Avenida 1° Norte bis entre 10 y 12, 77710 Playa del Carmen, Mexico
#78 of 235 hotels in Playa del Carmen
Guests' ChoiceBased on 593 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.5
Staff
9.2
Value for money
8.3
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Carly
United States of AmericaNoisy location at times. I’m a heavy sleeper so it didn’t bother me too much, especially if I played some white noise. Just wish I could have utilized the hammock more in the evenings without hearing the club music nearby! Bed was okay. My friend stayed in the suite and had a lovely down comforter that I was jealous of! Wish there was more of a beach area but I understand this is just Mother Nature at play :) Also very minor, but I got to-go coffee a few times and the lids always seemed to leak.
Breakfast was amazing, looooved the green juice! Scenery was beautiful, and having a hammock was so lovely. Ice cream from hotel restaurant was amazing!!
Stayed in April 2024
Reviewed: April 17, 2024
Anton
United KingdomIf your sleep is light, you might be a bit annoyed by the music from party clubs that are just a block away. We stayed through the weekend, so not sure if this is the same case on weekdays.
Almost everything. It is lovely to be able to go in the morning and have breakfast in front of the beach. All the staff are very friendly and helpful. Room, equipment working and in overall goos condition. The area is super centric and this is mostly a pro with a small "but".
Stayed in April 2024
Reviewed: April 15, 2024
Brittany
United States of Americabed was awfully uncomfortable. I tossed and turned all night. couldn't flush toilet paper had to put in a trash can. for the price and location it's fine but I wouldn't stay here longer than a night.
location was excellent. staff was extremely tentative.
Stayed in April 2024
Reviewed: April 10, 2024
Patrik
SwedenOccasionally music on high volume from nearby clubs/restaurants (but when you close the doors/windows and use the ceiling fan or aircondition the music fade).
Wonderful beachfront location. Close to 5th Avenue (calle 5), beach, boats to Cozumel, bus station, restaurants, taxis, etc. Breakfast was superb and located at the beach. Nice interior and beautiful garden next to the rooms which is lit up by lamps in the trees. Very kind and helpful hotel staff and very good service at the restaurant.
Stayed in March 2024
Reviewed: April 9, 2024
Susan
United States of Americarestaurant staff wasn't so friendly or accommodating
breakfast would have been great with a lot more fruit; staff not so friendly
Stayed in March 2024
Reviewed: April 6, 2024
Floris
NetherlandsLoud music of neighboring clubs, small beach, no pool or facilities
All fine, not the most charming village (Carmen), but one of the few beachy hotels. Good food. Parking on site
Stayed in April 2024
Reviewed: April 3, 2024
Raphael
United States of AmericaWe really did not appreciate the loud music in the restaurant at dinner. If the hotel advertises dining to the "sound of waves", we should be able to hear them, right? The balcony door needed convincing to completely shut - nothing that could not be achieved by strong persuasion. The battery on the remote for the AC died late in the evening, so we had to manually turn the AC on and off.
Comfortable hotel, not too far from the main tourist attractions but on a quiet street and right on the beach. Food at Lido was exceptional, probably the best we experienced in our Cozumel/Playa del Carmen visit.
Stayed in March 2024
Reviewed: March 27, 2024
Mihaela
RomaniaA bit noisy from the clubs around:( it is not their fault but maybe a soundblock window could help
Breakfast was amazing! Hosts are really nice and helped us during our stay with Taxi, trips and food recommendations.
Stayed in March 2024
Reviewed: March 16, 2024
Lulu
TaiwanIf you need quietness to sleep early on a Friday night, forget this place. The beach club downstairs is on with DJ playing music til 2 or 3 am. In fact the whole town is partying Friday nights, and I'm gonna guess all weekend evenings and maybe even more? Ask locals or staff to check that. My experience was Friday night. I embraced it and slept with window open with the music which was quite an experience. But if you cannot handle it just pick a quieter hotel.
At the beach with a nice beach club right there. Super friendly staff and helpful. Easy to reach anywhere in the beach town by foot. Food at the beach club was nice too. Breakfast there was lovely. Fully immersive experience of Playa del Carmen. 😎
Stayed in March 2024
Reviewed: March 16, 2024
Jennifer
United States of AmericaOur rooms were on the loud side and it was awful but we were aware. If they get soundproof windows, it would be a major improvement.
Parking, location & value
Stayed in March 2024
Reviewed: March 15, 2024
Hayam
United States of AmericaThe room was super clean and the view was amazing! We Loved the beach club menu!
Stayed in March 2024
Reviewed: March 12, 2024
Sofia
SwitzerlandThe beach is very small and they dont have many sunbeds
Breakfast was included and the food was excellent by the beach! They have their own sunbeds that are prioritised for people for the hotel. Location was excellent very close to nightlife, restaurants, main street and very safe. Even though it was close to the clubs I could hear any noise at night from my room, so that was excellent.
Stayed in March 2024
Reviewed: March 4, 2024
Sita
GermanyThere is playing music from the beach club or clubs nearby (not sure where from) until 2am which you‘ll hear in the rooms. For us, it was only a bigger issue in the first night, afterwards we got used to it. But we didn’t need ear plugs to find sleep, maybe because of the location of our room. Somehow, showering was a bit difficult, the water was either too hot or too cold with low water pressure. But it wasn’t too big of an issue.
We had a great stay at Colibri beach Hotel. The location is amazing, right in the middle of everything. The beach club right in front of the sea (where you will have breakfast) has great ambience and the breakfast was of good quality (á la carte, to choose from approx. 6-7 items). Yes, the beach in front is a small strip (as displayed on the official pictures) but beach beds were outside ( in March) and we could enjoy the sun. Not sure how it is in other months of the year. The use of beach beds is free of charge (this has been stated differently in other reviews) and you get 10% discount in the beach bar on food and drinks.
Stayed in March 2024
Reviewed: March 3, 2024
Driss
MoroccoBed was not comfortable
Awesome location and very friendly staff . Hector, Alma y Karina were very professional and helpful
Stayed in February 2024
Reviewed: March 3, 2024
Fadwa
FranceNice rooms, great location and very good breakfast
Stayed in February 2024
Reviewed: March 1, 2024
Richard
United States of AmericaOnly downfall of this hotel is our of there control, the music from two nearby nightclubs that goes into the morning on weekends.
My wife and I have stayed here several times now over the last several years. The location is fantastic, the staff is great and the restaurant is amazing. The rooms are basic, always clean, but have improved over the years, the beds are a bit firm. The biggest downfall is the music from the nightclubs down the street but for the location, both to 5th Ave and right on the beach, and value this hotel provides we consider it worth the price. The beach chairs are for hotel guests but outsiders can use them if are open and they pay a fee and buy drinks from the restaurant. We will return next year.
Stayed in February 2024
Reviewed: February 28, 2024
Ezgi
United KingdomThe noise coming from the streets and other clubs were a bit too much.
It was a really good, well located facility on the beach. The food at the restaurant on the beach was amazing. The staff were so helpful and friendly.
Stayed in February 2024
Reviewed: February 24, 2024
Charlotte
IrelandUnfortunately our room was extremely noisy until 3am. We had a room facing the street.
The breakfast in the morning was delicious. Location to the beach was perfect.
Stayed in February 2024
Reviewed: February 20, 2024
Ruxandra
RomaniaGood location on the beach with a pretty beach bar and yummy breakfast.
Stayed in February 2024
Reviewed: February 20, 2024
Annie
United KingdomCould be noisy on your balcony as they had many bands playing but it never went on till too late
Great location, excellent breakfasts and lovely staff
Stayed in February 2024
Reviewed: February 11, 2024
Shannon
United States of AmericaDue to the location, there is a lot of loud music and it's not as quiet as I would have liked. This is not the fault of the hotel, just proximity to nightlife.
The breakfast included in the room price was fabulous.
Stayed in February 2024
Reviewed: February 3, 2024
Charlotte
United KingdomIt’s quite noisy around the area so had to sleep with ear plugs
Food was great. Staff were lovely. Room was just what we needed.
Stayed in February 2024
Reviewed: January 6, 2024
Mykyta
UkraineLocation
Stayed in January 2024
Reviewed: January 5, 2024
Carla
CanadaIt doesn't ahs elevator.
Breakfast is excellent. We dine out.
Stayed in December 2023
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