3585 Solano Avenue, Napa, CA 94558, United States
#5 of 28 hotels in Napa
Guests' ChoiceBased on 132 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
8.9
Facilities
8.8
Staff
9.1
Value for money
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Marissa
United StatesThere was no business center
We did not have breakfast
Stayed in April 2024
Reviewed: 18 April 2024
Anthony
United StatesN/a
Location, facilities, staff, dining options
Stayed in April 2024
Reviewed: 10 April 2024
Stephanie
United StatesBreakfast was expensive
Very clean
Stayed in April 2024
Reviewed: 27 March 2024
Lesley
United KingdomNothing at all
Hotel has free car parking which was a bonus - the hotel is situated on a quiet street where it is 10 mins walk to the nearest shoppping area Check in was brilliant. I had arrived early as husband had to go work and I was going to sit at reception and wait for check in time which was about 2 to 3 hours later. But she found me a room that was ready and allowed me in straightaway! Thank you so much! This was a stopover so I only stayed one night but wished I could have stayed longer. I felt quite safe walking to the shopping area to buy food and see what is around me Bathroom was clean and everything I needed was provided Room was spacious and contained a microwave and a fridge plus a coffee maker I could even catch up on Netflix on the TV!
Stayed in March 2024
Reviewed: 18 March 2024
Lavona
United StatesPool was not accessible.
Very friendly staff and comfortable beds, and the breakfast was a 10/10. I will definitely be coming back. The pool is being renovated so no hopes up.
Stayed in March 2024
Reviewed: 7 March 2024
Francois
United StatesGreat service at the bar and check in counter. I appreciated the free bottle of wine , and they made my room every day. Close to the highway, very convenient for hitting the road and visiting other places in the Napa Valley.
Stayed in March 2024
Reviewed: 13 February 2024
Oscar
United StatesA bit quieter
Location was good, didn’t have breakfast
Stayed in February 2024
Reviewed: 27 January 2024
Jana
United StatesThat I specifically asked for a quiet room at the time of booking ( verbally and in writing) AND at check in- hotel was not full at all- we were given a room right above the main road- very noisy from 6 AM- basically they gave us the worst location possible. That was very disappointing.
clean and proximity to Napa center
Stayed in January 2024
Reviewed: 19 January 2024
Johnny
United StatesHeater and air conditioning controls
Very clean and staff is great
Stayed in January 2024
Reviewed: 15 January 2024
Human
United StatesNice room. Modern feel. Clean.
Excellent
Stayed in January 2024
Reviewed: 30 November 2023
Debbie
United StatesWe found nothing we didn’t like, thank goodness 😅
Very clean, comfortable & welcoming
Stayed in November 2023
Reviewed: 9 November 2023
Gavin
United KingdomGood for the pickup for our wine tour! Good breakfast and facilities
Stayed in October 2023
Reviewed: 17 September 2023
Inkyeong
United StatesThe jacuzzi tub needs some cleaning
It was good location
Stayed in September 2023
Reviewed: 11 September 2023
Joe
United StatesThe room was beautifully designed, very spacious, we love the high ceilings. The bed was comfortable and the pillows were great. The property was close to convenience, stores, 10 minutes away from downtown Napa.
Stayed in September 2023
Reviewed: 31 August 2023
Robert
United StatesNothing...the location is not ideal but HGI is still acessible to important points and locales.
For this sort of chain hotel it was tops.
Stayed in August 2023
Reviewed: 18 August 2023
Robin
United StatesNothing!
Very clean& up-to-date, staff was friendly & helpful. Many activities & extras available.
Stayed in August 2023
Reviewed: 22 June 2023
Judith
AustraliaPrice rather high
Location perfect, breakfast ok, room great, bathroom excellent, parking on site handy
Stayed in May 2023
Reviewed: 13 March 2023
Elle
United StatesThere were not that many bathroom towels provided and we had to request more twice.
The rooms were very spacious! They were also very clean upon our arrival.
Stayed in March 2023
Reviewed: 11 January 2023
Ivanor
BrazilI dislike nothing
excelent, the place, the workers and all.
Stayed in January 2023
Reviewed: 7 November 2022
Tanya
United StatesThere’s no lunch.
clean
Stayed in November 2022
Reviewed: 26 October 2022
Jasmine
United StatesI liked that it was in a good location surrounded by Target, restaurants, gas stations and other grocery stores.
Stayed in October 2022
Reviewed: 10 October 2022
Michelle
United StatesThe Air conditioner was super noisy so if you are a light sleeper, each time it turned on, it would wake you up for a moment.
We liked the room- very clean and spacious. The bathroom had a nice large counter so plenty of room for my toiletries. The bed and pillows were very comfy too.
Stayed in October 2022
Reviewed: 2 August 2022
William
United Statesprice, but it is Napa
nice place
Stayed in July 2022
Reviewed: 24 July 2022
Anne
United StatesNothing!
Clean, spacious, and relaxing.
Stayed in July 2022
Coimbra, Portugal
Rottenburg, Germany
Camberley, UK
Kuala Lumpur, Malaysia
Villasimius, Italy
Bangkok, Thailand
Meishan, Taiwan
Lviv, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content