It’s very convenient and very clean! All the staffs were very helpful. Everyone was very friendly and helpful. I will definitely come back to this hotel.

Stayed in April 2024

Top ! Le staff adorable!

Stayed in April 2024

Everything closed really early. Pool closed at 8. Swim up bar which was a main reason for visit closed down permanently half way through stay. Both bars closed at 6 as well which was odd to us.

Very nice.

Stayed in April 2024

Eating meals was super crowded and only certain spaces were open at certain times

I like the adult pool area and the service on the beach

Stayed in February 2024

Only 1 small late night bar and lots of stairs at entry and around pool areas

Beach and pool areas where beautiful and we had a view of both.

Stayed in April 2024

The hotel didn’t leave clear about “all inclusive “ because when I booked it was all inclusive and when I arrived the staff said no, “opcional all inclusive “ and the food at the hotel restaurants it’s very expensive for person.

The facilities

Stayed in April 2024

The length of check in time was awful. Super slow and inefficient

Beautiful setting, easy access to amenities and polite staff.

Stayed in April 2024

The only thing for me that let your hotel down was that there was only one bar in the evening open and this closed at 11am. When you go on holidays one would like the option of having a few drinks before 12 at least.

I like everything about the hotel. It was very classy and ideal for a group travelling especially anyone with kids.

Stayed in March 2024

There were stains on our bedding and I didn’t feel the room was very clean. The hallways were littered with trash and dirty room service dishes all day. Also the restaurant food was pricey and not very good.

Beautiful location, nice pools.

Stayed in March 2024

Location it’s not close to the action of the nightlife

The all inclusive drinks and food was good

Stayed in March 2024

The furniture and decoration is outdated, the bathtub needed more cleaning and the room floor was dirty with beach sand.

The room was comfortable but outdated. You will have access to the most beautiful beach but it isn't recommended for swimming. The breakfast buffet was much more than expected, it included breakfast and lunch options, everything was overrated. Servers were very pleasant and friendly.

Stayed in March 2024

The quality of alcoholic beverages served were poor, the fine dinning restaurants had very limited options in food, no English speaking stuff and the check in were little difficult.

The room and hotel location in front of the beach, facilities like pools, hot pools, kids pool, food and drink services at beach, the main restaurant which serves the breakfast buffet, the view from the restaurant was awesome, the service at this restaurant.

Stayed in March 2024

Confusion around the wristbands as we had chosen non inclusive. We tried to charge our drinks/food to our room but they wouldn't accept that, so we had to carry around a credit card to pay. The next day was fine for us to charge to our room though! However, there were only two restaurants operating, and both fully booked, so the first night we had to eat in the sports bar, and we left the hotel the second night for dinner as the restaurants were fully booked again.

swimming pools were nice, very close to the beach as well, nice cocktails. clean and comfortable rooms.

Stayed in January 2024

The staff does not pay enough attention to the guests. Sometimes they prefer to chat or use their phone. They are often not on time. Very touristy environment. Lunch and dinner taste average like in all large international hotels. No big differences from day to day. Lots of bureaucracy, manual list management at lunch and dinner.

Excellent breakfast, hotel located right at the beach.

Stayed in March 2024

In milk inside I getting live worms with coffee

Stayed in January 2024

Rooms were nice but seemed to smell of some mildew and you could see water damage along ceiling in our particular room. We also booked an oceanview king room and we weren’t able to get our room until 3:45pm the day we arrived and it definitely was not an ocean view, it was a courtyard view.

We really enjoyed the food and pools at Emporio. Staff was nice and bed was comfy.

Stayed in March 2024

Shower/ Bathroom in the room was not as clean.

Provides all you can think of for an all inclusive, without the heavy price tag of big chain hotels. We had a lovely ocean view from the room.

Stayed in March 2024

The Italian restaurant was a disappointment. Rooms start looking tired. Lots of stairs everywhere, which is not ideal for people with mobility issues. On one occasion, our room was cleaned until 7:00 pm.

Very polite staff, good food, nice beach, nice swimming pools and jacuzzis. No restaurant or swimming pool was too busy.

Stayed in March 2024

None of the workers at the hotel seem to be happy. Everyone works very slowly. It took me 25 minutes to get two coffees from the Starbucks. This wouldn’t be the case if they had actual coffee at breakfast. The whole breakfast scene is a hot mess. It takes way too long to get your food at omelet and tortillas station. The servers are all very nice but it’s the kitchen staff and the workers around the hotel that look miserable. I don’t think this hotel is paying their workers enough. The music is bumping all the time at the hotel and it is so loud. I don’t understand why this is necessary. There are so many daybeds scattered throughout the property and you have to pay to use them which makes no sense. There are far too many stairs and when checking in the staff does not go over anything. They give you a welcome packet and send you on your way. I asked about restaurants and she didn’t know. I didn’t realize there were many stairs on the property it would’ve been nice if at check-in they had said this is the easiest way for you to get to and from the beach or the restaurant or to the lobby. All she had to do was draw things out on a map. I can’t tell you the number of times I had to give directions to elderly or slightly disabled folks to get to their destination in the easiest manner

The beach access is incredible from our window. Balcony was exceptional. There is a bus stop right outside the hotel, which is convenient for going into town. The only restaurant we could eat at was CUA because the other restaurants did not seem to have a cash option. I like that there was a Starbucks on site, but it is very expensive.

Stayed in February 2024

Reception waked me up with a call at 6am but I didnt ordered it. Breakfast is too expensive, and there weren't any cafes or restaurants as an alternative.

Close to beach, nice pool, available gym,helpful personal

Stayed in February 2024

We liked everything

The helpful staff, and the location of the room

Stayed in February 2024

Everything was great in room, food is just ok but not terrible

Stayed in December 2023

There is no club in the hotel.

The staff were super friendly.

Stayed in February 2024

The room was quite small, there was only one chair in the balcony. If you don't take all inclusive the breakfast is expensive and there is no where else to eat near by.

The pool area was exelent, kids loved it. Room and the hole hotel was very clean. Good comfy, soft beds and pillows.

Stayed in February 2024