loud rooms and the value for money is "ok"

great location (even tho the entire beach area is in shambles because of the new tram) and nice people.

Stayed in March 2024

There was only one place to hang one towel in the bathroom. There was no brush to clean the toilet bowl when needed. and although we asked for one, we didn't get it. No toothbrush and toothpaste. (it is expected in this hotel level) bg

Very good and varied breakfast

Stayed in January 2024

Staff was extremely helpful and friendly

Stayed in September 2023

Rooms weren’t that big and could do with more storage. Pool bar staff were very rude.

Hotel was in a great location and fantastic sea view room where we could see the sunset every evening. Breakfast was amazing and pool area very good.

Stayed in August 2023

the restitution from the second payment drawn from my credit card

Please settle URGENTLY my problem : I payd per advance payment the 13/7/23 630.63 USD = 2.341,94 NIS for the night 23 - 24/07/23 (that you draw on my credit card). Sheraton Grand draw a SECOND time from my credit card 665.73 USD = 2.409,94 NIS. Thank you in advance, Regards Lyliane WEIL

Stayed in July 2023

Food quality

Stayed in July 2023

Room had all amenities ,good view and hotel is close to many attractions.

Stayed in November 2022

A friendly, helpful, professional and efficient team. Great room. Very nice club floor and amenities

Stayed in August 2022

Front of house staff need training in terms of interaction and communication skills. First answer almost always 'no' Poor concierge offering for 5 star property. Need a taxi service offering

Property, position and breakfast very good Renovated rooms great

Stayed in July 2022

nothing

location, helpful staff

Stayed in March 2022

The parking is very expensive, would assume that for guests or visitors it should be cheaper. There was maintenance work in the hotel so business lounge was closed. The noise also was not cmofort while doing meeting in the Lobby. Delivery fee of 18 ILS from the hotel restaurant to the room sounds a bit expensive.

breakfast was very good with large possibilities. The staff was very helpful and welcoming. The room was looking very modern, first line view to the see. Good TV with various channels. Shower was modern and everything else in the room was in order.

Stayed in March 2022

The car park was not easy to operate and it was not included in the payment

Staff was helpful. Clean hotel. Breakfast very good. View nice

Stayed in June 2021

There was nothing I didn't like!

The staff were so helpful and friendly. Our room was extremely comfortable and clean. The pool area was lovely and spotlessly clean. The location was great.

Stayed in August 2023

It didn’t have a bathtub, and we thought the room should have been a bit bigger, considering how much we paid.

We were upgraded to an ocean facing room because it was our wedding anniversary. It was lovely looking out over the boulevard and all the people! The breakfast was superb and the pool was nice, as also were the meals we had from the pool bar. Also we loved the location because it was quite central, and within walking distance to anywhere we wanted to go, including Jaffa. The hotel looks like it’s been newly renovated and it has a great ambiance when you walk in. Highly recommend to stay there.

Stayed in July 2023

There was really nothing that I can complain about.

Conveniently situated. Staff exceptional and so friendly! Breakfast- was out of this world!

Stayed in June 2023

Nothing

Great staff. Excellent location.

Stayed in July 2023

Dishonesty of the from dest staff

Staff need a good training Zero service

Stayed in July 2023

Nothing

The rooms were very attractive. The view towards Jaffa was beyond gorgeous. The breakfast was great. And the location, on the beach, was wonderful. The service was very good. I was happy with everything.

Stayed in July 2023

The best breakfast by far! Super super.

Stayed in June 2023

club level not value for money although staff there were very helpful and friendly pool bar/restaurant was closed and being refurbished- we should have been told about that before arrival

position of the hotel

Stayed in June 2023

beautiful, clean and fresh

Stayed in March 2023

rooms are small

excellent location, attentive staff

Stayed in November 2022

nothing

the location and the room size

Stayed in November 2022

A larger balcony would have been nice but difficult to upgrade. Small chairs that would fit on the balcony would be nice.

Everything! The location is ideal; near the fabulous promenade. Very safe area, even for solo women travelers. The facilities were wonderful! Everything is comfortable, shiny-clean, and spacious. Get the room with the front view of the Med. But the staff is the most amazing. From the moment of arrival, they were gracious and helpful. From the welcome glass of their special reserve wine, quite welcome after a long flight and late night arrival, to assistance throughout our visit. When I needed to change one of my tours, their concierge bent over backward to find a replacement. He even helped me download the local Gett app for calling for transportation all over Israel. The lobby bar was a great place to grab a light snack after a tiring day of sightseeing, especially during holy week when many restaurants were closed. Their hummus and pita make a great late night snack! The bar tenders are charming and attentive. The icing on the cake is when my sister left her cash and credit cards in the room safe. Just as she realized her mistake on our next stop in Egypt, we received an email saying they found some articles left in the safe. She was able to arrange with the security staff to return her articles. Everything was returned!

Stayed in October 2022