Tap water flow pretty weak

Spacious lake view rooms and friendly staff.

Stayed in March 2024

no dining facilitis or bar in the evening when one needs it most

the view was extremely beautiful. the beds were comfortable.

Stayed in December 2023

Noise of the road

The vue of laguna in front of hôtel room

Stayed in November 2023

The towels could be better and more parking. The restaurant is cash only.

The view with the room, the price and it had A/C. We put beds next to each other to make a huge bed.

Stayed in July 2023

The hotel needs a revamp. It's out dated or at least a paint job to make it look alive a bit.

The view was amazing . and the beds we very comfortable

Stayed in April 2023

Older property..needs some Reno's. Would still stay there again ..such potential

Amazing locatuon

Stayed in March 2023

Hot water in our room would have been appreciated!

Breakfast N/A Good location

Stayed in April 2023

AC unit of another room worked so loud that it was difficult to sleep. It has to be removed from my room's window. My room number was 111. The room has a wall inside, one bed has a window and other beds stay in a dark area without a window. There is no mosquito net on the window. And no fridge in the room. Renovation is highly recommended

The view is amazing

Stayed in March 2023

No fridge,, basic Staff like glasses. Hotel view and location is amazing, sad that noone invests as this hotel has a lot to offer

The most beautiful view and access to the lagoon, great pool very clean

Stayed in February 2023

The property is not well maintained.

Great location

Stayed in January 2023

could be on better condition because it’s beautiful but needs upgrades

location, bedrooms size

Stayed in October 2022

I didn't realize a DOUBLE ROOM meant 2 FULL sized beds. I thought it meant 2 ROOMS.

The boat for the tour was right there. Could swim in lagoon right there There as a breakfast restaurant on-site. Great view from our balcony/room. Quite a few nice restaurants within walking distance.

Stayed in July 2022

Dated, needs updating.

The view Is amazing

Stayed in March 2022

This hotel is old and outdated. No a/c, no outlet by bed for cpap. Only one outlet across the room. Restaurant was closed and is far from restaurants. But if u are going to Bacalar for the view than this is the place. The view from each room is awesome as all rooms face the Lagoon.

Location is perfect for the view

Stayed in July 2021

The hotel needs updating desperately. Only one outlet in the entire room across from bed half way up the wall. Couldn't plug in Cpap machine. No hand soap in bathroom. Towels old and used. Obe bed very uncomfortable. No a/c but some screens have holes. Price bookings told me and confirmed was the price we paid. Was much higher. Two tables with with chairs. A table with no chairs. This hotel has really going down hill

The view

Stayed in January 2024

One of the worst hotels ever. No TV, poor internet connection, awful bathroom and awful cleanliness. It says it's a three-star hotel...well, maybe, if the rating was out of 100. The windows did not even have glass, it was just some sort of wooden blinds and the nets. We could hear all the noise from the restaurant downstairs and the people in other rooms doing their stuff. No wall sockets. Awful light in the bedroom. In general, it looked and felt more like a cheap motel. My parents in the other bedroom also found roaches and insects in the bathroom.

Nothing. Well, maybe only the views.

Stayed in January 2024

This hotel needs a serious update. The mattresses need to be replaced for sure. The sink in my bathroom needed to be replaced. Most everything looks to be 20 years or older. There were 4 lounge chairs by the pool. Those are the only lounge chairs on property. We asked if they could move a chair down by the water so I could lounge while my husband swam. They would not and said chairs needed to stay by pool. The private beach is currently closed and there are no other public beaches near by. They have a large property with plenty of areas to lounge but you would need to lay on a towel.

I like the history of the hotel. Went on a tour and was told that this was first hotel in Bacalar. The hotel is very clean. The room and the grounds.

Stayed in September 2023

room’s structure is deteriorated, poor lighting and power for phones, and the wifi was another level of inefficient

the view and the location is excellent!

Stayed in April 2023

everything! Embarrassing and very dissapointing

The pool was closed the restaurant was closed no hot water it has a view thats all and no coffee

Stayed in March 2023

The restaurant was closed and coffee was not consistently available. But there were many eateries nearby. Also, the website advertises kayaks, but there are none to rent at the property. To maximize the view of the lagoon, the rooms have very large picture windows, so the rooms get quite hot with no A\C. So, one must sleep with the windows open and there is A LOT of noise from the road and other guests.

Fantastic view of the lagoon--right at the water's edge and breathtakingly beautiful. This hotel was once a very grand and beautiful place, but it has not aged well and it quite rundown. Still in OK shape, but needing attention. Parking was good, beds were comfortable, pool is clean and refreshing.

Stayed in February 2023

The cleaning is the worst I ever see

The location is great

Stayed in October 2022

The hotel and rooms are outdated, this was the first ever hotel in Bacalar and it doesnt seem to have been renovated in a long time. It mustve been beautiful in its heyday. Nonetheless we knew it was just average and we stayed for two nights only so it was fine. The view and location make up for it. If you are after high comfort or luxury this is not the place to stay.

Location is fabulous - literally on the water with access straight into the lagoon. Balcony with a fabulous view. Large room.

Stayed in August 2022

The staff. Awful! The only person that smiled or made eye contact was the housekeeper. The pool had constant children screaming and every single morning at 6:30-7:00 a tour bus full of people for the pontoon tours would stand under our bedroom balcony loudly talking and laughing.

The view is spectacular

Stayed in June 2022

- Extremely poorly insulated, so very noisy - No refridgerator in the rooms !! - Poor service level - Outdated building that needs maintenance

- Awesome views!! - Large Windows to enjoy the view - Balcony

Stayed in March 2022