opening of windows badly managed

Stayed in April 2024

Could have done with a line in the bathroom to hang wet bathers. Long Life milk in fridge on arrival for first cup of tea/coffee.

Right opposite Haji Lane, great location for the concert at the stadium, one stop away on the MRT. Pool and gym were great, Club 5 amazing service and cocktails.

Stayed in April 2024

All good

The free upgrade after a long flight was very welcome! Super staff and great pool/spa ameneities. Good location for MRT and very good if you like Turkish food!

Stayed in April 2024

Almost nothing was hot it was warm.

Stayed in April 2024

price is a little bit expensive

Room was very nice clean and comfort. Breakfast was very good with verity of food options. The stuff are very welcoming and helped us a lot.

Stayed in April 2024

It’s not hotel’s fault but there’s always a smell of dampness in hotel entrance area… and it looks a bit dated… Only the last day of our stay the cleaning the room wasn’t properly done (rubbish not collected and used glasses still untouched) but otherwise it was always cleaned/tidied well everyday. Again it’s not hotel’s fault, but I would recommend using an empty lift if possible not sharing with other guests. It’s because one time someone else got in our lift his key card didn’t work but stayed on and said he was going back to the ground level but I noticed the same person followed us on our floor. He quickly went back to the lift and when he noticed I looked back. He might have just been curious but I didn’t feel comfortable.

We stayed for 8 nights in this hotel and we chose for the premium club floor which is on 7th floor (top floor). Glad we did because 1) we could check in at club floor reception by the club lounge (very quiet!), 2) the room comes with a nice size balcony (further than #750, otherwise the building in front prevents the view!), 3) very nice bathroom with a tub, 4) free 2 items free laundry everyday! (It was really handy as you come back sweat every time you go out) on top of the access for club lounge which provides snacks in the afternoon and light meals with alcoholic drinks in the evening (6-8pm) and breakfast buffet at the restaurant on the ground level. Bed is very comfortable and having a separate shower from the tub is also nice! Haji lane and other interesting area is just across from the hotel by footbridge and the bus stop is right outside the hotel so it’s very convenient to going into town or marina area. We only used taxi from and back to the airport which also doesn’t cost too much (between 25-30 SGD). Staff are all nice, friendly and helpful at all times. I enjoyed the buffet breakfast but nothing spectacular though. However I found the Chinese congee was good! Otherwise you find almost everything you find in an ordinary hotel breakfast; cereals, fruit, bread, pancakes, eggs, etc… The pool was nice but I found that there could be more loungers as it gets busy pretty quickly. We didn’t use it but I was very impressed that we were even offered to use the shower facilities when we come back after the last minute sightseeing after check out! We just asked to store our luggage for a few hours after checkout but it would have been very helpful if our flight was late evening and you could refresh yourself before going to the airport! Overall very good experience and definitely recommend this hotel for a great location to explore Singapore!!

Stayed in April 2024

The location

Stayed in January 2024

The fact the hot breakfasts were cold

Hot breakfast was cold twice

Stayed in April 2024

Price/value (room and Singapore in general) At 200 US$ a night, without breakfast (and being on the cheaper end of accommodation in Singapore), there’s just no value or incentive to visit other than for work. After cleaning the room, the content of the emptied garbage bin was just forgotten in the bathroom. Not a major issue, just throw the whole contents again in the garbage bin, just not really acceptable at this price range.

Decent size room for Singapore. Strategic location close to Suntec. Good restaurants (Turkish/Mediterranean) across the street.

Stayed in April 2024

Noise, chairs scraping across floors in the morning at breakfasts, was at level 2 and the noise seemed to come from level 3. hotel food tasteless & pretty average, hotel pool needs more thorough cleaning & service from chairs at poolside would be good and no doubt good revenue because people would probably spend more. Staff around pool just on phones, glasses & crockery not cleared around pool

Location, staff, facilities

Stayed in April 2024

The entire hotel is not wheelchair friendly making it very very troublesome for baby stroller etc. None of the 3 caroarks have proper ramp from carpark to hotel.

Nice clean room.

Stayed in April 2024

Great location. Clean. Good breakfast.

Stayed in March 2024

First of all we appreciated the location that was just perfect! Literally next to beautiful Kampong Glam and Haji Lane and all the highlights of Singapore were within 15 minutes by taxi. Breakfast was amazing and also loved the pool area and the gym. All for reasonable price considering you´re in Singapore. We would stay here again.

Stayed in March 2024

During check-in, the staff was not very welcoming. Understand that it was during peak season but atleast uphold the customer service and avoid talking rudely or condescending-ly to customers

Overall amenities were nice and clean! The location is perfect to shops and restaurants

Stayed in March 2024

The hotel is very large and there is often a cleaning cart in the corridor. The towels in the pool area are a bit worn. But overall, the hotel is excellent.

The location is excellent, the pool is beautiful, the bed in the room is huge and the room itself is a very comfortable size for two people.

Stayed in April 2024

The staff name Munn, So rude handling the key me wasnt properly and I needed to catch it, and when I complained she only said "SURE", rude service ever and I never have this experience in my life

Stayed in April 2024

The hotel is in need of a little TLC. The rooms are looking tired and the pool needs attention

It’s a fabulous location. Facilities are clean and tidy and staff are lovely.

Stayed in March 2024

They accepted my booking however when I arrived, they informed me that rooms have been overbooked due to an event. I was transferred to a different hotel. At no extra cost but a slight inconvenience. I had preferred to remain at Parkroyal rather than move Marina Square.

Room at Marina Sq was spacious and complete with amenities.

Stayed in March 2024

The hotel did not have a ramp available which made it difficult to move our strollers up and down the lobby area.

The staff were exceptionally helpful. Thank you Sini and Vicky for helping us with our strollers/luggage and helping navigate us around the city. The rooms were perfect - neat and clean. The hotel is well located near Haji Lane/Arab street which would be ideal for Muslim guests. It is also a short walk to the MRT line.

Stayed in April 2024

perhaps after the road works , the place is more accessable

love the location as it is near Kampong Glam. I had a function around the area which is wiyhin walking distance. Kampung Glam is extra busy the nite I was there

Stayed in March 2024

Insufficient lighting in the room, I like it bright

Location was excellent didn't eat breakfast

Stayed in March 2024

Breakfast was not so good as I expected. Personal quite ok, but not especially friendly. They couldn't give us 2 separate beds as requested (an option for that was available on Booking.com).

The hotel niveau in general is quite good.

Stayed in March 2024

Appreciated cold, drinking water at reception but this had often run-out. Views from rooms at the back of the hotel (like ours) were not great.

Concierge staff very friiendly and helpful. Check in staff more business-like but still very good. Room very comfortable. Cleaning service excellent. Facilities and services excellent, especially pool, baggage storage and especially, especially option to use facilities to freshen up before departure (even after checkout). Location fantastic with Arab Street just across the road and MRT hub ten minutes walk away.

Stayed in March 2024

No room service after 10

Great pool, location

Stayed in March 2024