Paseo Montejo No 451 Esq Av Colon, 97000 Mérida, Mexico
#30 of 169 hotels in Mérida
Guests' ChoiceBased on 312 hotel reviews
8.9Cleanliness
9.1
Comfort
9.2
Location
9.4
Facilities
8.9
Staff
9.2
Value for money
8.5
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 April 2024
Sebnem
United Stateseverything
everything
Stayed in April 2024
Reviewed: 4 April 2024
Diana
United KingdomI liked it all
Place, food
Stayed in April 2024
Reviewed: 1 April 2024
Soni
United StatesThe rooms are little old and don’t give feel of 5 star property.
Good location , good breakfast, excellent staff. The exterior was of hotel is really good. Lots of shops in the ground floor.
Stayed in March 2024
Reviewed: 2 March 2024
Peter
United KingdomPrice quoted doesn’t include taxes so read the small print!
Huge, modern hotel above a shopping centre? It sounds awful but it really is very good. Great location. Spacious room. Really comfortable bed with lovely linen. Excellent room servicing. Good shower. Nicely furnished if a little old fashioned. Quiet, clean, safe. Pool great - decent size, good temperature, comfortable sunbeds. Would definitely recommend.
Stayed in February 2024
Reviewed: 26 February 2024
Joan
MexicoThe staff are very friendly and helpful. The fiesta club was fabulous.
Stayed in February 2024
Reviewed: 15 January 2024
Stefano
ItalyThere is a lot of noise in the building. Had my room changed to a higher floor but it didn’t help so much.
Big hotel and shopping mall in the best location of America, close to everything. Nice breakfast buffet. The rooms are clean and the bed is comfortable.
Stayed in January 2024
Reviewed: 24 December 2023
Hiroshi
JapanNot a problem with the hotel, but I was surprised to hear the birds chirping after sunset and early in the morning. From the second day onwards, the chirping of birds began to sound like a lullaby.
We had a wonderful 3 days in Mérida thanks to the great concierge service. Thank you very much Ms Diana.
Stayed in December 2023
Reviewed: 20 July 2023
Jessica
United StatesI couldn’t get the wi-fi to work, but I also didn’t try hard enough because I was out and about enjoying the city.
The food was delicious and the service was beyond exceptional. Everything was clean and well maintained. My room wasn’t super quiet because of its location, but it didn’t really affect me much. I had a great stay.
Stayed in July 2023
Reviewed: 10 June 2023
Snagly
SingaporeLobby bar-restaurant had a poor wine selection and an ill-informed staff in respect of prices and varieties.
Friendly staff at the front counter and helpful bellmen. Room was spacious, clean and well-furnished. Huge breakfast buffet spread. Strong internet. Good concierge service.
Stayed in May 2023
Reviewed: 9 June 2023
Edgar
Mexicoa little outdated
the staff
Stayed in June 2023
Reviewed: 18 May 2023
Fernando
Mexicorooms need a renewal
location & food
Stayed in May 2023
Reviewed: 14 May 2023
David
United StatesI would have liked to have had real milk available for morning coffee on the Fiesta Rewards Floor. Perhaps a little more snack selection.
Excellent location, friendly and helpful staff. I was nice to be upgraded to the special guest floor. The coffee in the morning was appreciated
Stayed in May 2023
Reviewed: 5 May 2023
Ellen
AustraliaStaff were definitely hit and miss, Fantastically friendly in the concierge and yet in the Club Lounge - the staff were mixed. One staff member was particularly rude. Not only to us but to others there that same night. We ended up talking to some of the other guest who expressed how disappointed they were also in the lack of service in the Club Lounge.
Location to Paseo de Montejo is fabulous. Close to loads of restaurants, shops, Walmart etc. And still walkable to Centro. Room is spacious and comfy bed. Great sized bathroom and AC works well (a must in this part of the world)
Stayed in April 2023
Reviewed: 2 May 2023
Myrna
SwitzerlandSafe was locked. couldn't use it. reported it but they never came. toilet seat too small for size of WC. A detail that should not occur in a 4 star hotel.
Stayed in May 2023
Reviewed: 1 May 2023
Verónica
MexicoAll staff was super attentive and nice, ensuring all needs were met.
Stayed in April 2023
Reviewed: 29 March 2023
Michael
United Statesnothing!
always come back here!! great staff and beautiful hotel!!
Stayed in March 2023
Reviewed: 21 March 2023
Gloria
United StatesLOVE everything about this hotel and location.
Everything! It is a BEAUTIFUL hotel. We will always stay here when we visit the wonderful city of MERIDA! Thank you for a marvelous experience
Stayed in January 2023
Reviewed: 7 March 2023
Vincent
SwitzerlandIncluded breakfast in the lounge only (not in the main breakfast) and has a very limited choice. Lounge staff was not friendly in the morning. 150 MXN extra if you want plain scramble eggs.
Comfortable room, evening service in the lounge. The manager of the restaurants was very friendly and help us to get vegetarian breakfast.
Stayed in March 2023
Reviewed: 6 March 2023
Mariel
MexicoFiesta Club could use some love - lacking snacks and beverages. We spent some time at the pool (which could use some renovations) and wanted to order some food, but there was a single waiter who said would come back, but never did.
Staff was very welcoming and check-in was smooth and easy; we got earlier that expected and they were able to acomodate us. Beds are very comfortable and room was very clean. Location is good. Would stay here again.
Stayed in March 2023
Reviewed: 5 March 2023
Richard
United KingdomShowing its age, the pool in particular was in need of some renovation and other than the reception staff, very little English was spoken.
Close proximity to Congress Centre.
Stayed in March 2023
Reviewed: 1 March 2023
Deanna
Irelandnothing
great location lovely staff
Stayed in February 2023
Reviewed: 23 February 2023
Noe
Mexicoeverything staff food location
Stayed in January 2023
Reviewed: 16 February 2023
Shelley
United StatesThat I had to leave!!!
Love Fiesta Americana!! The staff is outstanding! No one passes us without acknowledging us. It's a great feeling to know they care about each and every guest!!
Stayed in February 2023
Reviewed: 4 February 2023
Robert
Canadathe coffee shop was excellent, as well as the young lady who went above and beyond when we checked in,
Stayed in January 2023
Metz, France
Bad Sobernheim, Germany
Santo Tomás, Spain
Monte Carlo, Monaco
East Pennard, UK
Guanajuato, Mexico
Kolpino, Russia
Sarajevo, Bosnia-Herzegovina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content