201 Waterfront Street, National Harbor, MD 20745, United States
#7 of 8 hotels in National Harbor
Guests' ChoiceBased on 745 hotel reviews
8.2Cleanliness
9.0
Comfort
8.9
Location
9.1
Facilities
8.7
Staff
8.6
Value for money
7.5
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End of dialog contentReviewed: 2 May 2024
Tara
United StatesOverall builing
Stayed in April 2024
Reviewed: 18 March 2024
Edward
United StatesThe front desk lying
The location
Stayed in March 2024
Reviewed: 10 March 2024
Rebecca
United StatesThe toilet paper & tissues were very poor quality (very thin and not super soft or durable). I definitely didn’t expect a resort of that caliber to use the cheapest toilet paper & tissues on the market. The toilet/shower room was too small. I don’t like squeezing around the toilet to get into the shower. My leg touched the toilet and that grossed me out. Upon booking the room, the site asked if there were any accommodations/special requests they could assist with. I wrote in this section that my husband and I were celebrating our honeymoon and would it be possible to make the room look special with rose petals, a bottle of champagne and maybe a note of congratulations. Not only were none of these special requests met, but when I asked about it upon checking in (as I wanted to surprise my husband), the gentleman at the front desk had no idea what I was talking about. He ended up giving us a bottle of champagne, but it would’ve been nice if it was already in the room.
We were upgraded due to being Marriott members and our 7th floor king room overlooked the atrium and we had a great view of the harbor as well. We were given a bottle of champagne and a few snacks upon check-in.
Stayed in March 2024
Reviewed: 19 February 2024
Bev
United StatesEasy to find but very confusing if you’ve never been there before. We came in through the convention center side, and thought we were in the front, which obviously didn’t appear to look like a hotel because we were on the wrong side! it would’ve been nice if there were staff members lingering the convention side in order to get the confused visitors to the right location I had to walk clear across the building before I found someone who could help me. We thought it was a bit pricey, considering our room was no bigger than any other hotel.
Beautiful facility! Very clean and comfortable.
Stayed in February 2024
Reviewed: 8 February 2024
Nathaniel
United StatesSpacious
Beautiful
Stayed in February 2024
Reviewed: 5 February 2024
Mariella
United StatesPARKING IS NOT INCLUDED $541 for one night at the Gaylord And they add 39.50 for you parking extra That really is a ripoff to me Next time I go to Hampton Inn or the WESTIN wich both have great breakfasts
The rooms were clean and spacious
Stayed in February 2024
Reviewed: 5 February 2024
Jean-pierre
United StatesI could it imagine how a hotel like that one doesn’t provide breakfast
Stayed in February 2024
Reviewed: 29 January 2024
Thomas
United StatesThe check in was as bad as holiday travel at the airport.
The view and atmosphere where great.
Stayed in December 2023
Reviewed: 28 January 2024
Filma
United StatesThe staff are very friendly
Stayed in January 2024
Reviewed: 26 January 2024
Lacreatia
United StatesToo many kids
Very comfortable
Stayed in December 2023
Reviewed: 12 January 2024
Robert
United StatesFood was awful and overpriced
Clean
Stayed in December 2023
Reviewed: 6 January 2024
Ikenna
United KingdomNo proper breakfast for a hotel that size
We enjoyed the spacious room and very good customer service we received at the resort.
Stayed in January 2024
Reviewed: 6 January 2024
Courtney
United StatesThe price wasn’t worth it
The shower was very nice
Stayed in December 2023
Reviewed: 4 January 2024
Donna
United StatesPaying for parking
Clean … shuttle services
Stayed in January 2024
Reviewed: 3 January 2024
Shineaca
United StatesA bit pricey
Location, amenities,
Stayed in December 2023
Reviewed: 2 January 2024
Brandi
United StatesTook my family for the ice Christmas event and it was way overcrowded and overbooked also we went nye weekend so alot of stuff was taken down in preparation for nye event in hotel. Wish we knew about. Just to much going on and alot of people to find relaxation 😌
The staff and place was well kept and great place to stay lots to do and plenty and food and drink choices.
Stayed in January 2024
Reviewed: 29 December 2023
Lita
United States$36 parking
The Gaylord is a beautiful property with a lot to do in an excellent location.
Stayed in December 2023
Reviewed: 29 December 2023
Pamela
United StatesMore food venues. More cocktails
Good good but not enough food venues for the huge crieds
Stayed in December 2023
Reviewed: 27 December 2023
Racquel
United StatesTrash was left overflowing on my floor overnight.
The Christmas decorations and activities and the different things to do in the hotel (bowling, pool, arcade)
Stayed in December 2023
Reviewed: 19 December 2023
Robert
United StatesNot enough restaurants in the hotel. They need a nice family restaurant. The weather was bad and we had to go out of the hotel and I didn’t really want to do that.
Beautiful property and very festive for Christmas!
Stayed in December 2023
Reviewed: 13 December 2023
John
United StatesIt was extremely crowded and parking was a bit of a fiasco.
The Christmas decorations and vibe were fantastic.
Stayed in December 2023
Reviewed: 12 December 2023
Robinson
United StatesNeeded more amenities. Some were not available because of third party billing for the room reservation.
Amenities
Stayed in December 2023
Reviewed: 10 December 2023
Walker
United StatesThere is no structure in the coffee cafe. Shelves were emptied for hot/cold breakfast. Too many guests, not enough employees. Belvedere bar closed for private party on December 8th in evening, I was hoping to sit there, enjoy some cocktails and eats for my birthday, and enjoy the holiday light show. Didn't happen, disappointed.
The atmosphere and holiday festivities.
Stayed in December 2023
Reviewed: 27 November 2023
Amber
United StatesThe service and food at social harbor sports bar
Love the hotel or the light show
Stayed in November 2023
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