4345 Genesee Street, Buffalo, NY 14225, United States
#30 of 36 hotels in Buffalo
Guests' ChoiceBased on 483 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
8.5
Facilities
7.6
Staff
8.2
Value for money
7.6
Free WiFi
6.4
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End of dialog contentReviewed: 22 April 2024
Shannon
United StatesThe room could have been cleaner, our ice bucket still had water in it and after asking for a new one we never received a new one. The hotel lost power within 15 mins of arriving and shortly turned on, that was a first for us! The refrigerator wasn’t cold so we couldn’t safely store our refrigerated items
We enjoyed the breakfast and pool
Stayed in April 2024
Reviewed: 22 April 2024
Sara
CanadaThere were no food options outside of the continental breakfast. The sign did say that a restaurant was coming soon though.
The junior king suite was a good size, clean and the bed was comfortable. The front desk staff were friendly and approachable even while under stress (the power was out during check in).
Stayed in April 2024
Reviewed: 17 March 2024
Stephen
United StatesHeating unit very noisy - kept us awake. Couldn’t get the right temperature.
Location was great
Stayed in March 2024
Reviewed: 1 March 2024
Stephanie
United StatesThe rooms are very outdated, the heater worked but the outer panel was literally falling off the unit. The shampoo/conditioner offered is nice but its not enough for 2 ppl. The room wasnt the cleanest ive ever seen but wasnt horrible either. Ive traveled a lot and wont be back for these reasons.
The lobby and halls were very clean. Its easy to get to especially if going to the airport. Staff was awesome!
Stayed in February 2024
Reviewed: 21 February 2024
Kathryn
United StatesThe bed wasn’t very comfortable and the bathroom could have been a little cleaner. There’s a sign to say the room is hospital clean, but there is dirt and mold in the corners of the bathroom
Stayed in February 2024
Reviewed: 10 February 2024
Donald
CanadaLocation. Newer refurbished rooms great.
Stayed in February 2024
Reviewed: 2 February 2024
Christine
United StatesThey where a lil lazy
The stafff was nice
Stayed in January 2024
Reviewed: 1 February 2024
Gregory
United StatesNo ice machine on my floor.
The location was perfect for me. The room was comfortable and quiet. Breakfast was adequate.
Stayed in January 2024
Reviewed: 10 January 2024
Christine
United StatesDidn’t like the fact for 3 days me telling them to clean my room and them not doing it until I think I seen and talked to manger
It was clean friendly staff
Stayed in January 2024
Reviewed: 4 December 2023
Emalie
United StatesOther than being woken up by housekeeping early in the morning, this was a nice stay. There wasn’t a “do not disturb” sign in our room but were told by the front desk that housekeeping was “on demand” so we would have to request linens and such to be cleaned. Other than that, I recommend this stay.
Great location for the price
Stayed in December 2023
Reviewed: 24 November 2023
Chik
United StatesFriendly staff
Stayed in November 2023
Reviewed: 3 November 2023
Skander
CanadaWay too expensive. I stayed at the same hotel three weeks apart and the price was drastically increased on my second stay.
Location location location!
Stayed in September 2023
Reviewed: 18 October 2023
Michael
United StatesThe shower was weak and no ventilation in the shower area.
Location to airport
Stayed in October 2023
Reviewed: 16 October 2023
Karen
United StatesCoffee pot was missing the basket so unable to make coffee. .. disappointed that wi fi has to be paid for
Breakfast was good
Stayed in October 2023
Reviewed: 15 October 2023
Justinemarie
United KingdomPaper plates and plastic cutkery
Good location
Stayed in October 2023
Reviewed: 10 October 2023
Sean
United KingdomThe use of single-use cutlery was very disappointing. Surely it can't be that difficult to use proper plates and cutlery and utilize a dishwasher to wash and reuse them. It would also provide a much a more pleasant dining experience for customers.
The hotel shuttle picked us up promptly from the airport and the check in process went smoothly. The room was spacious, clean and the bed and pillows were very comfortable. The breakfast was better than we expected but was let down by the use of single-use disposal cutlery, cups and plates. This gives the hotel an unnessarily downbeat image and is unsutainable enviromentally.
Stayed in September 2023
Reviewed: 3 October 2023
Brittany
CanadaThe pillows were tiny Toilet paper rough No body wash More fruit at breakfast
Great value, Price, parking, clean, polite staff, good clean tables and decor at breakfast and good selection of bread. We really liked the alarm clocks (3 sided) and the TV quality and sized room!
Stayed in October 2023
Reviewed: 22 September 2023
Holloway
United StatesThe bathroom was small and not very user friendly.
The salt water pool AND the hours. My son was able to meet new friends and swim till they were wiped out. And he is only 9 lol
Stayed in August 2023
Reviewed: 20 September 2023
Yvette
United StatesHallways mondaine with spill or whatever kind of spots. The hallways are not inviting. Stayed in a jr suite nothing suite about it. Bed clean and comfortable
First the young lady that checked me in was great, Briana The things I would expect at a hotel with a lower. I was given a higher rate and the facility wasn't on the same level.
Stayed in September 2023
Reviewed: 12 September 2023
Adria
CanadaStaff are nice and accomodating
Stayed in August 2023
Reviewed: 16 August 2023
Linda
United StatesDid not like the eggs and turkey sausage
I liked the waffles and pastries and bacon.
Stayed in August 2023
Reviewed: 15 August 2023
Jennifer
United StatesThey don’t have a restaurant
Close conveniently close to the airport.
Stayed in August 2023
Reviewed: 7 August 2023
Muhammad
GermanyBreakfast staff was a bit harsh with guests
Well maintained, decent breakfast, easy access
Stayed in July 2023
Reviewed: 6 August 2023
Eric
United StatesThe Bathrooms were small.
Staff was very friendly . Rooms were very clean.
Stayed in August 2023
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