going downstairs multiple times for iron , ice , etc..

needs better accommodations as far as the room. room was particular sm. and I didn’t like how everything we needed we had to go downstairs for it!

Stayed in July 2022

It was a good location, near the restaurants and beaches, i had a balcony over looking the lagoon and the breakfast was good

Stayed in August 2022

Not enough beach towels. One chair on balcony with a room for 2. You have to iron your clothes in the lobby. Hair dryers have to be checked out at the front desk.

Close to everything. Outdoor seating to gather and have a quick meal. Nice view of the lagoon.

Stayed in August 2022

that you couldn’t take you’re breakfast to you’re room ….and the pool table was broken

very convenient to all the shops and restaurants

Stayed in August 2022

When opening the balcony door, you have a huge unfinished/abandoned building right in your face. Absolutely no view and it gives an impression of being in a ghetto. There are doors to access each floors right at the end of the stairs so to open it, you have to grab the knob then go back 3-4 steps down to be able to open it completely to be able to pass with your suitcases . Not practical. They should just remove those doors and leave the entrance to levels opened. So stay at the lowest floor possible. You have access to the pool of the hotel next to El Canario, but we didn't use it as the pool area was dirty and not so appealing.

Breakfast was good (sausage, waffle machine, toasts, muffins, croissant and pastries, muffins, yogurt..). Nice terrasse to get your breakfast outside, easy walk to restaurants &beach. We could walk to Enterprise condado plaza to get our rental car, close to airport, spacious room, staff friendly and accommodating.

Stayed in August 2022

no water pressure in the shower.More water came out the sink than the shower.

Stayed in August 2022

I was happy with what the hotel had to offer.

Breakfast was full of variety, tasty

Stayed in August 2022

The photos (prior to booking) shows the beach making you think you can see the beach from this hotel, but you can't. They show a pool and rooftop, but the pool is not in the same building, they said the pool was next door? ( Comfort Inn is next door) and I don't know what the rooftop view is from, we were never told we could go to the roof top. There's a lot of construction on the same street and it was nice that they warn you prior to purchasing the hotel. Every morning during the week day the construction workers wake you up with loud noises. We rented a car "big mistake" because there is NO parking available to park for free around the hotel. The street parking is never available unless you get lucky to find a spot. There's a parking garage a block 1/2 away where you can park your rental safety, but the fee is $20 overnight parking.

The stay was comfortable and maids cleaned to rooms everyday ++ the breakfast was very good. The first morning they had 3 difference omelettes which was a plus, but the following mornings "no omelettes." Overall the breakfast was good. The location was few blocks from the beach, shopping and restaurants; within walking distance for us. There's a laundry room to wash your beach items, that's nice. For the price and comfort the hotel worked for us; we were out most of the day so the stay was good for the price we paid. I would recommend the hotel if you're on a tight budget.

Stayed in July 2022

The elevator was a bit scary and small twice did not register my floor request. The only other issue was construction nearby and lack of lighting on the streets near the construction. I realize this is not the hotels fault but they should contact the city or the construction company to try to remidy the situation.

The location was great. The breakfast was great much more than I expected. Very clean and with pool.and hot tub gym usage.

Stayed in July 2022

It stated there was parking at the hotel. There is no parking. The pool is located next to the hotel at the comfort Inn.And the gym..

Staff, breakfast

Stayed in July 2022

Close to all activities,/ walking distance.

Stayed in April 2022

is old, no parking (you need to find street parking and there are very few options, pay $20 a night at the Hyatt parking or get a ticket), construction of other surrounding hotels very noisy

it was clean

Stayed in June 2022

NO POOL IN THE HOTEL. while descriptions say it has Pool it doesn’t. you have to get out of building to next door hotel, Comfort Inn to use pool and jacuzzi

location, breakfast and clean

Stayed in June 2022

listing said there was parking included. Not true.

Stayed in June 2022

the website says beach club access, I asked the front desk about it and he didn’t know what I was talking about.

the location! it is close to everything we wanted to do.

Stayed in June 2022

I didn't like loud noises very early in the morning 6:00 a.m. came from a construction just too close to the hotel and room 504

I like the accesibility to so many places to eat and to swim, i also like the swimming pool

Stayed in May 2022

We had to remind the staff to clean our room and give us new towels.

The hotel was very close to everything. That was the positive thing!

Stayed in May 2022

Construction next door wasn't great. Garage parking was available nearby for $20 a night. Would be nice to have better options. There's a $15 per room per day resort fee.

Simple hotel in good location. The family rooms with separate kitchen/living space were great. The king room was very basic. There is good space in the lobby to gather, and we appreciated the patio tables for breakfast. Staff was friendly. Very clean.

Stayed in May 2022

It doesn’t have Any Parking, be prepared to drive around d block multiple times to find a spot , noisy mornings with next doors Constrution site

even tho its not a modern Hotel , it was very clean & well kept , Staff is very nice & helpful

Stayed in May 2022

There was construction happening at the building next to us that was loud early in the morning, but that was outside of the hotel's control of course. Otherwise the stay was great.

The hotel and staff were great! Small tidy rooms and everything was super clean. Walking distance to the beach and all the major nearby stores and restaurants. Seemed like a pretty safe corner of San Juan at all hours.

Stayed in May 2022

Coffee could be made available in room. Next door breakfast a bit weird..wait at window for a to go package of food that was cold. I used lobby microwave and ate it on the patio which made it nicer. I didn't get a chance to visit beach and wish I had! Maybe next time...and please have elevator checked. It was a bit clunky. We usually used stairs except for with luggage, but elevator was outside our door and seemed a bit off.

Location, price, patio, but my husband really thought he would be able to smoke on our room balcony and was disppointed that he had to leave building. I hate smoking myself so it was ok with me!

Stayed in April 2022

The old style of the furniture

The location

Stayed in April 2022

Elevator needs a little updating. Waiting in line was a little bit long for a grab n go breakfast.

Location, walking distance to the beach and restaurants, breakfast included gives you a head start in the morning.

Stayed in April 2022

No breakfast on site

conveniently located

Stayed in April 2022

The elevator broke while we were there...

The Balcony.. we were on the 3rd floor

Stayed in April 2022