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Reviews of Hotel Excelsior 3 stars

Rua Rodrigues Sampaio 172, Santo Antonio, 1151-282 Lisbon, Portugal

#359 of 391 hotels in Lisbon

Guests' Choice

Review score

Based on 457 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.0

  • Location

    8.7

  • Facilities

    6.6

  • Staff

    8.1

  • Value for money

    6.9

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 11 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The facilities are very dated and there was a small of sewage in the bedroom. Also the bathtub had several hairs so it seemed it wasn’t clean.

    The location is great very close to metro and bus and a nice waking distance to city center. I would say it’s a good option for a short stay.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    7.0
    Bad experience
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    One day the breafast restaurant were closed and we were not able to have breakfast.

    nothing really relevant maybe the situation

    Stayed in March 2024

  • Reviewed: 20 April 2024

    7.0
    Excelent location Hotel is old needs improvement
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The door to the bathrooms is not so hermetic, no privacy

    Location is wow!

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good Value for Money.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom. Too cramped with a slide door that didn’t fully close

    Staff was very kind and polite

    Stayed in April 2024

  • Reviewed: 23 March 2024

    7.0
    Everything was good just need to improve your breakfast
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Beds

    Can you pls improve your breakfast

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    Stayed in February 2024

  • Reviewed: 1 January 2024

    7.0
    Very good location
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 5 nights

    Cleanliness room (detailed) and very limited offer for breakfast

    Very good beds and location

    Stayed in December 2023

  • Reviewed: 10 December 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms we stayed in were clean but long overdue for a refit. Also, as we were situated at the back of the hotel, there was no natural daylight as the wall to the next building obscured this. Reality check here, if you are looking for a clean budget hotel, not the end of the world staying here.

    The location of the hotel is fine and the staff were friendly. Breakfast was also fine.

    Stayed in September 2023

  • Reviewed: 6 December 2023

    7.0
    improve drains and sewage services.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights

    Sewage smelling coming out of the Bathroom. Lock door not working properly.

    location Very good and kind staff.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    6.0
    I would take off all the stars from this hotel and give it another status - Hostel. Very bad and sad location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Never go there! You will be ill after this hotel.

    Location

    Stayed in December 2023

  • Reviewed: 6 December 2023

    7.0
    Never will recommend this hotel!!!!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Wet, dirty, old, cold numbers! Not like on the photos. No investments are made in this hotel for about 5 years. Very noisy - if you are planning to sleep - forget about it! Breakfast is disqusting, fuj. Never will recommend this hotel!!!!

    Location and personal are perfect!

    Stayed in December 2023

  • Reviewed: 29 November 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was value for money, but the bathroom we had was not good for the larger person as the sink and toilet were so close together you have no room to sit comfortably when doing your business. The shower try is raised and as stated not enough room to turn. We had a balcony view without any little table or chairs outside but others had. No mini bar but fridge, no facilities in the room for making a coffee. Breakfast wasn't that bad either but more choices could be added.

    The location was good, the buses and trains are all within a short walk. Restaurants are close, but if you venture further afield they get better.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    8.0
    Very comfy and well located hotel, super good breakfast.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    Even the room was a bit little, it completly satisfied our queries. The reception was always available for any question and services needed, as to ask for places, transport, microwave, etc...

    Stayed in November 2023

  • Reviewed: 5 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    They have no plugs for baths apparently in the whole hotel. The spare pillow was damp and I had to ask a few times for a replacement. The windows were all wet from condensation as they needed replacing. And the keys kept needing to be redone. The cleaner let me in my room too without knowing it was my room, great, helpful but not reassuring if you think about it. The doors to all cupboards not on but also not sanded so just looked unfinished. And the walls had a 2 star look about them with damp and plaster needed to be sanded back and repainted. Most of the plugs didn't charge anything and that was really slow.

    The location was great, breakfast nice and the staff were kinda helpful. Could leave bags after check out which was good. The place was very clean. WiFi worked well

    Stayed in November 2023

  • Reviewed: 2 October 2023

    6.0
    Not a bad hotel but the rate should reflect the current state of the hotel
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The property interior is very dated and tired. My room had cracked wall tiles in the bathroom, missing beading between the bathroom and bedroom which is dangerous. Strong smell of sewage and the window opened up to the emergency exit and building site next door. There, it was very noisy and dusty.

    The property is situated just off the main tree line avenue into Rossio Square. Pleasant walk. Bed was very comfortable and big. Housekeeping and restaurant staff very friendly. Breakfast was basic but ok.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The room for breakfast so small People need to queue to get breakfast if someone finish

    The staff in reception was so handsome and kind Friendly and cool

    Stayed in August 2023

  • Reviewed: 10 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities need investment.

    Location is great, close to the park and subway station. Easy access to Baixa Pombalina, Chiado walking down the beautiful boulevard av Liberdade.

    Stayed in July 2023

  • Reviewed: 3 September 2023

    8.0
    Good value for money. Very clean and the staff were very friendly and helpful.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing, all good.

    Overall I was very happy with this hotel. It was value for money and the staff were friendly and helpful.

    Stayed in September 2023

  • Reviewed: 18 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    It’s nothing like the pictures. They don’t provide a drinking water, they sell it to you!!. When ever you eating your breakfast the staff are hurrying you by staying around you to take your dish to get up quickly and feel not comfortable. Although it’s decent breakfast.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    8.0
    good experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    toilet smell

    good breakfest

    Stayed in July 2023

  • Reviewed: 1 August 2023

    7.0
    I’ll stay again , thanks
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Internet connection at the room

    The location

    Stayed in July 2023

  • Reviewed: 11 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Very good location. Nice people

    Stayed in July 2023

  • Reviewed: 3 July 2023

    8.0
    Nice with easy access to interesting sites in Lisboa!
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 6 nights
    • Submitted via mobile

    A little bit noisy.

    Easy access to public transportation and taxis. Walking down to historic sites was nice with shaded sidewalks. Great breakfast included. Staff was very friendly!

    Stayed in June 2023

  • Reviewed: 2 July 2023

    8.0
    Awesome stay over
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Nothing

    Very Central and easy to find. The staff were very friendly and helpful and spoke English too. Amenities were up to standard and led to a very comfortable stay at the hotel. Breakfast was a nice decent but me being a coffee snob didn't enjoy the coffee at all.

    Stayed in July 2023

Showing 1 – 25

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