1. Check in time is from 3pm . But I only can get my room at around 4pm 2. The breakfast choices not much. May consider to add more dimsum choices and vegetarian foods

1. Room is big and clean. View also nice 2. Staff nice and polite

Stayed in May 2024

Nothing

I arrived with great expectations and they were definately met, the staff from front desk to house keeping were enthusiastic and ever helpful. The spotlessly clean room was enormous and we had a full on sea view and spent time each evening on the balcony. The breakfast was unhurried and very varied with ample staff to cook food on the spot or continuously replenish. It's a great place to stay in George Town.

Stayed in May 2024

Difficulty and delay in getting feather-free bedding. Limited choices for dinner.

Location near the sea. Complimentary Breakfast Buffet

Stayed in May 2024

The heritage

Stayed in April 2024

Facilities for people who arrive after a long flight and need a shower and a change of clothes are not great. Shame that those in the Victory wing couldn’t access the pool in the original hotel

The rooms were excellent- but beds were hard. Good base for a short stay in Penang. Swimming pool on 6th floor had great views but lost the sun quite early.

Stayed in April 2024

Nothing

The spacious room and bathroom with beautiful sea view. Staff were very friendly and helpful.

Stayed in May 2024

There was nothing not to like.

The facilities were excellent. The staff were very well trained . The room was lovely ….very spacious and nicely furnished with a balcony overlooking the sea . The restaurants and bars were good and the location was convenient. I would recommend this hotel to anyone..

Stayed in May 2024

Huge room, colonial style. Sea view. Really good breakfast. Attentive and kind staff

Stayed in April 2024

Absolutely nothing

We loved everything! Especially the staff who were so understanding & always did everything they could to accommodate our wishes. It was like staying in a palace.

Stayed in April 2024

The banging sounds from the opening and closing of doors from the common alley

Nice location with clean amenities

Stayed in May 2024

I liked everything. Sarkies was closed for renos but temporary buffet venue on 6th floor was excellent. A Roti Canai master chef was on hand daily preparing best roti Canai in Penang.

Inpiring and restful stay in beautiful surroundings, perfect location with absolutely helpful staff in every department. E&O has elevated the hotel stay experience to perfection. I've had the pleasure of staying here for years and cannot wait to return again.

Stayed in April 2024

Perhaps more choice of restaurants. Both restaurants that had Asian food had menus do similar.

Everything. It was magnificent . The rooms were spacious. The art was amazing

Stayed in April 2024

Beautiful rooms, staff very helpful

Stayed in April 2024

The bed & pillow was like too aging for me, tv channel need to be improve & upgrade

The room service is superb...breakfast was great and the view was very nice

Stayed in April 2024

Nothing. It was fabulous

Lovely reception, amazing breakfast, gorgeous spacious room in heritage wing with sea views.

Stayed in April 2024

The room and the view were amazing.

Stayed in April 2024

The breakfast was good

Stayed in April 2024

Air conditioning often blowing too cold!

Lovely staff - cheerful and friendly and always willing to go the extra yard. Building well maintained and kaki g the most of its heritage appeal.

Stayed in April 2024

I booked a room as advertised but had to pay to upgrade to the original hotel.

Heritage, wonderful staff, manager went above and beyond to get me a room with good air con

Stayed in April 2024

The hotel itself is a historical building. Its gallery details the history of the hotel from the beginning up to now with lots of photos and interesting exhibits. The location of hotel is perfect , especially if this is your first trip to Penang, because the most popular sightseeing spots and famous local food stalls are nearby. The hotel breakfast is abundant and fresh with both Malay and western food and fruit.

Stayed in March 2024

Staff went above and beyond Rooms were super comfortable Location was ideal Sun loungers are the comfiest I have ever experienced Beautiful views

Stayed in April 2024

Don’t have anything negative to say.

Top notch hotel located right on the water and very close to the old town. Food was excellent from the buffet dining to the in house restaurants. Reasonable prices as well.

Stayed in April 2024

Mattress on the bed is a bit too firm

Great location. Amazing historical architecture. Room is spacious. Pool and restaurant are very nice

Stayed in March 2024

In some places, a little dated

The location and the view was superb! Staff were very friendly and breakfast was delicious! Staff helped me get my purse to the airport ( I left it in my room) thank you!

Stayed in April 2024