Breakfast was excellent and well worth paying for in advance. It is in a perfect location just across from the Cathedral. Don't miss going to Los Dorados de Villa. Their specialties are pozole verde and enchiladas. The town is beautiful and despite activities of the cartel in the outside ranches, that does not effect the town. The parking was excellent, underground, safe and a guard is present 24 hours per day. It only costs $3.50 US for valet. The staff are really nice and look after you.

Stayed in April 2024

The best location for a hotel in the city center of Zacatecas… Great breakfast with very fresh food on the buffet and beverages. Clean room and bathroom, super comfortable bed. Will recommend it to everyone without even a second thought

Stayed in April 2024

Our shower no hot water and no water pressure.

People were all very helpful to our needs.

Stayed in April 2024

Hallway carpets were worn and didn’t seem super clean.

Location. Staff. Room was spacious and clean. Bed was fine.

Stayed in April 2024

No Central Air, it did feel a bit hot in the room

The property is located in the center of Zacatecas, there’s a lot to do

Stayed in March 2024

Location and staff

Stayed in November 2023

The soundproof is not very good. I can clearly hear my neighbour. I waked up at 7am in the sound of TV from my neighbour.

The location is perfect. Just facing the Cathedral. A very high standard hotel with relatively affordable price.

Stayed in November 2023

Everything was great and the staff were superb. Very accommodating.

Stayed in July 2023

It was not a significant problem at at, only a minor thing but the room didn’t have AC. Which, due to the city’s nice weather was not a big issue.

Its location was great. Breakfast was excellent!

Stayed in July 2023

Pillows could be a little softer but not bad

Staff very friendly and accommodating

Stayed in July 2023

It does not have AC

The location

Stayed in May 2023

Air condition

Staff

Stayed in June 2023

The breakfast was delicious. The chilaquiles were delicious. The staff was very friendly and helpful.

Stayed in April 2023

The location was perfect. Right in the center of the city.

Stayed in April 2023

Excellent Breakfast.

Stayed in April 2023

issue with key room

location

Stayed in January 2023

rooms are dated and room heating is too high

heritage and location

Stayed in December 2022

everything was perfect thank you again

everything thank you

Stayed in November 2022

When I arrived to check in, I my car was parked by an employee. When I checked out, I was charged for the parking space which I didn't know your hotel was charging for the parking. It was a surprised for me. You guys should have a sign by the lobby to let people know about these charges. I did argue about it, but your employee did not care.

I did not have the opportunity to eat breakfast this time. However, I have done it previously. It is excellent.

Stayed in November 2022

If the downstairs courtyard is being used for a weekend wedding reception or party, you will hear it in your hotel room. The 6 story colonial building is a square shape with central courtyard. Every room's windows open into the courtyard. Although the well built windows seal off most of the noise when closed, music of mariachi bands, singing, and celebratory cheers can be heard. I would not recommend this hotel for those who are noise sensitive. I didn't mind the noise because this is the part of Mexican culture that I enjoy, but my travel partner did.

The breakfast room in the lobby was excellent! A variety of FRESH pastries, juice, and fruits every day as well as "casuela" type dishes, chilequiles, waffles, pancakes, or any type of eggs cooke on request. Everyday I ordered a custom egg scramble and enjoyed the 4 different salsas. Granola and yogurt also available. Teas, hot chocolate, and coffee served in a generous mug and refilled when requested. This breakfast is a great way to fuel up before your day.

Stayed in November 2022

Parking is a problem. Even if you are just being dropped off.

This hotel is centrally located. A lot of things to do within walking distance. The room was clean the staff was friendly. My brother and his wife also stayed here. They made a mistake a double charged him when he requested an outside facing room. They find their mistake and fixed it. My brother was satisfied with the results. We didn't have any issues with our stay. I would recommend this hotel to all of my family and friends. One last thing. My wife is allergic to feathers pillows. I requested no feather pillows in my reservation and they read and accommodate that request. Thank you.

Stayed in October 2022

location was good

Stayed in August 2022

Location

Stayed in August 2022

I was just surprised by the fact that when we arrived I had to pay a fee for taxes that was not covered on my initial payment. I wish I had not have that "surprise" . The other suggestion is the shower that we had in our room did not have instructions or markings and the first day we only had cold water. I think we did not know how the handle worked. Were only able to figure out because my parent's room was next door and theirs had instructions and markings on the shower handle. At the restaurant, we ordered tortilla soup and the chicharron had a strong flavor and was getting chewy . This was overcame by the amazing service that we received.

WE had a great time at the Emporio Zacatecas, the locations is just wonderful, the hotel is beautiful and the Staff is beyond amazing ! Kuddos to the personnel at the Restaurant. Our waiter was so amazing and accommodating the first day, that we ended up having dinner there 3 times, and every time was exceptionally good. The first day we arrived a bit late from our trip and were starving, they offered amazing comfort food and our waiter was super helpful. The front desk answered every single question that we had about tours and touristic stuff.

Stayed in July 2022