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  5. Reviews of Canario Lagoon Hotel

Reviews of Canario Lagoon Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Calle 4 Clemenceau, Condado, 00907 San Juan, Puerto Rico

#66 of 83 hotels in San Juan

Guests' Choice

Review Score

Based on 580 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    7.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaning staff was loud in the mornings

    Location

    Stayed in February 2024

  • Reviewed: February 16, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are very outdated. There was a musty smell. They're doing some remodeling, so that might change soon. The elevator worked, but it was kind of rickety, so we were afraid to use it. The beach is not a swimming beach. Swimming is prohibited due to strong rip currents. That's not the hotel's fault, but they shouldn't advertise being close to the beach, because most people would assume they can swim with that advertisement.

    The staff was very friendly and accommodating. The room was clean, and the bed was comfortable. It was close to nice restaurants and the ocean.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin Room-2 Twin beds
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel under renovation

    Had the use of Nextdoor facilities which we loved

    Stayed in February 2024

  • Reviewed: February 4, 2024

    7.0
    Just a place to put head down for the night, contractors started up outside at 7 am
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was really weak, place was under construction…no front desk staff on site (used hotel next door)

    Excellent value and location

    Stayed in February 2024

  • Reviewed: January 29, 2024

    6.0
    Bare minimum motel
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 3 nights

    We were not aware of all the construction on the building or the noise from nearby sites. We heard beeping all night, making it difficult to sleep. And the construction left the access to the hotel wide open for anyone to walk in without using the security code. And on the 3rd floor, we had issues with hot water being available and if anyone flushed their toilet we got blasted with cold water. The elevator was a scary experience so we took the stairs for the remainder of our stay. And although the AC was on, our room was very muggy and hot, despite having the AC set to 61 degrees. I would have appreciated being informed that we had to check in next door at another hotel before arrival; not at 8 pm when we showed up at the location.

    The beds were extremely comfortable and there were plenty of pillows. The location was right next to our event venue and close to lots of restaurants. The bathroom was clean with working toile and shower.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    7.0
    Geeat location and very clean.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is in renovation. I think a polishing of the flooring is needed. The elevator also needs work.

    The location is great. The room was very clean and comfortable.

    Stayed in January 2024

  • Reviewed: November 27, 2023

    8.0
    Very good. Service excellent. Room was cleaned every day. Home keeping was also excellent.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    Need to change the menu daily. You had the same menu every day. eggs and Sauage. maybe have a day with pancake, ham or bacon.

    complete breakfast was good. very good service.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    7.0
    Good
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioner did not work properly the room was very damp

    The pool the breakfast the location

    Stayed in October 2023

  • Reviewed: October 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water.

    Location and personnel.

    Stayed in October 2023

  • Reviewed: September 8, 2023

    6.0
    Porch/balcony and staff was great
    • Leisure trip
    • Family with young children
    • Twin Room-2 Twin beds
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator at all after I paid they told us it wasn't working which was a bummer , only great thing was the porch honestly

    Breakfast was good , elevator didn't work , and pool was shared with the hotel next door , pictures are no justice but was an ok place after all , but for the price was a big no no would I stay there again well only if it's 50$ it was not worth almost 200$ staff was great

    Stayed in September 2023

  • Reviewed: September 7, 2023

    6.0
    Thank God for the workers
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The door was so difficult to close and open we actually were scared

    Staff was excellent I can’t thank them enough! It’s the actually infrastructure of the space that’s trash. Staff is the only thing that made our experience pleasant

    Stayed in August 2023

  • Reviewed: August 24, 2023

    6.0
    Other than the room was good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    They put me in room facing a building construction, so it was impossible to sleep after 6am. Also, the bathroom flush wasn’t working properly.

    The breakfast and staff were really nice. Location was also really good.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Good enough for one night
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Due to the construction next door parking and driving around is a bit complicated, amd there’s a lot of dust around if you are on the lower floors. The elevator stopped working so we had to carry our luggage down on our way out. It is a tourist neighborhood so it was overpriced for the service provided.

    This hotel is great for an overnight stay in Contado. It is truly a no frills place, but had everything needed for one night. Staff was very helpful and nice.

    Stayed in August 2023

  • Reviewed: August 17, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was nice and very helpful and respectful.

    The mattress was old and extremely uncomfortable plus the power went off on the entire hotel for a few minutes twice that night during our stay.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    6.0
    Great, but it can be better
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely humid all the time, the floors are not well kept, and the parking is a mess. They need more staff in the valet.

    Great location, staff was really helpful and attentive. The breakfast was good

    Stayed in August 2023

  • Reviewed: August 7, 2023

    6.0
    Pleasant
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We didn't know the areas where on remodeling and the way in always was and issue.

    I like the pool and the lobby

    Stayed in August 2023

  • Reviewed: July 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I loved the room, it was more spacious than I thought it would be. Staff was good, as well as their breakfast.

    Stayed in July 2023

  • Reviewed: July 25, 2023

    7.0
    The hotel definitely needs major renovations and remodeling. The staff definitely are sweet and accommodating. I'd w
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    The hotel is very outdated. The pool access was at the sister hotel next door and laundry access was across the street at the Holiday inn express, which btw was almost $10 to wash and dry a small load and there isn’t a place to get quarters. The balcony was covered by scaffolding and construction almost every morning. The AC was leaking in the room and had to use my ice bucket to catch the water and a towel under the balcony door to keep the bugs out.

    It had a cozy feel to it, the staff were very friendly, inviting, and accommodating. The location of the property was convenient. Was able to get just enough quarters from the front desk for laundry.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms are to small

    Location

    Stayed in June 2023

  • Reviewed: July 4, 2023

    8.0
    Decent value for money
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast hall is small and packed, almost no place to hang clothes in the room, the ac was noisy, the elevator is a bit scary and old.

    Very nice staff, amazing location, reasonable pricing, clean.

    Stayed in July 2023

  • Reviewed: July 1, 2023

    7.0
    Would recommend for an overnight stay near San Juan if you want to be near entertainment and food!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    Wish there was more than one key, or a swipe system. Made it hard to separate the group and have someone without a key.

    Great location, excellent breakfast, plenty of space in the room!

    Stayed in June 2023

  • Reviewed: June 29, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights

    Same standard breakfast everyday (eggs, bread, coffee, etc.). The equipments would need some updating, the decoration also. I am also having to resolve an issue with the supposedly temporary deposit taken from my credit card the night before I checked in that hasn't been reimbursed a week later.

    The employees were very nice. Friendly Hotel in a nicely situated neighborhood with all the basics: wi-fi, A/C etc. No muss no fuss. Close to restaurants and the beach. It is a place to sleep in before going out all day.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    8.0
    fun, relaxed and comfortable
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted from a mobile device

    pool next door was fine but rarely any towels available and when asked for at the desk not provided.

    location was perfect, staff super friendly and helpful and breakfast was awesome!

    Stayed in June 2023

  • Reviewed: June 23, 2023

    8.0
    Enjoy my stay
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevator. Was a lot of noise going on.

    It was nice for the price. We were close to the beach area. The breakfast was great. Would visit again.

    Stayed in May 2023

Showing 1 - 25

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