1a. Avenida esquina Calle 26, Colonia Centro, 77710 Playa del Carmen, Mexico
#106 of 241 hotels in Playa del Carmen
Guests' ChoiceBased on 244 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.3
Facilities
8.7
Staff
8.7
Value for money
7.7
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 13, 2024
Oliner
United States of AmericaBeach was not private. Didn’t realize was a public beach
Views
Stayed in March 2024
Reviewed: March 3, 2024
Trifon
United States of AmericaExpensive
By the ocean and close to the city
Stayed in February 2024
Reviewed: February 29, 2024
Mark
United States of AmericaAfter we had paid in full and left hotel I discovered the hotel had placed an unauthorized $1,757.20 charge on my credit card that I am at present trying to get refunded.
Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.
Stayed in February 2024
Reviewed: January 13, 2024
Kerem
United States of Americathe food options weren't good. the room service food was terrible. avoid it please.
room was good. the beach was great. the service was amazing. the quality of food was decent but not great.
Stayed in January 2024
Reviewed: January 8, 2024
Scott
United States of AmericaI liked everything.
Amazing location. Very nice rooms and grounds. Wonderful staff. Excellent dining options.
Stayed in December 2023
Reviewed: January 1, 2024
Moriah
United States of AmericaThe beach was not a private beach, pools are not heated and pretty cold
Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.
Stayed in December 2023
Reviewed: January 1, 2024
Jason
CanadaCleanliness of washrooms by pool Beach was soooo crowded
Breakfast and service were very good
Stayed in December 2023
Reviewed: December 19, 2023
Susan
United KingdomThe food was overpriced, however there are a lot of more affordable options nearby.
The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughter’s 16th birthday which she loved!!! The views, pools and beach are amazing!
Stayed in December 2023
Reviewed: October 30, 2023
Daniel
United States of AmericaVery close to 5th walkable to all great restaurants
Stayed in October 2023
Reviewed: August 15, 2023
Mascha
ChileThe housekeeping was every time just half, they didn't put a lot of attention. Also the hallway was not cleaned well We fought we booked a ALL INCLUSIVE AND A ADULTS ONLY as the side booking us Told us. It was NOT all inclusive and also NOT only adults!!! So, that was of course a big big mistake........ Also the taxi that we booked to pick us up from the airport was not there, but they charged us yes 2 times.....
the location was really great, right at the sea. And close to the shopping, restaurants.
Stayed in August 2023
Reviewed: June 28, 2023
Manuel
ColombiaFood and beverages are a little bit expensive for what you receive, beach was very damaged but the color of water worth it
Minimalist with everything, modern, simply beautiful a ** Real ** PET FRIENDLY
Stayed in June 2023
Reviewed: June 19, 2023
Pat
SwitzerlandIt's not so much my style of Hotel which is just my personal taste. But for a stay in that area, I can recommend it.
Nice hotel and a good location for Playa del Carmen. The room was nice as well.
Stayed in June 2023
Reviewed: March 29, 2023
David
IsraelThey closed 90% of the pool seating with just a day’s notice, for a wedding. that’s fine, but if i knew in advance, we would have done our tulum trip that day instead. i tried to get info about daytrips before checkin. they told me 3 times that their tour partner would reach out and they never did.
clean, modern - nice amenities, the pool and poolside service were great. right on downtown and 5th avenue for food/drinks/shopping
Stayed in March 2023
Reviewed: February 21, 2023
Golfashion
United States of AmericaMANY things were listed as included in the resort fee that were NOT (poolside flavored water; mosquito repellent in pool area and rooms; poolside fruit treats, popsicles, and cold facial towels; Saturday outdoor movie; daily movies at Hashtag Cinema; live music selected days; complimentary facials and massage therapy.) These extras imply a much more deluxe level of resort offerings than were actually available. Room listed robe and slippers included, but we had to request. The tv offered MINIMAL English channels. Note, there is no refrigerator or microwave in room. No ice machines. Hotel layout is confusing and requires a lot of walking.
nice room, comfortable bed. Excellent restaurant, The Grill.
Stayed in February 2023
Reviewed: February 14, 2023
Pg
United States of Americabeach and pool
Stayed in February 2023
Reviewed: February 3, 2023
Chase
United Kingdomtea/coffee not replaced/replenished on a daily basis . the same with bathrobes ?
I have stayed her numerous times, always happy, and meets my expectations
Stayed in February 2023
Reviewed: January 16, 2023
Lynne
United States of Americalocation is outstanding, facility is top notch and absolutely stunning
Stayed in January 2023
Reviewed: January 10, 2023
Gabrielle
Canadathe lights in the executive suite were hell to understand ! I will not have this suite again just because of the light system. being waken up in the middle of the night because you try to turn on the lights in the bathroom and all of a sudden ALL THE GODDAMN lights turn on and you have no clue on how to turn them off is a nightmare. it truly is hell
Stayed in January 2023
Reviewed: December 27, 2022
Charlene
CanadaI tried to use gift card toward the cost of the room but I couldn’t because it was already paid for. found it annoying.
it is beautiful, beach front, lots of restaurants, room was spacious and modern, loved it. friendly bell men.
Stayed in December 2022
Reviewed: November 26, 2022
Angela
United States of AmericaI always book a king size bed because both myself and my husband are quite tall, but this was not a king size bed despite confirming with staff. It was nobody's fault as I'm sure the room we were in was registered in the system as a "king room," but there was no way this was a king sized bed. The towels and linen, comforter, and pillow were also much older and worn down compared to another local Hyatt hotel (also 5 star hotel) we stayed at. Clean, but definitely older and not as comfortable to use.
Very impressive looking resort, very beautiful beach and pool area, customer service was top notch
Stayed in November 2022
Reviewed: November 11, 2022
Hugo
Swedenfood and drinks prices
pool area
Stayed in November 2022
Reviewed: November 6, 2022
Manav
United Kingdomthe food options were poor. quality and price
the pools and the view were great
Stayed in November 2022
Reviewed: October 24, 2022
Chatman
United States of AmericaRooms could be cleaner. Restaurant had too many bugs flying around and crawling on tables.
Stayed in September 2022
Reviewed: October 5, 2022
Marjorie
United States of AmericaWould I pay what I paid to stay there again in my opinion is overprice. The mattress where old and uncomfortable. Food options where limited and not so great. The beach is not very good and also if you want a cabana being a guess they want additional 100$ plus per day to rent it and there is limited areas to sit. No place to sit in the beach in front of the ocean.
The Hotel installations and the location is nice. It is in Playa del Carmen and you can walk everywhere.
Stayed in October 2022
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