75 W Thousand Oaks Boulevard, Thousand Oaks, CA 91360, United States
#5 of 11 hotels in Thousand Oaks
Guests' ChoiceBased on 346 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.4
Facilities
8.2
Staff
8.7
Value for money
7.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Susan
United StatesI hated the virtual assistant. She did not understand many of my questions and was unable to link my stay with my rewards which I had to use the associate at the front desk to help me with this. Get rid of the virtual assistant.
Except as noted below, the hotel me my expectations.
Stayed in March 2024
Reviewed: 12 April 2024
Rebecca
United StatesBreakfast was good, several options , liked the location! The ambiance of the whole facility was nice. Appreciated having the restaurant right there, good food! Room was smallish but adequate, had everything we needed, comfortable bed! Also we drive a plugin hybrid and were able to charge it , but you need more charging stations!!
Stayed in April 2024
Reviewed: 11 April 2024
Robert
United StatesClean comfortable room, friendly staff, very good stay.
Stayed in March 2024
Reviewed: 26 March 2024
Maiya
United StatesPillows could have had better options, they were all the same. I like when they have both soft and firm options and I prefer feather option. the breakfast options were not very good. A banana and oatmeal is what I had but free is free.
the room was clean and bed was comfortable. The maids should get a raise here because it did make me feel like I would stay here again. The courtyard area seemed pretty cute. Had a little golf putting area overall pleasant day
Stayed in March 2024
Reviewed: 2 March 2024
Peter
CanadaCost of vending/sale items is ridiculous
Comfortable bed. Good size room. Well equipped. Decent breakfast. Easy access to highway. What really made the difference was friendly and kind staff
Stayed in February 2024
Reviewed: 27 February 2024
Gregory
United StatesBed was much harder than I like, but that’s just personal preference
Located conveniently off Highway 101. Clean, restaurant on site
Stayed in February 2024
Reviewed: 5 February 2024
April
United StatesHouse keeping never came. We needed clean sheets and towels
Stayed in February 2024
Reviewed: 16 January 2024
Mamasteph
United Stateselevator was very small and seemed like a delivery or back of house elevator - barely room for 2 people and luggage. Parking was fine but didnt' seem like it was just for hotel
Good location, next to mall and freeway. room was quiet, beds comfortable, staff friendly
Stayed in October 2023
Reviewed: 9 January 2024
Cristy
United StatesBeds are terrible
Walking distance to Tramtula Hill Brewery
Stayed in December 2023
Reviewed: 18 December 2023
Martin
United StatesLocation was perfect for what I was in town for, 3 or 4 miles from the Thousand Oaks Civic Center. Having breakfast included in the price is always a good thing and a good deal as well.
Stayed in December 2023
Reviewed: 14 December 2023
Marianne
United StatesThe hot tub had a plastic cover floating in it and could not be used. The lovely library room with the bar in it had nothing going on.... the bar was not functioning and the fireplace was not on so it was not very inviting. We found the "virtual" front desk in the lobby very off-putting
Stayed in December 2023
Reviewed: 11 December 2023
Nancy
United StatesNo complaints.
Breakfast was good.
Stayed in December 2023
Reviewed: 12 October 2023
Matthew
United Kingdomall ok...
very good & plenty.
Stayed in September 2023
Reviewed: 27 September 2023
Valerie
BelgiumThe room was outdated and not very clean. The restaurant on the premises is loud but the food is ok. Breakfast was dissappointing.
A convenient stop during our roadtrip.
Stayed in September 2023
Reviewed: 25 September 2023
Jamie
United StatesThe restaurant food was not very good but we knew you had no control over that.
The selection was good.
Stayed in September 2023
Reviewed: 19 September 2023
Andrew
United KingdomNothing
Clean and convenient.
Stayed in September 2023
Reviewed: 18 September 2023
Angela
United KingdomN/A
Very clean and comfortable, great breakfast.
Stayed in September 2023
Reviewed: 6 September 2023
Paul
United StatesBreakfast 2 days before, 2 hours before ending was hot and fresh. Pancakes were larger and more cooked. muffins were fresh. Bed was not nearly as comfortable is the same size bed down the hall as 2 days before.
Breakfast was horrible. Usually it is great. Hot food was old and should have been replaced. Breakfast was 1 hour and 15 minutes away from ending. The sausage was almost empty and cold. The premade omelettes were cold and rubbery. The muffins were stale. and the pancakes were small and undercooked. Location is great.
Stayed in September 2023
Reviewed: 5 September 2023
Paul
United StatesBreakfast on holiday Monday was horrible. Friday before was great.
Location.
Stayed in September 2023
Reviewed: 8 August 2023
Andrzej
PolandBreakfast served on disposable dishes and with plastic cutlery, cousing tons of wastes.
Spacious room. Very good breakfast.
Stayed in August 2023
Reviewed: 28 July 2023
Markus
SwitzerlandThe flowers alongside the building, the atrium
Stayed in July 2023
Reviewed: 21 July 2023
Shana
GermanyThe check in process with the online check in agent was awful! It took 5x as long as it should have - they asked tons of unnecessary questions (obviously to build their database as a third party company). They did not know anything about the hotel -
Stayed in July 2023
Reviewed: 18 July 2023
Castaneda
United StatesCheck out at 11am Check in at 3 pm
1.That it was close to my venue 2. The restaurant on the property 3. Breakfast, parking, cleanliness 4. Staff very friendly
Stayed in July 2023
Reviewed: 3 July 2023
Christina
United StatesThe breakfast food was horrible. The staff was great but the value of the food was yucky. I should of just brought my own frozen food.
Spa and pool were pleasant.
Stayed in June 2023
Hayward, USA
Mantova, Italy
Agia Paraskevi, Greece
Estepona, Spain
Amphawa, Thailand
Kurovo, Russia
Vittoria, Italy
Málaga, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content