No Wi-Fi in the rooms. We had cockroaches, not too many, but we saw them several times. Bedsheets and towels were washed and clean, but with stains which still made it uncomfortable to use. The room was really humid, so all the clothes were a little bit wet. Safe didn’t work. We couldn’t open the window (maybe that’s why it was so humid). In general, the room looked old and not that nice, there was no wardrobe, curtains were super old with stains everywhere

Good location. Nice pool. Conditioner. Big bathroom

Stayed in March 2024

Well the negative point is that there is no coffee machine and no internet in the rooms you have to access it in the lobby and they should improve the breakfast

About the room, if you could get the one in ground level it will be a delight to wake up and sit outside so you could see birds and little lizard roaming around you. For the location, it is a perfect area because you are in both direction, by bus the R1 or R2, one side at 10 min from Cancun downtown and on the other direction you head to the beaches, hotels and bar clubs. And as for the air conditioning in the room it was working well

Stayed in March 2024

WiFi

Location, room, cleanliness

Stayed in February 2024

stayed at the Sotavento Hotel for one night and we liked it. Especially Manuel at the reception was very friendly and helped us with all our questions.

Stayed in February 2024

Thin walls. We heard snoring from the other room. Room needs renovation.

Location was good. Close to the ferry to Isla Mujeres. Very nice area with pool, restaurant and harbour.

Stayed in February 2024

Ok for a short stay, nice pool, rooms are totally fine, but there is nothing to do for more than limited time.

Stayed in January 2024

Room service did not put the floor towel for 2 days. Shower was licking and wrong assembled.

Location, front desk crew very friendly!

Stayed in January 2024

The breakfast was really pathetic. They only serve tea and if you want coffee, you'll have to pay for it. We were given 2 slices of toast with cold Scrambled eggs. The restaurant lightings were really dim and there were mosquitoes all over the place. We stayed 2N at the hotel and decided to skip the 2nd morning's breakfast. This is the first time that we skipped a hotel breakfast! No one should book this hotel with breakfast! The rooms definitely needs upgrading. The mirrors were stained, the bedroom floor was oily and the A/C was pretty loud.

Good location. Walking distance to the beach.

Stayed in December 2023

No internet in the rooms. Only in the reception!

The backyard/pool. The walkpaths to the rooms really exotic. i love it!

Stayed in January 2024

We’re very worried about the place because in our way to the hotel, our taxi driver warned us that a few passengers told him that they were robbed over there. We only spent one night, but it’s good to let others know that the hotel had a reputation.

The room was really ok. The shower was good, but the room was very slippery because there wasn’t enough windows for ventilation.

Stayed in January 2024

Bedroom floor a bit dirty, sticky

Very close (walking distance) to Xcaret ferry Food options nearby

Stayed in December 2023

The room gets very humid! The closest beach was full of algae

Great location, close to a lot of nice restaurants. It is very convenient to move around using the buses and either go to Cancun city or to other places in the hotel district.

Stayed in December 2023

The bathroom has to be much cleaner. The shower has fungus.

Great location, animals in the territory

Stayed in December 2023

No WIFI in rooms

The hotel is a very relaxing setting with lots of greenery and right next to water. The pool is fine (some leaves, etc but as it is surrounded by trees I understand. It is on the main bus line in the hotel zone.

Stayed in November 2023

There is no Wi-Fi in the rooms as they said in their material.

The hotel is a very relaxing, setting close to the beginning of the hotel zone. The pool is shaded and nice.

Stayed in November 2023

No internet in room and practically no TV service. TV signal was weak for just 4 channels.

Good location and near Tacos Michoacán. Best place to eat tacos!

Stayed in November 2023

No complaints

Very nice staff, standard rooms but very comfortable beds Very spacious room. The breakfast was great too.

Stayed in November 2023

Did not find a way to pay ahead for breakfast, so paying for breakfast was a little too expensive so we mostly did not eat at the bar. The trees that gave shade to the pool also made it so that there were leaves in the pool sometimes. Also birds would sometimes sit in the trees above the pool, and sometimes the birds poop in the pool.

Fairly big area. Next to the swamp. Nice trees and some small lizards around the pool. Cute raccoons roam the area at night. (But don’t pet the raccoons, they are wild and could carry diseases.) The trees give shade to the pool.

Stayed in October 2023

I don't know if it was just my room or it's standard but I was not really happy about not having a refrigerator in my room.

Good location, not far from the beach, close to some restaurants, and grocery stores, but otherwise on a quiet street. Comfortable, nice, clean place, easy to find, and for good money.

Stayed in September 2023

The room had no WiFi and the reception WiFi was extremely poor and kept cutting out. The staff were not helpful at all! When asked where the access to the beach was they couldn’t even give exact directions. When we asked about taxis they wanted us to pay crazy money and then we heard them laugh about it. They made us wait a whole day before they could get us a key to the safe because they didn’t have enough. The room didn’t have a kettle.

The location was good and it was good value for money. The air conditioning was excellent at night. Good value for money considering the location.

Stayed in September 2023

no fridge, no coffee machine , no internet in the room only in lobby

close to the sea, reasonable price, many palms around, calm at night

Stayed in September 2023

It's not a good location. There is very little around here. The air-conditioned had a dripping sound. The shower water went everywhere.

The staff was helpful.

Stayed in August 2023

Could only get on wi-fi in the lobby, and then it was spotty. Had to ask for towels and lock for safe.

Price

Stayed in August 2023

No wifi in the room, bad staff service, air conditioner was broken at one night and mosquitoes inside the room, poor housekeeping.

Good budget value

Stayed in June 2023