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Reviews of Canario Lagoon Hotel 3 stars

Calle 4 Clemenceau, Condado, 00907 San Juan, Puerto Rico

#68 of 84 hotels in San Juan

Guests' Choice

Review score

Based on 577 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.7

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Showing 151 – 175

  • Reviewed: 27 July 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooms are old, road is congested, had to find valet. Pool was in building next door. Wasn’t worth the money.

    Breakfast was good

    Stayed in July 2023

  • Reviewed: 27 July 2023

    3.0
    DONT WASTE MONEY
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    The pictures listed are NOT of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities. There is no parking unless you pay $25 a day for the same next door hotel. The entire east half of the hotel is next to a high-rise hotel being built, so you're awakened by construction noise, and loud music. There is no view of the ocean like advertised, you see nothing but construction and trash. The street out front is full of potholes, so watch that rental! Breakfast area is way too small, and is shared with next door hotel, and is the exact same food every day. No microwave or hair drier in the rooms..and the elevator feels like impending doom the first few times you get in it. I paid extra to not stay in a place like this. The photos are total misrepresentation.

    Fantastic staff.. very helpful and kind. Location is great, walking distance to many restaurants.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything the TV wasn't working the light in the bathroom wasn't working. Etc...

    Nothing not even breakfast was available until after the fact. Try to send us to another hotel to have breakfast when I am oxygen dependent and can't do the walking. This place was a joke.

    Stayed in July 2023

  • Reviewed: 14 July 2023

    9.0
    It was a great hotel for a little getaway
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    Great location and great amenities

    Stayed in July 2023

  • Reviewed: 3 July 2023

    2.0
    Disappointed
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Same as above

    Nothing it needs a serious remodel

    Stayed in July 2023

  • Reviewed: 29 June 2023

    3.0
    Staff amazing, but someone came to our room
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    2 hours after checking in someone got the key to our room and came in. He was suppose to get the room next door. It scared us. Elevator was strong and scary. Our door was sticky and dirty. I found fake nails under the bed. The walls are thin we couldn't sleep well. It was ok for 1 night stay, since our flight was canceled.

    The staff was very friendly, and the a/c was very cold.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    4.0
    Stay at your own risk
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Where do I begin. If you have a vehicle, there is no parking. The building next door is under construction, so be prepared to rise and shine to the wonderful sounds of that construction. There is no handicap ramp to the elevator. Our shower did not drain. The elevator is a death trap!

    The only good thing about this hotel is the close proximity to the beach.

    Stayed in June 2023

  • Reviewed: 28 June 2023

    10
    Great last minute accommodation
    • Business trip
    • Family with young children
    • Twin Room-2 Twin beds
    • Stayed 1 night
    • Submitted via mobile

    They were very accommodating, especially after our flight was canceled and had to book at the last minute. Their front desk was very inviting even with it being late at night. The hotel had breakfast, which was great after a long trip.

    Stayed in June 2023

  • Reviewed: 27 June 2023

    10
    Had a wonderful time in Puerto Rico location close to everything.
    • Leisure trip
    • People with friends
    • Twin Room-2 Twin beds
    • Stayed 4 nights
    • Submitted via mobile

    It was very clean and the staff were really friendly.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    10
    Exceptional
    • Couple
    • Queen Room
    • Stayed 12 nights
    • Submitted via mobile

    Nothing

    The staff was great location was perfect

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Too much smoking around from the guests in the rooms didn’t enjoy sitting outside because of oo must guest’s was smoking weed and cigarettes it was disgusting

    Great Front desk girls are as ok

    Stayed in June 2023

  • Reviewed: 20 June 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast area was too small and there were not a lot of tables to sit. When it's crowded, it is horrible. After a nice rest, it's terrible to have breakfast in that small place . It makes me anxious.

    It's close to everything, even pharmacies

    Stayed in June 2023

  • Reviewed: 20 June 2023

    9.0
    I would stay again by in the first or second floor.
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the elevator. I got very scared when I used it the first time. literally I was terrified.

    it’s located in a beautiful area. The room was very clean

    Stayed in June 2023

  • Reviewed: 19 June 2023

    9.0
    great value
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    construction nearby

    friendly staff, breakfast & location

    Stayed in June 2023

  • Reviewed: 19 June 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No parking space.

    It was a nice breakfast servers were great.

    Stayed in June 2023

  • Reviewed: 16 June 2023

    10
    Great old hotel
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    n/a

    Great old hotel with character in a great location. The staff were amazing, extremely nice and helpful and returned a very expensive smart phone that i had left in the room on check out by mistake - this deserves extra points as it was so kind of them. Near the beach with amazing snorkelling, fish, fan corals and turtles amazing and free!

    Stayed in June 2023

  • Reviewed: 14 June 2023

    10
    Restful
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Stayed in May 2023

  • Reviewed: 1 June 2023

    10
    Excelent 3 days
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast.

    Stayed in May 2023

  • Reviewed: 1 June 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Mosquitoes

    Breakfast was good

    Stayed in May 2023

  • Reviewed: 31 May 2023

    10
    Excellent location
    • Solo traveller
    • Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    I was extremely impressed with El Canario Lagoon Hotel. The staff was very kind and friendly.The breakfast was absolutely satisfying. The location is perfectly close to the lagoon and a short walk to the beach.

    Stayed in May 2023

  • Reviewed: 30 May 2023

    3.0
    Very disappointed considering the cost.
    • Business trip
    • Family with young children
    • Twin Room-2 Twin beds
    • Stayed 1 night
    • Submitted via mobile

    TV did not work, phone did not work, elevator was out of order, had to pay for parking.

    Breakfast was tasty..typical hotel breakfast. Location was close to the ocean.

    Stayed in May 2023

  • Reviewed: 19 May 2023

    10
    We needed a sensibly-priced, clean, friendly place to sleep, and we had precisely that.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    I had marked the space online requesting a crib, but we didn't have one the first night, and the desk couldn't provide one because that's housekeeping's responsibility. I would've put it in the notes if I had known I needed to request it there, too.

    Breakfast, location, and cleanliness were the top positive aspects of the facility. However, the staff were all very friendly and helpful.

    Stayed in May 2023

  • Reviewed: 16 May 2023

    3.0
    It was a place to sleep, we took advantage of getting out and seeing the island so not much time was spent in the trim.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Very outdated! Very hard to find, the room was outdated with a small tv, no iron, no blow dryer, the beds weren’t comfortable. Parking was scarce, you had to go into a nearby hotel for laundry and pool. the view is a construction site! Definitely not a resort for the fee being charged ☹️

    The staff and breakfast. The location was within walking distance to the ocean.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    5.0
    Overall it was good.
    • Leisure trip
    • Couple
    • Twin Room-2 Twin beds
    • Stayed 1 night
    • Submitted via mobile

    The room.

    I have stayed at the Canario once before few years back and although the price is a good value the property was much cleaner. The stay was just connecting stay and for the price it is very reasonable. However, the staff is extremely accommodating and very friendly. Again, I was disappointed with the cleanliness of the room.

    Stayed in May 2023

  • Reviewed: 14 May 2023

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It was $20 a day to park at the nearest parking lot. The hotel it's self doesn't have a pool they send you to the Hyatt to use that small pool, and you need a code that they don't know. It's an old hotel that needs to be worked on.

    The breakfast was good and the bed was comfortable. The beach was a nice distance, and there were plenty of bars and restaurants around.

    Stayed in May 2023

Showing 151 – 175

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