They didn't have enough towels, and wash clothes in the room.

The bed, television, shower, and the availability to the surrounding area.

Stayed in April 2024

The Hilton honors promotional sales staff in the lobby daily was a BIG turn-off. It makes the stay feel very commercial. I would suggest a promotional sign and not a live staff. It would be a reason for not staying there or another Hilton hotel again for the fear of being sold to daily by someone you have to pass by (lobby elevators). Thank you.

Front desk (young Black lady) was very helpful, knowledgeable and friendly. Daily housekeeping was good.

Stayed in April 2024

The decoration of the guest room seems a bit old, and the shower faucet in the bathroom is difficult to adjust

The sheets were very clean and good quality, and the bed was very comfortable. The breakfast was good, the dining environment was good, the waiters in the restaurant were proactive; the gentleman at the front desk was easy to communicate with and deal with; the lobby manager was friendly and pleasant!

Stayed in April 2024

It felt like a very bland/anonymous convention hotel, from the lobby to the room - no personality whatsoever. I had breakfast coupons, so ate breakfast there, but it was a lower mediocre typical convention hotel buffet - unripe melon, lukewarm potatoes, dishwater coffee, etc.

The location is very central, and is very convenient whether one wants to walk around historic neighborhoods or get something to eat. The property was extremely clean, the staff very professional, and the smart key on one's phone worked like a dream. The bed was comfortable. At breakfast, I appreciated that they gladly made me scrambled eggs without milk products (the premade ones had cream) and had almond milk available upon request. Being a half block from the airport SEPTA line was really great.

Stayed in April 2024

Some of the buffet breakfast tasted like it had been sat around a while.

Great hotel, good staff. Perfect location.

Stayed in April 2024

2 things. 1. It’s advertised as having parking. When you look further into it they say there is a garage close to the property that is $40 per night. Upon arrival I was informed the garage has nothing to do with the hotel despite that they are attached, and the parking garage has hotel directions inside. I was also told it was $40 dollars per day which was steep but acceptable. My expectation was to spend $80 for my two days. Upon exiting the parking garage i was told by their employee that there is no day pass so every-time we stoped back at the hotel for an hour or so we were hit with an additional hourly fee. Unfortunately at this point i didn’t have any other options. So the actually payments to the garage totaled double that. Not the end of the world financial wise but it’s not right to advertise parking and give people wrong information and then get bamboozled upon arrival. 2nd complaint is employees hounding you at the elevator to join their rewards program. They were polite but it got to the point of annoying. The hotel itself was clean, the rooms were very nice. The area wasn’t great but they did a nice job of not letting that affect the hotel. I would stay again but maybe take Amtrak down and just walk and Uber.

Property was clean. Rooms were spacious and nice.

Stayed in April 2024

N/A

Amazing hotel...

Stayed in February 2024

Lobby

Location

Stayed in March 2024

Food was bland at breakfast..not much variety...for.the price was disappointing Dinner was better but prices for what you're getting

Staff was polite and attentive

Stayed in April 2024

Very nice hotel downtown, close to a lot of Philly’s landmarks.

Stayed in April 2024

Soulless hotel in a somewhat seedy neighbourhood. Low water pressure in shower.

Conveniently located, right next to Jefferson transit stop and Reading Terminal market. Spacious room with very comfortable beds. Good WiFi. Very good complimentary breakfast.

Stayed in April 2024

The lobby floor was filthy; it almost made us think twice about staying here.

Wonderful King room, very spacious and clean. The location next to Reading Terminal Market and Chinatown was ideal. The buffet breakfast was much better than most.

Stayed in April 2024

The immediate neighborhood is sketchy. Lots of shady characters around. The bedding was clean but not very soft or comfortable.

Pros - Centrally located, solid breakfast, clean hotel, close to the Terminal Market and Chinatown. And TONS of other food and shopping. Close to train station. Direct train to and from airport.

Stayed in April 2024

Not enough baggage carts.

Close to restaurants and other public places.

Stayed in March 2024

Overall nice stay. Check in front desk not friendly but the rest were very friendly. Parking (I know, not part of hotel) is expensive, scary with people hanging out

Hotel is centrally located to all historical sites, museums and restaurants

Stayed in March 2024

There was a fire alarm, which was rather long. Toilets at lobby were locked.

Location

Stayed in March 2024

Parking pretty dirty, elevators in garage were not pleasing and price steep. Breakfast was really normal to not great as part of the vouchers included. I thought we would have made to order breakfast as advertised

Location was great.

Stayed in March 2024

The hotel is great but they don’t own the parking garage. The parking cost $40 per day and charge you $32 extra if you lost the ticket. So the hotel is not so worthy plus the parking cost. Consider that before you make reservations.

The hotel is great but they don’t own the parking garage. The parking cost $40 per day and charge you $32 extra if you lost the ticket. So the hotel is not so worthy plus the parking cost. Consider that before you make reservations.

Stayed in March 2024

Room had not been cleaned when we came at 6. We had requested no feather pillows due to allergy but some pillows were feather

Clean , price

Stayed in March 2024

Michael at front desk was fantastic... But I did call and ask for bedding for the pullout sofa and whoever answered said ok.. but never brought us anything... Also the pullout sofa was just coils ... Not a mattress... My 12 year old woke up in pain.

The breakfast Buffett was ok. Wish there was pancakes or French toast. But the dining room is gorgeous and the staff was amazing.. the hotel location not so great.. we checked in at night and the parking lot was extremely nerve wracking... With men in corners getting high... Felt unsafe.

Stayed in March 2024

The front desk personnel were not very welcoming. No eye contact or thank you. Maybe he was having a bad day?

The location is wonderful!! I enjoyed Chinatown, the restaurants, and the hotel. It was my first stay at a Hilton Garden Inn and I would choose to do so the next time I am in Philadelphia! The restaurant and bar staff were amazing! The breakfast buffet- very nicely done!

Stayed in March 2024

I can’t think of anything bad

Very clean and comfortable with a great location.

Stayed in March 2024

Location and cleanliness

Stayed in March 2024

Very busy area.

Great breakfast voucher. Spacious room.

Stayed in March 2024