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  5. Reviews of The Jesselton Hotel

Reviews of The Jesselton Hotel 3 stars

69, Jalan Gaya, P.O. Box 10401, 88000 Kota Kinabalu, Malaysia

#73 of 155 hotels in Kota Kinabalu

Guests' Choice

Review score

Based on 196 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.2

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    Great location, clean friendly and highly recommended
    • Leisure trip
    • Family with young children
    • Boutique Triple
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic location on a beautiful street, walking distance to anywhere in the city centre and 2 minutes from the jungle walking track. Weekend street markets just outside the Hotel.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Great location, nice comfy room
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights

    N/A

    Great location. Room was nice and comfy. Plenty of space.

    Stayed in December 2023

  • Reviewed: 3 March 2024

    8.0
    Very pleasant indeed.
    • Leisure trip
    • Couple
    • Boutique King
    • Stayed 2 nights
    • Submitted via mobile

    Clean, comfortable, great location and very good value for money.

    Stayed in February 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Boutique King
    • Stayed 2 nights

    Rate I paid for was higher when I booked in advance compared to the rates during the actual stay date. Refundable MYR 100 required in cash for damage deposit during check-in.

    Conveniently located on Jaya street, where the Sunday morning market and night markets are located. Rooms in new wing were clean and shower pressure was strong.

    Stayed in February 2024

  • Reviewed: 24 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Boutique King
    • Stayed 1 night

    The rooms in the older "wing" were very dated and looked very "gloomy". The towels in the rooms were very old and aged - looked a little grey as well.

    The renovated rooms were updated and was more modern.

    Stayed in December 2023

  • Reviewed: 6 January 2024

    8.0
    Worthy of recommendation
    • Leisure trip
    • Couple
    • Boutique King
    • Stayed 3 nights
    • Submitted via mobile

    Wifi was a bit slow at times.

    Fantastic location. Short walk away from the jetty, cafes and local restaurants.

    Stayed in January 2024

  • Reviewed: 19 November 2023

    8.0
    A happy Guest.
    • Leisure trip
    • Solo traveller
    • Boutique Queen
    • Stayed 6 nights

    Nothing it was better than expected.

    I liked everything about this Hotel. It was ideal for my stay. The staff were great and so were the facilities and the location. The Sunday market is right outside the door so stay an extra day to be there.

    Stayed in October 2023

  • Reviewed: 18 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location, charm, comfort

    Stayed in October 2023

  • Reviewed: 3 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Boutique Queen
    • Stayed 2 nights
    • Submitted via mobile

    Location, clean

    Stayed in November 2023

  • Reviewed: 3 November 2023

    8.0
    Rustic charm of yesteryears
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    Poor facilities

    Old Charm

    Stayed in September 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location. Large, comfortable rooms.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Boutique King
    • Stayed 2 nights
    • Submitted via mobile

    -

    Nice hotel, nice location. The new rooms in the new boutique wing was nice. Comfy bed, nice shower. Location was very strategic.

    Stayed in October 2023

  • Reviewed: 7 October 2023

    7.0
    Overall stay was satisfactory but felt deceived or taken advantage of in someway.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    I paid for two rooms in July for my stay in October: 01 Superior Double and 01 Boutique Triple with a newly renovated room. However, during check-in, I was informed that the Boutique Triple room was not available, despite having booked and paid for it months in advance. They offered me an alternative of a Deluxe Twin room with an additional bed. This alternative was far inferior compared to the Boutique Triple (newly renovated & modern contemporary style) , and I felt like I had been scammed. Furthermore, the Chinese lady receptionist claimed that there wasn't much price difference between the Boutique Triple and Deluxe Twin. However, upon checking again, there was actually a price difference of about RM150. Downgraded without any fees being returned. What a deal. To make matters worse, there was a staff shortage, resulting in a delay during the check-in process as the rooms not being cleaned fast enough and have it ready for new guests. I know it’s just a 3 stars hotel, still…

    Good enough for a night stay after touch down and before heading to Mount Kinabalu the next day. Value for stay. Good location with many eateries and other amenities nearby.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    9.0
    Extremely comfortable stay!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was perfect!

    Beautifully renovated building with large very comfortable lobby, lovely and helpful staff, beautiful large room, super comfortable bed, modern bathroom including a tub and retractable clothesline. The hotel and room had a very bright and luxurious feel to it. Lots of restaurants (and a small massage place!) within steps. Great food at Fook Yuen and Kopi Ping.

    Stayed in September 2023

  • Reviewed: 25 September 2023

    8.0
    Good stay!
    • Business trip
    • Solo traveller
    • Boutique Queen
    • Stayed 1 night
    • Submitted via mobile

    - The hotel has no food outlet, but there are plenty of eateries nearby. - The view from the room. - The ventilation fan in the bathroom and the pipes in the walls made so much noise!

    I loved the mid-century modern vibe of the Boutique King room in the hotel's renovated wing. Also, there was so much natural light.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Boutique King
    • Stayed 2 nights

    No breakfast but many choices nearby.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    No issues with the property but nothing much to do in KK unless there are excursions to the Islands or hiking/trekking the jungles

    Location was smack in town close to local restaurants, markets and some really nice pubs and wine places round the corner

    Stayed in August 2023

  • Reviewed: 26 August 2023

    7.0
    Very comfortable stay
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking

    Location and easy accessiblity

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Acceptable
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights

    Lack of facilities.

    The location was excellent but very few facilities over and above the rooms i.e, no restaurant out door sitting area, but overall good. History of hotel interesting

    Stayed in August 2023

  • Reviewed: 15 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    The bathroom door...the fact that it's basically not private enough as it was see-through because of the separate elements of the door, very disturbing and does not offer proper privacy. We did not have a hairdryer while our booking listed it as an item existing in the room. The rooms can be quite noisy because of the street.

    I likes the vibes the furniture and the general look and feel of the hotel. The room was big enough, it was clean the bathroom also good. We loved the daily cleaning and to arrive to a clean room with fresh towels.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    Pleasant, clean room.Its location is very good.

    Stayed in July 2023

  • Reviewed: 4 August 2023

    8.0
    Near perfect Accommodation in the heart of KK!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room could be a little bigger.

    It's centrally located in town with easy access to amenities.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    8.0
    Heritage hotel in great location with friendly staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A bit tired

    Good location and staff

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Thumb Ups!
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Excellent location, easy to access to food, malls, night market, banks & etc. As the room I stayed this round at new wing section was much more nicer than my last stay, and the window between the bathroom and bed, it feels like a studio design, love it! Overall, good place to stay & will visit again for sure.

    Stayed in July 2023

Showing 1 – 25

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