It was warm in our room. In saying that, we like it to be 65°. If the ceiling fan went faster, it would be better.

It is right by 5th St. My husband's birthday was while we were here. They brought him a personal cake for his birthday. That's was wonderful.

Stayed in July 2025

The prices at the restaurants was very pricey and unreasonable. Be prepared to pay $10 for a cup of coffee

Great pool and nice open concept for the overall layout. Nice pool and gym

Stayed in June 2025

The spa area (sauna, hammam, pool) is now subject to an extra charge, whereas we remembered it being included in the room rate during our previous stay. The hotel doesn’t feel outdated yet, but a light cosmetic renovation would help refresh it a bit — although we fully understand how the humid climate makes maintenance more challenging

We stayed at this hotel back in 2018, and the fond memories from that trip definitely influenced our expectations this time. The location is still just as perfect, and the staff remain attentive and helpful. Breakfasts were very good, and the food throughout the day was consistently enjoyable.

Stayed in March 2025

There is no hot water in the room sometimes

Stayed in March 2025

Very nice location and nice view, food, pool

Stayed in December 2024

Services during charismas holiday are very bad.

Very nice hotel

Stayed in January 2025

When I left at 5:10 in the morning the men at the front entrance called a taxi. I heard them discussing the price in Spanish. After looking at a printout, he quoted me the top dollar price, $86 to the airport. When I agreed without argument they all laughed. I said, "I don't bargain and I need a ride!" I really felt that they took advantage of me and I didn't appreciate the way they laughed. Let me with a sour note on an otherwise good trip. My advice, make my own arrangements for transportation.

The ocean was so close! I loved eating supper outside at the restaurant, listening to the gentle waves wash against the shore. The shower in my room was fabulous! The swimming pools were great! Got a picture of me in the pool with the ocean in the background. The food was great too!

Stayed in November 2024

Nothing

Staff were fantastic with their services. Spa was top class and the design and layout of the resort was spectacular.

Stayed in November 2024

Beach was a bit narrow and black barriers were not attractive on the sand.

pool was great and service from all the staff that provided drinks and food. The location to 5th AVE was easy to access and great for meals.

Stayed in October 2024

Some of the halls and elevators always smelled really bad. We also had a leak from the ceiling due to the rain and we weren’t offered a compensation. Breakfast was Ok but nothing special.

The pool is very nice and the beach is beautiful. Rooms were large.

Stayed in August 2024

There is a daily hold of several hundred dollars in addition to prepayment of stay

Location is great, walkable to fifth avenue

Stayed in July 2024

On two occasions, there were loud functions directly under our rooms. However, finished at 11.00pm. Also waited one and a half hours to get extra tea bags in the room after asking twice.

Great service, good food and pina coladas, great infinity pool and wonderful spa. Annette the supervisor was wonderful and made our stay comforting.

Stayed in June 2024

Would have liked more entertainment in evening

Cleanness and staff where amazing also location was unbeatable

Stayed in June 2024

Some extra attention to deep cleaning of rooms. Generally clean, but accumulated dust on rope bed heads & bathroom wooden walls next to wet areas required. A dehumidifier would have been great too.

The Staff were amazing! From front desk staff, pool manager Jorge & his recommendations, Restaurant manager Bernardo & his team so attentive & service from Jose second to none. The staff make this hotel.

Stayed in May 2024

Beach was not private. Didn’t realize was a public beach

Views

Stayed in March 2024

Expensive

By the ocean and close to the city

Stayed in February 2024

After we had paid in full and left hotel I discovered the hotel had placed an unauthorized $1,757.20 charge on my credit card that I am at present trying to get refunded.

Hotel was very good. On beach, close to main street with lots or bars and restaurants and shops. Pool was good but a bit cold. The rooms were very comfortable and staff were accomodating.

Stayed in February 2024

the food options weren't good. the room service food was terrible. avoid it please.

room was good. the beach was great. the service was amazing. the quality of food was decent but not great.

Stayed in January 2024

I liked everything.

Amazing location. Very nice rooms and grounds. Wonderful staff. Excellent dining options.

Stayed in December 2023

The beach was not a private beach, pools are not heated and pretty cold

Everything was solid. Nothing was extra amazing or bad, just solid. Pretty good, but nothing to rave about.

Stayed in December 2023

Cleanliness of washrooms by pool Beach was soooo crowded

Breakfast and service were very good

Stayed in December 2023

The food was overpriced, however there are a lot of more affordable options nearby.

The service was impeccable and the rooms were spacious and very comfortable. I loved how welcoming the staff were and we felt very well taken care of from start to finish. They even arranged a birthday surprise for my daughter’s 16th birthday which she loved!!! The views, pools and beach are amazing!

Stayed in December 2023

Very close to 5th walkable to all great restaurants

Stayed in October 2023

The housekeeping was every time just half, they didn't put a lot of attention. Also the hallway was not cleaned well We fought we booked a ALL INCLUSIVE AND A ADULTS ONLY as the side booking us Told us. It was NOT all inclusive and also NOT only adults!!! So, that was of course a big big mistake........ Also the taxi that we booked to pick us up from the airport was not there, but they charged us yes 2 times.....

the location was really great, right at the sea. And close to the shopping, restaurants.

Stayed in August 2023