Insurgentes, Km 5.025 , 77084 Chetumal, Mexico
#21 of 38 hotels in Chetumal
Guests' ChoiceBased on 309 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
8.9
Facilities
8.0
Staff
8.4
Value for money
8.0
Free WiFi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
Esther
BelizeThe manager on site was not professional
Location
Stayed in April 2024
Reviewed: April 30, 2024
Leticia
BelizeThe bathroom smelt bad due to the plumbing… the rooms were small.
The location
Stayed in April 2024
Reviewed: April 17, 2024
Angelica
ItalyThere was a strange smell which we could not eliminate since there are no windows in the room.
The room was clean and nice, good position and a lot of space for parking. Breakfast has a good buffet with a satisfying choice between sweet and salty food.
Stayed in March 2024
Reviewed: April 7, 2024
Leslie
BelizeIt is clean and friendly.
Stayed in March 2024
Reviewed: April 3, 2024
Akirah
BelizeThe elevator didn’t work going down on the sixth floor.
The clean rooms and the location being close to the mall
Stayed in April 2024
Reviewed: March 29, 2024
Philip
BelizeNothing
Good, perfect
Stayed in March 2024
Reviewed: March 8, 2024
Rivers
Belizelocation of hotel is close to the mall and other shopping area; the room was clean and shower and bed was comfortable. Was grateful for the variety of foods, fruits and drinks offered in the breakfast.
Stayed in March 2024
Reviewed: March 3, 2024
Israel
United States of AmericaMore towels in the room.
Have to change the breakfast menu it’s almost the same since the last time we have stayed.
Stayed in March 2024
Reviewed: February 19, 2024
Marc
NetherlandsThe downside is that there are hardly any restaurants near the hotel, only some kind of food stalls. After some searching we ended up at Positano, a nice Italian restaurant.
The hotel is located outside the center, on the site of a large shopping center. However, we chose it because it is about the best hotel near the ADO bus station (about a 10 minute walk). We had room 223, a good room and a good night's sleep because the hotel is far from the (busy) road. The breakfast, which was more than sufficient, was included in the price. Given the relatively limited price, the hotel scores well in terms of price-quality ratio. A good hotel for a night, for example on your way to Belize. The very helpful employee at reception called a taxi for us, for 50 pesos you can get a taxi to the so-called 'Nuevo mercado' where the buses to Belize leave. We expected many travelers there, but there were only 6 people on the bus (at the end of January).
Stayed in January 2024
Reviewed: February 19, 2024
Joseph
BelizeFriendly staff that could talk English
Stayed in February 2024
Reviewed: February 16, 2024
Anne
United KingdomSome noisy neighbours that night but not the hotel’s fault
The staff at reception were very friendly and most helpful (free hotel shuttle arranged within minutes, use of their safe car park etc) . Good location, situated next to a large American style mall. With its food court it was perfect for a quick meal any time. We found it a safe and convenient location to stay overnight before taking the ferry to Belize. Nice to cool down in the pool too.
Stayed in February 2024
Reviewed: February 15, 2024
Wout
NetherlandsPlastic cutlery and plastic plates and cups for breakfast
Easy to find. Good wifi. Clean. Breakfast
Stayed in February 2024
Reviewed: February 12, 2024
Castillo
BelizeI didn't like not having internet when I arrived. I have stayed several times and it is the same every time. No internet is available until the morning. And when asked at front desk they cant do anything about it. Interent is a very basic necessity and should be standard.
I liked the location of the mall and the breakfast was decent.
Stayed in January 2024
Reviewed: January 28, 2024
John
AustraliaNothing
Very close to shopping centre and ado bus terminal. Coffee and hot/ cold water always available. Rooms were clean.
Stayed in January 2024
Reviewed: January 26, 2024
Randy
BelizeThe internet was not always working. Had no hot water the night before we checked out and the next morning.
Good location, close to a mall for shopping, very good complimentary breakfast, clean. Front desk daytime manager was very helpful getting us cab and dinner ideas.
Stayed in January 2024
Reviewed: January 15, 2024
Sonia
BelizeInternet connection can be upgraded
Breakfast is good, and location is good
Stayed in December 2023
Reviewed: December 31, 2023
Monterroso
BelizeLocation, room, parking, breakfast, cleanest
Stayed in December 2023
Reviewed: December 30, 2023
Renira
BelizeBetter breakfast options
I like the location
Stayed in December 2023
Reviewed: December 21, 2023
Philip
BelizeNone
The rooms
Stayed in December 2023
Reviewed: December 4, 2023
Floridalma
BelizeI liked the location, the breakfast was good, I just think they should offer water at the drinks, everything else was great
Stayed in December 2023
Reviewed: November 5, 2023
Isai
Belizethere’s nothing i didn’t like
yess everything was great!
Stayed in October 2023
Reviewed: August 25, 2023
Cynthia
BelizeRoom was clean but did not smell fresh Shower curtain was not clean Bath towels dingy
Very hospitable & friendly staff Excellent location Great amenities Breakfast very good Room very quiet Bed very comfortable
Stayed in August 2023
Reviewed: August 14, 2023
Tito
BelizeThe pool was overcrowded and too noisy.
Breakfast was great and the staff were friendly.
Stayed in August 2023
Reviewed: August 2, 2023
Nadine
BelizeI booked my hotel months in advance, but when I reached they charged me much more than I had booked it for. The channels were all in Spanish except for CNN. They need more staff to keep the dining area clean while guests are there. I think they should change up the menu a little. Staying three days eating the same thing becomes boring.
I liked that it was in a convenient location. The rooms were clean and comfortable beds.
Stayed in July 2023
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