7501 East Ben White Boulevard, Austin, TX 78741, United States
#171 of 209 hotels in Austin
Guests' ChoiceBased on 948 hotel reviews
6.8Cleanliness
7.3
Comfort
7.3
Location
8.1
Facilities
6.8
Staff
7.9
Value for money
7.1
Free WiFi
6.6
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End of dialog contentReviewed: 9 May 2024
Crata
United StatesVarious areas were messy, unattractive, and at times rest was disturbed due to drilling. However, very understandable because of remodeling!
Cleanliness of the rooms and the breakfast was excellent!
Stayed in May 2024
Reviewed: 30 April 2024
Lauren
AustraliaIt would be great to have real water and wine glasses in the room. Also real plates and cutlery at breakfast.
Easy check in. Clean and comfortable room. Breakfast waffles were great. All the staff were nice and helpful. Close to the airport.
Stayed in April 2024
Reviewed: 28 April 2024
John
United StatesNo lamp in very dark room.. (119).. No water pressure at all, slightly passed a fast drip. No phone in room to call desk. No Chanel guide in room.
Jeremy I may be a thing with Jeremiah (night time young Hispanic male) was so awesome and helpful.. example: apparently no ESPN in rooms, so Desk guy rolled out a TV so I could watch a game on ESPN … above and beyond the necessity..
Stayed in April 2024
Reviewed: 12 April 2024
Michael
United StatesWe arrived late ... server was down ... and we didn't get into our room until after midnight. The room was large but unfortunately smelled of cigarette smoke.
We arrived late ... server was down ... and because we didn't get into our room until after midnight, we were not charged for the night. Very nice of the GM to do that. He also let us stay later and not have to check our by 11AM.
Stayed in April 2024
Reviewed: 8 April 2024
Shaun-michael
United StatesThe hotel was under renovation.
It was not too bad even though the property was under renovation. My room was nicely renovated.
Stayed in April 2024
Reviewed: 8 April 2024
Alison
United KingdomI chose the property because there was a free airport shuttle fro Austin airport. I tried to book this through booking.com but I got no reply. I spent over £20 on telephone calls from England leaving messages on the hotel’s answerphone but I never got a reply. We made our own way to the hotel and the young man was very apologetic. He was very helpful and arranged a shuttle for our son to be picked up later that evening. It would have been very much less stressful if the hotel had replied to my many messages earlier in the week.
It was near Austin airport
Stayed in April 2024
Reviewed: 27 March 2024
Chaker
United Arab EmiratesThere is no phone in the room The prperty under renovation There are no shops for walking distance Power breakfast, coffee machine wasn't working
The property is under renovation.
Stayed in March 2024
Reviewed: 25 March 2024
Linda
United StatesNot clean
Not enough towels blankets in room several sheets and comforter , floors has stains so we asked for more... Didn't get but a few.....
Stayed in March 2024
Reviewed: 19 March 2024
Candie
United StatesThe property I guess just did renovations and the place doesn’t look complete. Paint on carpets just didn’t look complete
It was very close to the venue and attractions we where invited to
Stayed in March 2024
Reviewed: 15 March 2024
Michael
United StatesThe parking lot seems a bit neglected. The lobby is just so- so. And the floors in the elevator are broken with lose concrete. Very very Rough and not well maintain. Needs repairs. My room has something splattered on the walls (who knows?) as did my bathroom. My window was stained and in need of replacement.
The location is good, close to the airport. The staff is friendly and helpful- went out of their way to help with transportation. My bed was comfortable. The bathroom was clean and the shower was good.
Stayed in March 2024
Reviewed: 14 March 2024
Anita
United StatesThe "free shuttle" had limits (didn't include early morning transportation). Smell in the hallways was rather unpleasant, but the room itself was fine. Not worth the high price we paid, however.
We appreciated the complimentary ride from the airport. It was nice to have a few restaurants within walking distance.
Stayed in March 2024
Reviewed: 12 February 2024
Grazyna
United StatesShuttle service through Lyft was efficient and quick
No breakfast available on this particular day. :(
Stayed in January 2024
Reviewed: 5 January 2024
Jeremy
United StatesBreakfast was basic without variation from day to day. Lots of renovation going on, and so a little awkward.
Close to the airport and 15 minutes drive to downtown.
Stayed in January 2024
Reviewed: 20 December 2023
James
United StatesBathroom did not have safety grab bars in tub/shower enclosure.
Location
Stayed in December 2023
Reviewed: 19 December 2023
Curtis
United StatesThere was some construction but it did not interfere with our stay.
The room was clean and the breakfast was good.
Stayed in November 2023
Reviewed: 17 December 2023
Bronson
United StatesHeavy traffic area, no pool or hot tub when I wanted to relax
It was a nice sized room, close to the airport, close to McKinney Falls, shuttle service was Uber
Stayed in December 2023
Reviewed: 27 November 2023
Jane
United StatesClose to Airports and restaurants. Parking fee reasonable and large parking area Nice breakfast
Stayed in November 2023
Reviewed: 26 November 2023
Andrea
United StatesA bit sketchy feels
Quiet
Stayed in November 2023
Reviewed: 24 November 2023
Jeremy
United StatesThe limited breakfast items
The location wasn't to far of a commute to downtown.
Stayed in October 2023
Reviewed: 22 November 2023
Terri
United Statesmaintenance trying to get into the room before I was up
very close to the apartment. I was helping my son move into
Stayed in November 2023
Reviewed: 18 November 2023
Katie
Sri LankaNice hotel, cute and comfortable! The staff were very professional and accommodating. I chose this hotel for its proximity to the airport, the shuttle was down so the front desk called me an uber in the morning!
Stayed in November 2023
Reviewed: 30 October 2023
Mary
United StatesRestroom in lobby was out of order
Good location and our room was in a quiet area as we requested.
Stayed in October 2023
Reviewed: 26 October 2023
Pacheco
United StatesThe front desk representatives were very kind and resourceful. Great job!
Stayed in October 2023
Reviewed: 23 October 2023
Sarah
United StatesRemodeling in lobby area
Staff was exceptional. Room was very nice
Stayed in October 2023
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