Chan Chen mza 9.,Calle Chan Chen,77780 Tulum, Q.R, Tulum City Centre, 77780 Tulum, Mexico
#37 of 238 hotels in Tulum
Guests' ChoiceBased on 188 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
8.4
Facilities
9.0
Staff
9.8
Value for money
9.0
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 25, 2024
Jason
BelizeN/a
The stone finish on the wall by the pool looked and felt amazing. The breakfast was delicious. I felt at home.
Stayed in March 2024
Reviewed: April 21, 2024
T
BrazilIt's not the property fault, but Tulum is not as pedestrian friend as it should be, going from the hotel to the city is just a few blocks but parts of the path don't have proper lights in the streets, so you should be careful at night.
The stay was lovely, the staff was very friendly and helpful. They gave us many tips about the city, good restaurants to visit and which beach to go without being robbed by the beach clubs.
Stayed in April 2024
Reviewed: April 17, 2024
Angelica
ItalyUnfortunately, the electricity service of the city had some problems and then, starting from 02:00 a.m. until 10:00 in the morning we remained without air conditioning, water (so without the possibility to use the WC) and light in the room.
The room was big and well furnished, very beautiful swimming pool (we had direct access to it from the room). Breakfast was tasty and the staff was super nice and available. The owner gave us very useful advice for restaurants and for bars in the nearby.
Stayed in March 2024
Reviewed: April 8, 2024
Giuseppina
United KingdomAway from the main street...and a bit dark to walk late at night. But we rented the bikes and all experience chenged
Excellent rooms, deco and good vibe Good life philosophy and live responsible
Stayed in March 2024
Reviewed: March 31, 2024
Zulema
United States of AmericaThe mattress was not comfortable to sleep on.
The property had a beautiful pool, clean rooms and common spaces, and it was located near stores and restaurants.
Stayed in March 2024
Reviewed: March 21, 2024
Phillip
AustriaThe room was next to the pool so there was a smell of chlorine in the room, the matress was not really comfortable
Amazing hotel staff, great recommendations, very helpful and supportive Excellent price-performance ratio
Stayed in March 2024
Reviewed: March 20, 2024
Jacqueline
GermanyIf you seek a nice, little hotel, with lovely hosts, awesome Italian coffee and a place to relax from busy Tulum, then this is your place. We had a great time and our host organized an amazing tour to Muyil and Sian Kaan for us. Can definitely recommend this hotel ☺️
Stayed in March 2024
Reviewed: March 17, 2024
Zhi-heng
AustriaHowever, we found ourselves somewhat misled by the images on the website. The initial impression of our room was rather disappointing compared to our expectations set by the high ratings of the hotel. Despite the impeccable service provided by the hosts, the room's amenities fell short. The refrigerator was not plugged in and emitted an unpleasant odor. Moreover, there was no trash bin in the room itself, only one next to the toilet for toilet paper disposal. While a hairdryer was available upon request, we expected it to be standard room equipment.
The service provided was truly outstanding. Immediately after booking, we received a WhatsApp message containing all the information we needed for a smooth check-in process. Additionally, the inclusion of complimentary breakfast was a delightful bonus. We particularly appreciated our host's willingness to share recommendations for nearby restaurants.
Stayed in March 2024
Reviewed: March 16, 2024
Anais
FranceLeandro was really helping
Stayed in March 2024
Reviewed: February 29, 2024
Meltem
TurkeyBed was king size but it could be more comfortable
Location and the owner Christian was really kind and helpful person. Croissants were amazing in the breakfast and coffee was really good. Because Christian is Italian 😜
Stayed in February 2024
Reviewed: February 28, 2024
Shelly
United States of AmericaSome streets outside property along streets were not lighted, so make sure your phone can offer light.
Nice pool, wonderful owner who’s extremely helpful, breakfast in the mornings, clean, safe facility and best for us.. Parking as we had a rental car.
Stayed in February 2024
Reviewed: February 27, 2024
Susannah
FranceThe welcome and attention. The beds were extremely comfortable
Stayed in February 2024
Reviewed: February 23, 2024
Eve
United Kingdomgood location, short walk to bus station and restaurants but off the beaten track so not noisy very welcoming and helpful host, sent us info ahead of arrival via WhatsApp lovely room with comfy large bed
Stayed in February 2024
Reviewed: February 16, 2024
Fred
Chinathe bathroom could be better. Hot water came slowly No elevator, so we had to use the stairs. Breakfast came slowly.
Good facilities, comfy bed, good locations. With a balcony. In general it was good.
Stayed in February 2024
Reviewed: February 12, 2024
Elizabeth
United States of AmericaSpacious lovely room with balcony, good breakfast made to order with fruit plate, cappuccino, loved the outdoor area by the pool. Owner had excellent recommendations for everything. Location is in quieter residential area. Nice to be away from busy Main Street of Tulum.
Stayed in February 2024
Reviewed: February 8, 2024
Jenny
United KingdomVery minor things - The pool area could be more appealing/softer with some more seating - I really didn't like the plastic undersheet on the bed.
Really friendly and helpful hosts who helped us with the moped hire/ tours and local tips! Good aircon Comfy bed Very clean Lovely bedsheets Very peaceful location but near to town (about 10 mins walk to Ado)
Stayed in February 2024
Reviewed: January 29, 2024
Ellen
United States of AmericaA little table and chairs in the room would be convenient.
This is more like a bed and breakfast with wonderful breakfast served in an outdoor covered area. The on-site pool was nice also. The staff (owners, managers?) were excellent and fluent in English.
Stayed in January 2024
Reviewed: January 23, 2024
Igor
SlovakiaEverytjing was ok
Very friendly and helpfull owners, nice and clean room.
Stayed in January 2024
Reviewed: January 18, 2024
Wim
BelgiumWater in shower took 5-7min to get warm. Sun not hitting the swimming pool most of the time.
Very friendly helpful staff. Easy to park everywhere the street. Good breakfast included. Good cleaning of sheets and towels.
Stayed in January 2024
Reviewed: January 16, 2024
Farhana
CanadaThe rooms were spacious, comfortable and clean. There is a shortcut to the main street, so you are able to enjoy a peaceful sleep while easily accessing the local shops, restaurants and nightlife. The staff were exceptionally hospitable and made us feel truly welcomed.
Stayed in December 2023
Reviewed: January 13, 2024
Trey
United States of AmericaN/A
Hospitality was off the charts. Freedom to leave the property and it was very secure was a huge plus. Pool was awesome and rooms were great. Very B&B feel but scaled up
Stayed in January 2024
Reviewed: January 12, 2024
Mia
United KingdomSmoking area would be nice
Run by a very lovely Italian family :)
Stayed in January 2024
Reviewed: January 6, 2024
Tom
FranceCute hotel, good location. The owners are really nice. They even accepted to change the date of our stay because we couldn't make it on time. Breakfast and pool are a plus.
Stayed in December 2023
Reviewed: January 2, 2024
Dominik
GermanyThe staff was exceptional and very helpful! Felt home in the first second!
Stayed in December 2023
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