Lovely property. Great choice of restaurants and pools

Stayed in April 2024

Loved every second of it! Food is really good!

Stayed in April 2024

The restaurants. Food. Quality and service had much to be desired. The food was a little over priced and lead much to be desired from our children as well as ourselves. If the property can work on this and it’s time to serve. It would be a 4.9 Right now I would say a solid 4.5

Property was beautiful. Very beautiful extremely clean. Attentive staff .

Stayed in April 2024

Nothing

Beach

Stayed in March 2024

Beach front restaurants were awesome! All the options on the resort were amazing. We biked all around and took cooking classes!!

Stayed in February 2024

The food was just ok… I think they could do a little better especially since it’s so expensive to eat here

The property is beautiful it’s stunning, wild well kept and makes you really feel like you are in nature

Stayed in March 2024

The Fairmont has a number of pools to cater to your liking, however the main pool by the beach had a limited number of beds which had all been reserved with towels early on in the day. As a result, it was impossible to enjoy this pool at all during our stay, In addition, there are so many kids at this resort, so if you are looking for a peaceful holiday you may want to try another hotel.

The Faimont Mayakoba is a stunning hotel with every thing you could think of at a resort hotel! It has an amazing rooftop cocktail bar called Cielo that is perfect for pre-dinner Sunset drinks or a night cap by the open fire pits. The resort is incredibly big but we used the numerous bikes provided to travel around with ease. Also, the beauty of Mayakoba is that you can visit all 4 resorts and dine at each one. Very keen to come back and stay at one of the other resorts next time!

Stayed in March 2024

We did not sign-up for the all inclusive package because we are not big eaters, but the cost of food and drink was incredibly expensive. It was not made clear at check-in whether our included breakfast also included gratuity (which I think it did?), and we were always asked for additional tip each morning. The spa was very nice but again extremely expensive. It was also a bit difficult to get preferred times for dinner reservations each night, unless you booked several days in advance. We also wish there were more bikes available around the property. This was the easiest way to get to around the property and to the beach (which was a 20 min walk from our room), but bikes were often in short supply. With all this said, we would definitely go back to the Fairmont Mayakoba.

This was our first time in the Mayakoba area and our stay at the Fairmont was wonderful. It was a great mix of relaxation and fun activities, and a perfect safe, beautiful and special experience for my college daughter and me to enjoy a week together. The included buffet breakfast was very good and we had a wonderful experience at the Korean bbq restaurant and enjoyed drinks at the Cielo rooftop bar. We also enjoyed going to the other hotels for new dinner options. We recommend signing up for the complementary lagoon boat tour early in your trip to see the entire property and wildlife. We enjoyed our snorkeling outing that left from the beach. Overall we had a great mother/daughter week.

Stayed in March 2024

nothing

Beach...sand great, lots of seaweed though

Stayed in March 2024

That I had to leave eventually

Everything was immaculate

Stayed in February 2024

Prices were definitely on the steep side, and everything seemed to be an add-on cost with multiple taxes on top. Be great if they had a shuttle service into Playa town.

Amazing resort, extensive luxe facilities, expansive well manicured grounds and great food, leisure and fitness options

Stayed in January 2024

beaches have berms so view is not perfect

excellent buffet daily

Stayed in January 2024

Nothing

Beautiful facilities, super clean, attention to detail, great food, lovely staff. Very easy with a baby. Loved the fact that you can also go to the other hotels and explore

Stayed in November 2023

Seemed understaffed at times on the pool and beach.. Room didn’t get CLEANED (only one day) until I asked. Food quality and flavor was excellent but so so incredibly over-priced. They should be ashamed to charge that much for what you get. A glass of milk for my son was $10! Milk! Vegetarian options were slim.

Property was spectacular. Food quality was amazing

Stayed in January 2024

This is a very expensive resort. Even beyond the room rates, the meals were very expensive in relation to the quality of the food (which was very good relative to what's available in Playa Del Carmen), and almost all the activities cost money too. The one really bad meal I had was at their steak house--I have never had a bad steak at steak house but this one...inedible. The other thing I didn't care aesthetically was the double barrier they created around their sea swim area- it's really the only blight on an otherwise beautiful view.

Grounds were very pleasant. Staff was fabulous-- truly first rate-- in all aspects. Given the size of the place and the number of staff that we dealt with, we didn't have a single negative experience.

Stayed in December 2023

Some restaurants like Fuego need a reservation a few days in advance.

The Brisas beach restaurant and beach club were great. Love that its nestled in nature in a mangrove forest. Breakfast was perfect. Wonderful staff. Will visit again.

Stayed in November 2023

Family friendly, upscale and secured and clean

Stayed in December 2023

Food and drinks are extremely expensive

Excellent facilities

Stayed in November 2023

There should have been more extensive menus at the restaurants. Also it was difficult to book a table at some of the restaurants - this was a problem for us as we were only staying for 3 nights. In addition we were unable to book any of the complementary activities eg boat trips - we were told that there was no availability during the 3 days of our stay. I would think the Fairmont should have increased capacity of these activities if there was such demand from guests

Very nice room. Hotel facilities also very good

Stayed in November 2023

Quite pricey

beautiful grounds, bikes to get around, beautiful views,location amazing, food incredible, pool lovely

Stayed in November 2023

Meals were incedibly over-priced and not up to standards of the facility. We ended up eating off-premises most of the time.

Stayed in October 2023

Restaurants are excellent but pricey

Beautiful surroundings and amazing service. Erick in particular at the front desk was especially helpful and efficient making our stay memorable.

Stayed in October 2023

Food could be better And didn’t like that the water is charge in every place you sit or ask for it

Great staff Clean and pretty place

Stayed in October 2023

Nothing

Facilities Service Food

Stayed in October 2023