Avenida Fidel Velasquez 3000 Colonia Central, 64270 Monterrey, Mexico
#110 of 138 hotels in Monterrey
Guests' ChoiceBased on 118 hotel reviews
7.7Cleanliness
7.8
Comfort
7.9
Location
8.2
Facilities
7.5
Staff
8.0
Value for money
7.6
Free WiFi
6.8
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End of dialog contentReviewed: 25 April 2024
Dan
CanadaFix the WIIFI!
I reviewed this place 6 months ago and it was aweful. I can see that many of the issues we encountered have been dealt with . A surprising and pleasant surprise . WIFI still sucks but many of the other maintenance issues have been repaired. Some Gringos may find the presence of about 30 federal police gathered in the lobby every morning to dispatch for the day a bit intimidating but with us travelling with all our stuff in the car in the underground parking lot., I was happy to see them there. Certainly felt secure and they are very friendly, On site restaurant is quite good.
Stayed in April 2024
Reviewed: 15 February 2024
Reyna
United StatesRestaurant staff
Breakfast was not the best but fair for the price
Stayed in February 2024
Reviewed: 2 October 2023
Raul
MexicoThey didn’t have what we ordered in the late afternoon. The servers weren’t very amiable.
Breakfast was good, rooms nice and clean. Front desk was nice.
Stayed in October 2023
Reviewed: 4 September 2023
Jesus
MexicoCarpet was dirty
Food was really good
Stayed in September 2023
Reviewed: 13 February 2023
Blanca
United StatesNo towels and closet doors no working right
Location / price
Stayed in February 2023
Reviewed: 8 January 2023
George
MexicoHOTEL TOO OLD PLUMBING SHOWING BARE PIPES , SHOWER NO PRACTICAL DOOR AWAY FROM FAUCET , IF NOT CAREFULL ONE CAN GET BURN, PARKING DESIGNED FOR MINI CARS, CONES PLACED AT MAIN ENTRANCE BLOCKING ACCES TO MAIN ENTRANCE . T.V IN BREAKFAST ROOM NOT WORKING , MUSIC TOO LOUD .
THE BED WAS OK
Stayed in January 2023
Reviewed: 26 October 2022
Diana
United StatesThe service from front desk and the shower I had a hard time trying to get the water not to cold and not to hot And the pillow they are to short
The bed and food
Stayed in October 2022
Reviewed: 6 October 2022
Yogev
CanadaWater was leaked all over while showering.
Staff was very nice, food was good.
Stayed in October 2022
Reviewed: 27 September 2022
David
United Statesbad location on busy highway that you cannot cross. Loud guests, especially at the pool
Nice staff, great room, ok pool, terrific food
Stayed in September 2022
Reviewed: 9 September 2022
Luis
Mexicono problem
todo
Stayed in July 2022
Reviewed: 31 May 2022
Saldana
United StatesRestaurant not good same food every day
Rooms nice views
Stayed in May 2022
Reviewed: 9 May 2022
Alain
CanadaRoom seemed clean but my dog found a condom wrapping and lube beside the bed. I did not enjoy that.
Friendly staff, bed confortable. Free underground parking.
Stayed in May 2022
Reviewed: 1 May 2022
Ilse
MexicoOld facilities
The beds
Stayed in April 2022
Reviewed: 12 February 2022
Charlie
United StatesClean, modern, comfortable. Park next door to walk the dog. Basement parking.
Stayed in February 2022
Reviewed: 26 March 2024
Adriana
United StatesDrainage was an issue in both rooms, dirty rooms, smelled horribly like sewage. Front desk staff upon check in was rude and had attitude. Had to switch rooms as initial room had issues with leaks and air conditioner
Only good thing is central location
Stayed in March 2024
Reviewed: 16 March 2024
Sojourner218
United StatesStaff courtesy and assistance, parking and security, room service.
Stayed in March 2024
Reviewed: 9 March 2024
Carlos
United StatesNothing
Staff
Stayed in March 2024
Reviewed: 22 February 2024
Enrique
MexicoNevertheless
All of it
Stayed in February 2024
Reviewed: 8 November 2023
Morales
United StatesYou have a very bad receptionist whose name is Noemi. She was very rude, since the minute i got down to check in.she was very unkimd and unpolite, had us move our vehicle when otheres where there all we were doing was checking in and leaving nothing elses. We'd appreciate Mrs Alicia Vargas does something about this situation. My spanish is not my first language and she was never kind to explain what she was ordering me to do. Supwr disappointed.
I visit Monterrey every month and this is the place i always stay.
Stayed in November 2023
Reviewed: 8 November 2023
Iris
United StatesDirty room. Smells ok or like mildew
The location of where I needed to be
Stayed in November 2023
Reviewed: 5 November 2023
Dan
MexicoWe stayed here in early 2022 and 2023 and have seen this place deteriorate over this time. Electricity was spotty for a full day out of the 3 days we spent there. Wifi was off for a day. Water was luke warm at best in the showers. Toilets in both rooms and the sink in one of them flooded the bathroom constantly.
Staff were friendly helpful and kind. Actually the only real good thing about the place. We were only passing through and the location was easy to get back to the highway.
Stayed in November 2023
Reviewed: 25 October 2023
Catalina
MexicoThe receptionist was rude. We were asked to leave the room because they were going to fumigate. We were in the middle of taking showers and getting ready. We asked if they could wait a little longer for us to leave for the day. My daughter has asthma and I was concern that the chemical was going to trigger as asthma attack. They refused to wait.
Price
Stayed in October 2023
Reviewed: 18 October 2023
Miguel
United StatesRoom was dirty, pillows were dirty and old
Nothing
Stayed in October 2023
Reviewed: 25 September 2023
Nury
United StatesFilthy rugs, poor cleaning, doors broken, sticky tiles in restroom, just water bottles the first day 'AS COURTESY", for the price? IT'S A NEVER RETURNING FOR ME. NO THANKS. LOTS OF BETTER PLACES IN MTY AND BETTER PRICE AND VALUE. THE MANAGER DOESN'T SEEM TO CARE.
Just convenient location for the purpose I was traveling
Stayed in September 2023
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