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  5. Reviews of San Juan Marriott Resort and Stellaris Casino

Reviews of San Juan Marriott Resort and Stellaris Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1309 Ashford Avenue, Condado, PR 00907 San Juan, Puerto Rico

#25 of 79 hotels in San Juan

Guests' Choice

Review Score

Based on 535 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.7

  • Staff

    9.0

  • Value for money

    7.7

  • Free WiFi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    9.0
    Great place.
    • Leisure trip
    • Couple
    • City View Room with King Bed, Balcony, Tower
    • Stayed 3 nights
    • Submitted from a mobile device

    I loved it

    Great place really no complaints just table in room was dirty when we first got there but the cleaning ppl my fiancé and I are we got it together.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    7.0
    Overall it was a pretty awesome trip and a great vacation.
    • Leisure trip
    • Couple
    • King Cabana Lanai with Pool Access
    • Stayed 3 nights
    • Submitted from a mobile device

    I thought our room was very overpriced

    I enjoyed the location

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Ocean View Room with King Bed, Balcony, Cabana
    • Stayed 5 nights

    We had to sleep in 2 double beds even though we booked a King size with a sofa bed.

    Ocean view

    Stayed in March 2024

  • Reviewed: March 19, 2024

    9.0
    Fun and relaxing for the whole family.
    • Leisure trip
    • Group
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    There was too many people in the pool because it was a holiday so it became very very dirty. There is no space in the room to put your things, very little closet space, no place to hang bath towels. Pillows were thin.

    Food was very good, the view from our room was amazing, staff was very friendly and helpful, kids loved the water slide, drinks were delicious, beach very nice and beach staff always helpful.

    Stayed in February 2024

  • Reviewed: March 9, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 8 nights
    • Submitted from a mobile device

    Nothing

    Breakfast was very expensive.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    9.0
    We had a wonderful stay, would come back again
    • Leisure trip
    • Couple
    • Ocean View Room with King Bed, Balcony, Tower
    • Stayed 3 nights
    • Submitted from a mobile device

    Pricey, food was ok

    Hospitality, the best, very clean,

    Stayed in February 2024

  • Reviewed: February 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Ocean View Room with King Bed, Balcony, Cabana
    • Stayed 7 nights

    The ice machine on our floor was out of commission our entire stay though I informed the front desk 3 different times

    Excellent location, ok food options though no fine dining avaialable.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • City View Room with King Bed, Balcony, Tower
    • Stayed 5 nights
    • Submitted from a mobile device

    The food at the hotel wasn’t as I would have expected.

    Location, pool and service were great.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    9.0
    Very comfortable and relaxing.
    • Leisure trip
    • Couple
    • Ocean Front Room with King Bed, Balcony, Tower
    • Stayed 8 nights
    • Submitted from a mobile device

    Quite pricey, and the resort fees are very expensive.

    Great location , access to great restaurants, lots of beach and pool seating. Could always find a chair for reading, relaxing.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Perfect location, nice staff, service!
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms needs refurnish.

    Perfect location, pool, and beach connection.

    Stayed in January 2024

  • Reviewed: December 18, 2023

    8.0
    It was nice but I will probably book else where on the island next time
    • Leisure trip
    • Family with young children
    • City View Room with King Bed, Balcony, Tower
    • Stayed 4 nights
    • Submitted from a mobile device

    The hot tub was closed and the beach is not swimmable due to the current and the amount of rocks we also lost power for a few hours for some unknown reason. It was only our hotel

    I loved how clean it was and the staff is very nice

    Stayed in December 2023

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Corner Larger Ocean Front Room, Balcony, Tower
    • Stayed 7 nights
    • Submitted from a mobile device

    The only ATM that worked was the one inside the casino.

    The food was good, access to beach, breakfast and parking garage access. Laundry

    Stayed in October 2023

  • Reviewed: November 13, 2023

    8.0
    Beautiful resort, wonderful amenities, excellent customer service. Bring your own alcohol
    • Leisure trip
    • Group
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    Food was just ok, but it was a resort so not high expectations. The drinks, however, were extremely weak and watered down and very expensive. The expense I understand because it’s a resort but it was very clear the alcohol was watered down. Weak drinks was a theme along the strip outside the hotel, to be fair.

    The service and staff were excellent, they were very friendly and helpful. Resort was beautiful and very well maintained.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Wonderful 5 days away from the NY cold weather. The staff was like extended family! Already planning our trip back!
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 4 nights
    • Submitted from a mobile device

    I wish there was minimal food/beverage included with the stay. Also a game room for the kids would’ve been a delight during the rain.

    The property was so clean and the staff was amazing!

    Stayed in November 2023

  • Reviewed: September 24, 2023

    8.0
    Overall it’s a beautiful hotel
    • Leisure trip
    • Couple
    • City View Room with King Bed, Balcony, Tower
    • Stayed 3 nights
    • Submitted from a mobile device

    The casino is very small, nothing to do there beside it or the restaurant. you paid for everything nothing as a courtesy. We had to pay for parking even the laundry you paid for. The hotel is already expensive to have you paid for parking too.

    Very nice and clean. Staffs are so nice and always ready to assist. Great views over the beach!!!

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Wonderful
    • Leisure trip
    • Family with young children
    • City View Room with Two Double Beds, Balcony, Tower
    • Stayed 2 nights
    • Submitted from a mobile device

    Options

    It was ok

    Stayed in September 2023

  • Reviewed: August 24, 2023

    9.0
    We loved it.
    • Leisure trip
    • Family with young children
    • City View Room with Two Double Beds, Balcony, Tower
    • Stayed 5 nights
    • Submitted from a mobile device

    I do not like the scent in the lobby. It is strong and migrane inducing for people with chemical sensitivities. If you must do that, something organic and natural would be so much better...but less strong regardless of what is used. Also, the other side of the bed should have a little floating shelf and a plug as well. It shouldn't only be on one side.

    The staff were lovely. All of them. My daughter fell at the pool and hurt her ankle and multiple people helped and cared for her. The waitstaff and pool bartenders were lovely. Housekeeping, fantastic.

    Stayed in August 2023

  • Reviewed: August 15, 2023

    8.0
    My stay was a birthday gift for my wife. She and I loved it, with exception of what has been noted.
    • Leisure trip
    • Couple
    • City View Room with King Bed, Balcony, Tower
    • Stayed 4 nights
    • Submitted from a mobile device

    1. The breakfast buffet. I ate Oatmeal the entire 4 days. Only meat served was pork. For those who have dietary restrictions for whatever reasons, i.e., personal, religion, etc. There are other meat options that should be available to visitors; turkey, beef, kosher, halal. 2. 1 slice of cake $10, really? That is absolutely too expensive.

    The buffet breakfast was fit for a pork eating person. No substitute meat portions, no one came around after initial order of morning beverage. Refill of water had to be requested not expected. Comparing to the room rates, the breakfast should be included in the pricing. I would reserve Courtyard Marriott again.

    Stayed in August 2023

  • Reviewed: August 12, 2023

    9.0
    Okay
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Double Beds, Cabana Wing
    • Stayed 2 nights
    • Submitted from a mobile device

    Last night we encountered roaches while having dinner on the terrace of the restaurant. Pizza place opens too late. The steps outside are extremely slippery and needs nonskid strips.

    Breakfast was great but expensive. Staff was excellent. Rooms clean. Property on beach. The cafe is great but expensive.

    Stayed in July 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • City View Room with Two Double Beds, Balcony, Tower
    • Stayed 5 nights
    • Submitted from a mobile device

    Cost Limited plant based foods.

    Pool and access to beach

    Stayed in August 2023

  • Reviewed: August 4, 2023

    8.0
    Loved it should definitely give them a try will go back enjoy myself to the fullest
    • Leisure trip
    • Family with young children
    • City View Room with Two Double Beds, Balcony, Tower
    • Stayed 4 nights
    • Submitted from a mobile device

    No microwaves isn’t a way to warm your food back up and the price u pay for the food and stay you should be able to heat your leftovers back up

    Everything was there clean everyone was nice beach was feet away loved it Am definitely going back

    Stayed in August 2023

  • Reviewed: August 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Ocean View Room with Two Double Beds, Balcony, Tower
    • Stayed 5 nights
    • Submitted from a mobile device

    Driving in town and small room

    People were great and very helpful with recommending restaurants

    Stayed in July 2023

  • Reviewed: July 28, 2023

    9.0
    Great stay, friendly staff, excellent facilities. We will be back!
    • Leisure trip
    • Group
    • City View Room with Two Double Beds, Balcony, Tower
    • Stayed 4 nights

    Our room was very clean and the facilities of the hotel were great. The location was perfect for everything we wanted to do!

    Stayed in July 2023

  • Reviewed: July 24, 2023

    7.0
    After all was said and done I enjoyed myself. I was celebrating my 60th birthday
    • Leisure trip
    • Couple
    • Ocean Front Room with King Bed, Balcony, Tower
    • Stayed 3 nights
    • Submitted from a mobile device

    Being able to check in on time. It was a long day.

    I arrived a little early and asked for a early check-in and was told that the room was not ready, so I waited for the prescribed time which was 4pm. 4 pm came and the room was still not ready. I continued to wait and asked if the room was ready. The room was not ready until close to 530pm which I think was unacceptable. The front desk tod me for my inconvenience that I would be rewarded 15000 points which I'm still waiting for 😕

    Stayed in July 2023

Showing 1 - 25

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