I didn't like the fact that the hotel did not provide free parking. I understand the costs from a business aspect, however, I didn't like the $55 per night valet parking costs. They need more valet than the 3-4 people getting and returning vehicles to the parking lot. We were there for my sister's graduation. When my family and I walked out of the hotel and saw my sister's car in front (she didn't request the valet to retrieve it), we were wondering WHY her car was there. When the valet was asked he gave us an, "oh what happened was there was a little mixup". A little mixup? It should not have been a mixup when we were paying $55 per night for that parking and entrusting the valet to have a proper system so cars/keys wouldn't get mixed up. Free parking... Make it happen. Embassy Suites..

I loved the overall look in the inside of the hotel. It was very nice. The rooms were clean and neat and stocked with the normal essentials that hotels leave in the rooms. A lot of the staff was friendly and professional. Check-in and check-out was easy.

Stayed in May 2024

Property was well kept.

Location

Stayed in May 2024

One of the staff members outside argued with me About not paying 55.00 to park . And clearly on the booking summary after I checked in that it was paid !

I had no problems with my room . Everything was clean

Stayed in April 2024

The small bathroom;light fixture not working;bathroom sink drain broke; old fashion looking

The location

Stayed in March 2024

The location.

Stayed in April 2024

Cons: - Early weekday breakfast end time (9am) may not suit vacationers but convenient weekend end time (10:30am). - Noise from breakfast traffic in the morning if using the sofa bed, especially on lower floors with fully open hallways. -Breakfast tends to run out if you’re later than 8ish and it can take a while to get more. Same for plates, silverware etc.

Pros: - Prime location directly across from Centennial Park, providing easy access to attractions like the aquarium, Coca Cola World, and children’s museum. - Abundance of dining options nearby and direct access to a Starbucks. - Breakfast with made-to-order omelets and a variety of hot and cold options. - Evening happy hour offering 2 drinks (wine, beer, and liquor). - Responsive customer service, quickly addressing missing towel issue. - Clean sheets, sofa bed, shower curtain, and towels.

Stayed in April 2024

Booked a room with a King Bed way in advance, but they moved me to a room with 2 Double Beds upon check-in! This was unacceptable!!

Stayed in April 2024

For the $300+ per night I felt it could have been a little more upgraded.

It is walking distance to everything you could need. It was clean and the breakfast was great!

Stayed in March 2024

Walking distance to everything.

Stayed in February 2024

On-site Parking was $55/night with lot across street same for $20/night. Expected discount as Hilton Honors member. The Happy hour snacks were really poor (bagged chips and jarred salsa, Chex mix). Breakfast was not up to standards either. One hour left in breakfast, were out of fruit, baked goods and plates/silverware. They didn't have enough food for amount of people. We were told the Happy hour and Breakfast were supplied by on-site Ruth Chris restaurant so our expectations were high. Hmm, very disappointing and not near to Ruth Chris's standards.

Great location with friendly, helpful Staff. We were upgraded (Hilton Honors) to park view room which was really nice.

Stayed in March 2024

Room could have been cleaned better.

Great area. Great views.

Stayed in March 2024

Parking and cost of parking

The staff, the room, and the breakfast

Stayed in March 2024

Beds and pillows were bad. Not much food or drink options outside of restaurant hours . Parking was over $100 for two cars.

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Stayed in March 2024

Bathrooms could use more lighting

Location was great and staff was awesome.

Stayed in March 2024

Too cold on the lobby.

Great breakfast. Room very nice.

Stayed in January 2024

Breakfast was extremely busy and finished too early (which causes it to be busy)

Location, rooms

Stayed in February 2024

At least 2 people need to work the omelet station. The worker was doing his best to keep up, but the line was never ending and too much for one person.

Location, amenities and staff.

Stayed in February 2024

The rooms could have used a little extra attention when cleaning.

The property was a very convenient location! Staff was very friendly. I like the property had a lot of common areas if you didn’t want to be in your room. Great food options onsite.

Stayed in February 2024

The breakfast. Unfortunately the pancakes that they warmed up had mold on them. I’m glad I noticed it before I ate it. Seeing that ruined the rest of the breakfast for me so I never went back after the first visit. I didn’t like that even though what I requested was not fulfilled upon check in, however after complaining about the floor being excessively wet and soaking my socks, I was able to speak with management via a text service feature that they have and they moved me and my daughter the next day…was too tired after the drive to move that night.

Desk staff was friendly. Rooms clean. View. Location was great. Willingness to resolve the concerns I had while staying there.

Stayed in February 2024

Housekeeping woke us up EACH day of our stay. When traveling, we want to rest as much as possible..if I don't get up for breakfast, I shouldn't be woken up by staff. Check out is at 12. They shouldn't be knocking at 8am.

Location was perfect. Walking distance to everything we needed. Staff was friendly and wait times were minimal.

Stayed in February 2024

Breakfast was okay, staff were amazing! And two free cocktails each night from the lovely bartenders at the hotel bar

Stayed in February 2024

No balcony or option to open the window.

The lady at the front desk was so very sweet. The rooms were REALLY comfortable. Although we didn’t get to enjoy them on this trip, the complementary drinks & apps plus breakfast was a big bonus.

Stayed in February 2024

Always need more linens; they should provide more than 1 blanket per bed.

Conveniently located to downtown attractions. Easy to walk to any tourist spot.

Stayed in January 2024

The hot water in the shower didn't work until the front desk told me a trick to get it working.

Great location, 5 minute walk to State Farm Arena and directly across from Chick-fil-A. The staff was helpful and the breakfast was hot and fresh. I loved being able to pick the room (837) I wanted. It was directly across from the park. The picture I attached was taken from the room.

Stayed in January 2024