling staff .. feeling great 😃

Stayed in October 2023

The air-com in the room was a bit too cold, and the room was a bit humid.

It was a nice hotel with all necessary facilities. The location is wonderful!

Stayed in August 2023

Service seems to be a bit slow and inefficient. Had requested for connecting rooms and it didn’t really work out as per request. Basic room amenities were upon request and no longer given complimentary water in water bottles but in a flask/glass instead in the rooms. Feels like there is a lot of cost cutting and yet the room rates have gone up.

Great location!! Just next door to Mal Ciputra. Convenient for a short stay..

Stayed in July 2023

Nothing

All Good in Novotel Pekanbaru. Looks New and clean.

Stayed in June 2023

check-in could have been more efficient. preferred to have bottled water instead of water being topped up in a glass flask. that feels like hotel is trying to scrimp and save on what used to be standard amenities before covid.

location is great - right next door to Mal Ciputra so very convenient for the supermarket, restaurants, cafes and even cinema. good for a short stay in PKU but gets very busy esp over weekends.

Stayed in July 2023

The best breakfast in town

Stayed in May 2023

Towels smell musty.

Good location & service mind

Stayed in November 2022

Price on the high side

Good location

Stayed in September 2022

nothing so far

good

Stayed in August 2022

the breakfast was less if compare to the price we pay, its better if more variants of food choices and coffee machine

The cleanliness , location , and friendly staffs

Stayed in June 2022

Excellent location of the hotel near the airport. Good food and good hospitality by hotel staff. Rooms are very clean with good air-conditioning. I recommend this hotel to everyone, who is looking for a good stay, good food and great hospitality

Stayed in May 2022

Someone called Hendri Saputra hacked my booking account and made a reservation with my CC and I sent to the hotel and informed them. Despite that the person was in their premises and they are aware of the case they did absoulty nothing since all they care about that the money is settled and did not refund my money. Shame on Novotel

Stayed in September 2023

During my Jun visit I need to argue hard just to get on time check in at 2pm On my next visit, Aug 1st, I got rook 701 near ballroom that was noisy until 12 midnight. Since the elevator was switch off all guests from ballroom passing by the corridor in front of my room while talking noisily. I called 1am asking to have securiry to guard the corridor but none coming and still noisy until 2am. Day later I rent 3 rooms and none was ready at check in time until I argued with duty manager to vet the key only at 3pm. My5th day was equally awful as one of room 1205 was broken SDB, door and phone. The worse thinf is that one of officer from pantry refuse to help me contacting with the office and he said that this is not his part. You can judge from my experience.

None except location in city center

Stayed in June 2023

Bad WiFi signal , pool And fitness only to play for this.

Nice modern hotel

Stayed in June 2023

Smoking room still has unpleasant residue of the cigarettes (the air condition isnt that well). Eyes are red after sometime in the room, air still feels like there is smoke in the room. No shower cap, toiletries are very limited (not that complete).

Hospitality of the staffs, location.

Stayed in May 2023

It was a great stay so there is nothing that I dislike about Novotel!

Love the cleanliness and variety of breakfast buffet!

Stayed in May 2023

Smoking in common areas, breakfast

Location

Stayed in June 2022

Absolutely nothing!!!!! Everything was perfect.

Novotel Pekan Baru is an exceptional hotel to stay in. Cleanliness, comfort, ambience, value for money, staff friendliness location deserve a standing ovation! Staff made my sister's birthday celebration an extremely heart wrenching moment. It was truly beautiful. Unforgettable! They went the extra and I mean really the extra mile to make the birthday a memorable one for my sister. All without a charge!

Stayed in June 2022

The Food But air conditioner was very noisy,

Breakfast was not good, Not much choice. Almost no fruit No no oatmeal In evening I ordered beef burger, doesn't taste of anything. This beef burger was full of bacteria, I was sick in 4 to 5 days.

Stayed in May 2022

The service provided is literally legit. There was 1 day that I was so tired and I turned on the “don’t disturb” sign. And the housekeeping staff left me a letter saying “if you want the room to be cleaned, you may call the staff”. I haven’t had this kind of experience before. Usually, the housekeeping staff will just leave it there. Thanks Novotel for your service.

Stayed in September 2021