Coral Negro 249 L6 Mz15 Playacar Fase 1, 77713 Playa del Carmen, Mexico
#9 of 235 hotels in Playa del Carmen
Guests' ChoiceBased on 192 hotel reviews
9.2Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.7
Value for money
9.2
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2022
Susanne
AustriaNothing everything was perfect 😊
Everything was perfect! Miguel was very helpful and informed us beforehand about everything we need to know 😊 the room was big and the beds were cozy. The location is just perfect between the shopping area and the beach.
Stayed in April 2022
Reviewed: 25 April 2022
Woody1886
United KingdomStreet cleaners start sweeping quite early on some days, can be quite loud.
Room was really nice with a little balcony. Miquel was really helpful and knowledgable about the surrounding areas. Easy and very cheap to do day trips to Tulum or get the ferry over to the island.
Stayed in April 2022
Reviewed: 23 April 2022
Derk
Netherlandscomplete breakfast with fresh fruit etc. in a perfect atmosphere and nice personal
Stayed in April 2022
Reviewed: 19 April 2022
Noam
IsraelSmall issue with hot water - promptly fixed by the great staff
Amazing place! Very clean and comfortable! Close to everything, but still quiet and safe. Miguel took care of everything we needed and more!
Stayed in April 2022
Reviewed: 18 April 2022
Shir
Israelif you visit Playa del Carmen don’t miss this unique place. A small well decorated hotel in the best area, the rooms are new and big and there is a nice balcony. We also enjoyed the pool at the roof. The host was amazing. we will come back for sure (:
Stayed in April 2022
Reviewed: 18 April 2022
Shir
Israeleverything was great!
The host mike was amazing, helped us with everything and gave good tips about activities and good restaurants. The location of the hotel is amazing! only 5 mins walk from the bus station and the ferry to Cozumel. The room was big and new, and the bed was extremely comfortable. there is also a really cute rooftop pool.
Stayed in April 2022
Reviewed: 15 April 2022
Doga
United StatesI wished they had coffee machines. However, this is no problem because the hotel is close to many good restaurants and cafes.
The service and care were excellent. They prepared a room for me before the check-in time because my flight arrived really early in the morning. The staff was very attentive.
Stayed in April 2022
Reviewed: 12 April 2022
Kowalak
United StatesCan't really say anything jumps to mind.
Beautiful spot. Near the main strip, but quiet and removed. Staff was friendly.
Stayed in April 2022
Reviewed: 12 April 2022
Graham
United StatesChe is located in a great location with a two block quiet walk to the beach through a beautiful neighborhood and a lovely park with ruins. Miguel was our host and and could not have been more helpful. The location is in an upscale neighborhood with a gated entrance and contains lovely views of the surrounding area. It is also only one block from the main area of restaurants, bars, and shops. Breakfast was an excellent value for what we paid with many fruit, cereal, and beverage options. Each day included eggs and a couple of variety of breakfast meats. We had a large room on the top floor with a nice balcony view. The rooftop pool provides an excellent view and a nice place to have a beer or cocktail while watching the small planes take off during the afternoon.
Stayed in April 2022
Reviewed: 8 April 2022
Camiel
United StatesWe loved the location and the special attention the staff gave us.
Stayed in April 2022
Reviewed: 6 April 2022
Jayne
United KingdomThe decking on the rooftop had two nails sticking out. Only recommendation is somebody fix the nails otherwise great rooftop.
Great location with easy access to the beach. Away from the hustle and bustle of 5th avenue. Access to the rooftop pool with lounge chairs and a table to eat/drink/play cards. Miguel the host was very helpful providing recommendations in Playa del Carmen and caring to ensure our trip to the next destination went smooth.
Stayed in April 2022
Reviewed: 27 March 2022
Scott
United StatesI liked everything about the property and people working there. The location is amazing, a few minutes walk to Playacar beach which was my favorite part of the beach, and a few minutes walk to 5th street entrance which is where most of the bars, shops and restaurants are located. Miguel and the people working there were always a pleasure to talk to!
Stayed in March 2022
Reviewed: 16 March 2022
Jeff
United StatesLocation to the Ferry Pier and Shuttle pick up point for return to Cancun Airport. It is a quaint little B and B feeling place and the desk attendant greeting at the time of arrival was very pleasant.
Stayed in February 2022
Reviewed: 7 March 2022
Pat
United StatesDrink a lot of decaf coffee no coffee maker. Bought one at Walmart for 300 pesos and all was fine.
The staff were very accommodating. The roof top deck was great. Great location.
Stayed in March 2022
Reviewed: 4 March 2022
Olena
Spainvery close to the beach and calm area
Stayed in March 2022
Reviewed: 26 February 2022
Pamela
United Statesif you leave the windows closed the room smells like humidity.
location is great, just a block away of the 5ta Avenida fuzz. near everything without the noise.
Stayed in February 2022
Reviewed: 25 February 2022
Karen
United StatesThe light from the street was quite bright. Perhaps for most this wouldn’t matter unless you are light sensitive. I didn’t like that the only option for a light in the bathroom hada very loud fan. A separate light to the fan would be an improvement.
The location is perfect for me since it is in a quieter area and a few min. walk to the beach but also close to shopping and restaurants. Very relaxed welcoming atmosphere. I would definitely stay here again.
Stayed in February 2022
Reviewed: 23 February 2022
Georgia
United KingdomA great place to explore Playa del Carmen from. Minutes walk from the beach and 5th avenue. Ask Miguel for his recommendations for restaurants - some of the best food we had and has options off the tourist strip that have a more local vibe!
Stayed in February 2022
Reviewed: 20 February 2022
Tom
United StatesThe stairway up to the third floor was a hike.
The hotel is just off the beach, on a quiet lane just far enough from the noise of 5th Avenue and a 5-minute walk to the beach. Our host Miguel was incomparable, kind, flexible and most helpful with day-trip travel and restaurant tips. Our trip wouldn’t have been the same without him.
Stayed in February 2022
Reviewed: 17 February 2022
Ellen
CanadaThis is an excellent location in a lovely established residential neigbourhood with beautiful homes and gardens to walk by on the way to the beach or 5th Ave. Ideally located 3 minutes walk to Playacar Beach and 5 minutes to 5th ave. The rooms are spacious, comfortable and clean, with a gorgeous jungle view. The service was excellent, very helpful and responsive. I was concerned about noise from the local airport nearby, but the small planes only take off during the day so I really only noticed them occasionally while I was at the beach. I stayed 5 nights and will definitely be back!
Stayed in February 2022
Reviewed: 9 February 2022
Marcelo
BrazilGreat communication with Miguel. He contacted us prior arrival, and everything went really smooth. Great location , great staff. I recommend. 10 stars
Stayed in February 2022
Reviewed: 9 February 2022
Lana
Cyprusalready second time back to this nice hotel. location is great , walking 5 min from the beach and city and quite in the evening. good Stuff. thank you Miguel for all advice and support. will back next time
Stayed in February 2022
Reviewed: 7 February 2022
Pavel
Russia—
Excellent location, close to the beach and restaurants, but very calm and silent. Miguel was very friendly and helpful host.
Stayed in February 2022
Reviewed: 6 February 2022
Rick
United StatesNothing
Great place to rest. Everything is within walking distance. All the staff was awesome. Miguel was very helpful. Great wifi as well if you are working.
Stayed in February 2022
Reviewed: 1 February 2022
Lynn
United StatesThere was no mattress cover on the mattress. I owned vacation rentals for 20 years; mattresses need to be covered with a waterproof, bedbug proof washable cover.
Great staff. Very clean. Nice ambience. I liked the music in the background. Homey feel.
Stayed in January 2022
Melbourne, Australia
Makarska, Croatia
Glens Falls, USA
Rome, Italy
Zimapán, Mexico
Valencia, Spain
Wagrain, Austria
Lake Geneva, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content