1230 Congress Street, Portland, ME 04102, United States
#21 of 24 hotels in Portland
Guests' ChoiceBased on 554 hotel reviews
7.2Cleanliness
7.7
Comfort
7.7
Location
8.3
Facilities
7.2
Staff
8.2
Value for money
7.0
Free WiFi
7.1
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End of dialog contentReviewed: 14 July 2022
Theresa
United StatesNo daily room cleaning & fresh towels & not being notified of each before completing reservations
Location
Stayed in July 2022
Reviewed: 30 June 2022
Joshua
United StatesAir conditioning did not keep the room cool bed was uncomfortable
Nice location great people
Stayed in June 2022
Reviewed: 28 June 2022
Meghan
United StatesRoom smelled foul especially when Ac was on Stain on sheet
Staff was great very nice friendly professional Good location Fair price
Stayed in June 2022
Reviewed: 26 June 2022
Brian
United Statesoverpriced
The front desk staff were delightful and very helpful. The mattress was excellent
Stayed in June 2022
Reviewed: 25 June 2022
Harvell
United StatesWent to take a shower prior to leaving and even on the hottest setting, the water was cold. Not lukewarm. Cold.
Location, cleanliness and staff.
Stayed in June 2022
Reviewed: 20 June 2022
Mike
United Stateslocation
Stayed in June 2022
Reviewed: 19 June 2022
Anna
ItalyBreakfast wasn’t good and the bar is 80% of the time closed
Friendly staff, huge room and comfortable king size bad. Free shuttle to the airport
Stayed in June 2022
Reviewed: 16 June 2022
Kaylan
United StatesA broken bathroom vent.
The room was fine. Bed was very comfortable, however, it definitely smelled like dogs had been there, and the shower ventilation system was broken.
Stayed in June 2022
Reviewed: 11 June 2022
Tricia
United StatesThe property was clean and comfortable.The pool and hot tub were beautiful and breakfast was great. it was a short walk to Thomason’s point concert venue and children’s museum.
Stayed in June 2022
Reviewed: 23 May 2022
Seibel
United StatesBathroom was very small and not well designed. Shortage of hot water in shower.
Stayed in May 2022
Reviewed: 7 May 2022
Darcy
United StatesMost everything was good. Room was OK - about what was expected. Beds are hard - which was also expected - but not uncomfortable. Dirty washcloth on floor behind bathroom door as a little concerning, but other than that it was good. Location was great. Was less than a mile from the Expo we had traveled to Portland for.
Stayed in May 2022
Reviewed: 1 May 2022
Brad
United Stateselevator is old and small and slow
super close to our hospital
Stayed in April 2022
Reviewed: 24 March 2022
Diane
United StatesRoom was dated and had double beds
Great location
Stayed in March 2022
Reviewed: 11 March 2022
Woodson
United StatesI have been in the room for 4 days no-one ever come to clean the room.
Parking facility,
Stayed in March 2022
Reviewed: 6 March 2022
Lisa
United Stateswe didn’t like the bubbles in the hot tub. Soap should not be put in hot tub grills and it wasn’t very clean around the hot tub
Stayed in March 2022
Reviewed: 28 February 2022
Mike
United StatesNeeds updating!
Stayed in February 2022
Reviewed: 25 January 2022
Huimin
CanadaNo breakfast
The beds are clean.
Stayed in January 2022
Reviewed: 23 January 2022
Darlene
United StatesThe room was not very clean. There was even visible mold in the heater.
Location
Stayed in January 2022
Reviewed: 17 January 2022
Delilah
United StatesThe staff wasn't very friendly or helpful. The breakfast choices were limited but with how things are right not we understood. When you first entered there was a strange smell in the lobby and entrance but not overly distracting. While some staff were pleasant the woman at check in was rude, dismissive and not consumer friendly. When looking into extending our stay she was very dismissive and not offering options. Also we heard her on the phone with another customer and she was rude and dismissive to them too.
The room was nice sized and the bed was comfortable. The pool and fitness area were nice too. The location was the best for what we wanted and it worked great for our needs. We loved that there was a large comfy chair in the room.
Stayed in January 2022
Reviewed: 10 January 2022
Nicole
United StatesThe main elevator wasn’t working.
It was so clean!
Stayed in December 2021
Reviewed: 5 January 2022
Jonathan
United Kingdomthe hotel could do with a refresh of the decor it is quite dated.
the location worked for me being right next to the transportation centre and also a short walk to Bissell Brothers brewery. transport is easy into town by bus or taxi and there’s also a bus that takes you up to Freeport. The hotel is unfussy, but comfortable.
Stayed in December 2021
Reviewed: 16 November 2021
Wolstromer
United StatesThe lobby could have been a bit neater/more updated but the room was very nice.
Fantastic location for the price!!
Stayed in November 2021
Reviewed: 14 November 2021
Darrell
United StatesBeing non smokers, the hallways reeked of marijuana use.
Breakfast was on point. Location of hotel was central to what our travel plans were.
Stayed in November 2021
Reviewed: 14 October 2021
Patti
United StatesDidn't know until we arrived that there would not be daily cleaning. I am ok with that but seems that there should be some drop in the rate since less service.
Bed was comfy and appreciated the large chair. Easy to get in and out and around town from this location.
Stayed in October 2021
Reviewed: 14 October 2021
Ashley
United StatesLocation. Even though beds were small they were comfy.
That the room was over $400 bucks. Yeah the room was bigger then it needed to be. There was no pens or paper, or a paper that said what tv channels they offered. They beds were super small!
Stayed in October 2021
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