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  5. Reviews of Embassy Suites by Hilton Omaha Downtown Old Market

Reviews of Embassy Suites by Hilton Omaha Downtown Old Market 4 stars

555 South 10th Street, Omaha, NE 68102, United States

#22 of 82 hotels in Omaha

Guests' Choice

Review score

Based on 388 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    7.6

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Showing 1 – 25

  • Reviewed: 4 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They ran out of items quickly at breakfast like food items, cups, silverware, and it was heard to find a spot to sit with so many ppl.

    Complimentary drink tickets, pool and breakfast included!

    Stayed in March 2024

  • Reviewed: 30 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Wish there was a hot tub

    Breakfast was amazing

    Stayed in March 2024

  • Reviewed: 28 March 2024

    9.0
    I would highly recommend staying here.
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom’s could be updated they are looking a little worn out. The lavatory faucet needs to be replaced it was not working correctly.

    The breakfast was really good. The bar area is really nice. The beds are comfortable. The water pressure in the shower was amazing.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    It was a great visit.
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking, wasn't difficult, just a little inconvenient.

    Location, afternoon snacks, breakfast and large comfortable rooms.

    Stayed in March 2024

  • Reviewed: 17 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was basic. Thought a place like this would have better food than dried out french toast, powered eggs, terrible selection of cereal

    Everything but breakfast and when I ordered a chicken harvest salad I had everything but the chicken for room service.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Brief.
    • Leisure trip
    • Family with young children
    • Two Room Suite with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Self parking was NOT included and not articulated that there was an additional Charge.

    The front desk on checkout was great.

    Stayed in January 2024

  • Reviewed: 16 February 2024

    8.0
    Have stayed several times prior, would stay again
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Making sure tub drains are open for water to drain

    Stayed in February 2024

  • Reviewed: 11 February 2024

    9.0
    Overall great stay 9 out of 10 would recommend
    • Leisure trip
    • Group
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night

    The water pressure was very low in the room.

    The food was great and fresh

    Stayed in February 2024

  • Reviewed: 13 December 2023

    8.0
    Great location with good amenities.
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night

    Wasn't too impressed with the dinner options (no kids options). I called the front desk and got an automated recording that asked what I needed. I asked for extra pillows for the pullout and they never delivered them. Called again, same automation, asked once more and still never received the pillows. Would be nice to be able to speak to a human to ensure they received my "orders". Also, the hotel has parking and yet we still had to pay an additional $23 just to park there or $29 for valet service. Seemed a bit steep.

    Loved having the happy hour with two free drinks and snacks. The breakfast was great as well. Loved that the pool stayed open until 11 and that it opened early as well. It was nice having valet parking.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noisy

    Clean and close to great restaurants.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    Very good time, lovely place
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    There was a chair in my room, there was a staple or nail sticking out so my daughter got a cut on her hand and I got a cut on my finger but I moved it to the side and let someone know. But they didn't seem to want to help or care. That was my only downside to the visit

    I loved the breakfast and evening snack service, however I wasn't told when or where it would be held

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The price for parking was too high. Next time, I will pay for cheaper parking in the area.

    Location and all the plants in the common area.

    Stayed in November 2023

  • Reviewed: 8 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Hearing Access
    • Stayed 1 night

    nothing. all good.

    Location was tops. Breakfast was very good. After being out west in the mountains it was refreshing to be in some big, anonymous hotel.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Other than I said above, everything was fine.

    Front desk lady was so rude, just when I was checking out.

    Stayed in July 2023

  • Reviewed: 29 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Hearing Access
    • Stayed 1 night

    We got in late so I wanted to sleep in late. A text from you woke me up in the morning, and then I didn't get down to breakfast since you stopped serving at 9.

    My husband enjoyed it

    Stayed in September 2023

  • Reviewed: 21 September 2023

    8.0
    The accommodations were very nice. My frustration was with Booking.com who I booked this hotel with. They ended up askin
    • People with friends
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Our suite had a door that entered the bedroom area that squeaked every time we used the door very annoying during the night when people are trying to sleep

    Beautiful hotel great staff

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Close to the Old Msrket.

    Stayed in September 2023

  • Reviewed: 26 August 2023

    9.0
    Great place to stay, surpassed expectations, great location
    • Leisure trip
    • Solo traveller
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Uncovered, unsecured parking lot

    Great proximity to Old Market area, lobby bar stayed open late, room was great.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    7.0
    Very short .
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access/Non-Smoking
    • Stayed 1 night

    To be cleaner. The room did not feel clean especially the tile floor. The corners had a build up of dirt in the corners . The entrance needed vacuuming more than once. Bad first impression.

    the breakfast was not of quality food unless you got a made to order omelet. That line was too long to wait for. The coffee did not taste good either. The floor was so badly greasy , it was a safety hazard.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t go to breakfast, the lines were so long didn’t want to wait that long

    Stayed in August 2023

  • Reviewed: 30 July 2023

    8.0
    Right in Old Market by the Zoo, Great Location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights

    Extra cost for parking, and self park is behind the hotel across the street. The hotel is showing its age, the sofa bed is awful! We had to stack the sofa cushions on the bed for anyone to sleep on it.

    Close to Omaha Zoo, and grocery in 8 miles. Great staff, usual Embassy breakfast and cocktail hour (made to order eggs and pancakes), and friendly staff. Right in the Old Market area, lots of restaurants and gift shopping.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Fulfilled its purpose.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The neighborhood was nice and provided great diversity. However the amount of street dwellers was alarming and causing us ti stay in more than planned.

    Staff was courteous and helpful. Complimentery breakfast was great for a rising family. Room was as advertised and clean.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Room King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of Middle School aged kids running around rampant with no supervision. Lots of tag and going up and down elevators without being supervised.

    The food and everything is great. The rooms are very nice. It would be nice if there was a little more choice on the free drinks for the happy hour.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    7.0
    Expensive but comfortable
    • Leisure trip
    • Family with young children
    • Premium Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I felt that it was overpriced and too expensive.

    It was clean and comfortable with a decent breakfast and good location.

    Stayed in June 2023

Showing 1 – 25

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