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  5. Reviews of Extended Stay America Suites - Sacramento - South Natomas

Reviews of Extended Stay America Suites - Sacramento - South Natomas 2 stars

2810 Gateway Oaks Drive, Sacramento, CA 95833, United States

#82 of 83 hotels in Sacramento

Guests' Choice

Review score

Based on 352 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.5

  • Facilities

    5.3

  • Staff

    6.7

  • Value for money

    5.5

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 25 April 2024

    5.0
    Location is quiet, peaceful it’s close to the freeway, but not too close to where you can hear all the noise just need u
    • Business trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outdated furniture, the cleanliness of the property!

    It’s conveniently located near almost everything that you need to get to here in Sacramento!

    Stayed in April 2024

  • Reviewed: 18 March 2024

    4.0
    No good resting place ,to much going on
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No good breakfast 🥞😩especially with kids can’t give them coffe because milk no available, they rent rooms for 4 people and basically they gave us ONE flat sheet and one bedspread for the love-sit sofa bed ,only one person fit on it and 3 on the king zise bed😤no good also to much noise outside on parking area (party?)🤔front desk lady horrible attitude no nice also windows full of mold I believe maintenance area ? I don’t know

    Brefast just was coffee ,muffins,and little sack s of oatmeal no complete satisfied.I like that rooms looks clean especially the bathrooms thanks to housekeepers good job 🙏😁from desk lady bad attitude ( manager very nice )

    Stayed in March 2024

  • Reviewed: 22 February 2024

    5.0
    I doubt I'll be back. There were a lot of homeless wandering around the property.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    We got into our room and went to use the bathroom and there was no soap available to wash our hands. The toilet paper roll was less than half and there was no extra. By 8 a.m. when I went to get coffee, there was none and the "take it to eat" breakfast options were zero. All their breakfast was completely gone except one package of oatmeal. No coffee in room, no coffee at desk. There were a lot of homeless people digging through the garbage next to my car.

    It was fairly clean. The lady at the desk was friendly.

    Stayed in February 2024

  • Reviewed: 29 December 2023

    5.0
    Bad service
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The rest of the staff were lazy and didn't care to help out the guests, no housekeeping service and no reliable television

    Only two staff members would help out

    Stayed in December 2023

  • Reviewed: 5 December 2023

    4.0
    Not worth $127 a night.
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The microwave was broke. The beds were small. The curtains & sofa was torn up.

    The area was clean & safe.

    Stayed in December 2023

  • Reviewed: 2 December 2023

    4.0
    Nice location but not very clean at all bed stains, bathroom not cleaned, stains all on carpet. Staff was rude and not a
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Not very clean

    Location was very easy to get around

    Stayed in November 2023

  • Reviewed: 2 December 2023

    5.0
    Human experiance with staff was great. The unit left me wanting a much better place.
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds are small, not plush. The curtains are worn then & need replaced. Couch cushions in units need to be replaced. A table would be nice. The phone was broken, the microwave was broken. The toilet seat was broken. The bathtub drain plug was broken. The manager is only able to do what little she can.

    Night manager she was nice & kind. Helpful & amazing.

    Stayed in December 2023

  • Reviewed: 6 November 2023

    5.0
    It was a ok place to stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There we're no ice machine. The bathroom was not clean. The door was hard to open.

    It was grab and go not a real breakfast. The location was good it was around a lot of places to eat at.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    4.0
    Could be very nice but staff seemed overwhelmed. Probably would not stay there again.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Waited at the front desk nearly 1/2 hr to be checked in. No coffee or coffee pot. Only one stool at the counter and I clearly told the staff I was having an old friend over for an evening chat. The kitchen had zero implements. No plastic ware or anything for serving. Any basic motel has a coffee pot with creamer, sugar and something to serve it with. In addition, there was a group of immigrants outside and one rushed up to me and grabbed my suitcase and drug it to my room.

    Nice bathroom, bed was fine, nice tv.

    Stayed in October 2023

  • Reviewed: 30 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They gave me a room that wasn’t cleaned. They change it and the second one wasn’t either.

    It is near everything

    Stayed in October 2023

  • Reviewed: 25 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quiet and the first deaf person was okay but the best person at checkout was rude I tried to call the office and ask him if they could bring a key back to the room that I was staying in and was told absolutely not because it's against their policy I have a heart condition and it was also stated in my request for lower room closer to the ground they provided me with a room closer to the ground however when I needed to get my glasses out of the room and we had already walked out I had to call the office and was told absolutely not it's against my their policy I found and I was having a hard time breathing as it was my mother had to go up in there and grab the key to all take me all the way back to the room and grab my glasses and then go up to the front and drop it off the one at check out that day was totally non-professional did not take in consideration with this customer was having a problem with it was easy to fix and yet they acted like we were stupid for even asking not staying there again in the maintenance guy which was right there wouldn't even bother and said no it's against our policy and I was like what kind of a policy is that.

    Can't men ate and went to sleep got up cleaned up and walked out it was at checkout that I had in the issue with the front desk person not qualified to be there that perso.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    5.0
    It was a big mistake get a room on that area.
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Honestly nothing

    The room wasn’t clean at all there was bugs everywhere

    Stayed in October 2023

  • Reviewed: 9 October 2023

    6.0
    Ok but could be better.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The key cards don’t work No one at the front desk often Room was dirty clothes and trash in drawers and under bed poor house keeping

    Location

    Stayed in October 2023

  • Reviewed: 28 September 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was not clean had to get clean sheets because the ones on the bed had blood on them

    Location

    Stayed in September 2023

  • Reviewed: 20 August 2023

    6.0
    Pleasant
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Supplies and accommodations were not accurately filled

    No one seemed to bother me or us

    Stayed in August 2023

  • Reviewed: 20 July 2023

    5.0
    Passable
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    I didnt like it that they allow people to stay in the same room for more than 30 days make it to where after someone has been there 30 days they have to leave the room for at least a week because it makes things so hard for a family of 4/ or 5 to get a room with double beds

    It was clean for the most part...

    Stayed in July 2023

  • Reviewed: 16 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room condition. The floor was stained, there was a stabbed hole in the metal door and it didn't close all the way.

    Location was good. The staff was very friendly.

    Stayed in July 2023

  • Reviewed: 2 June 2023

    5.0
    one night stay is okay
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    floor was dusty, bed mental frame injuries, thin door can hear people outside

    close to fast food joint

    Stayed in May 2023

  • Reviewed: 11 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They were overbooked and gave us 2 queen beds in different rooms. I booked a one room and got 2 rooms instead.

    Stayed in May 2023

  • Reviewed: 2 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a cockroach in the bathroom. And the rooms are very used. But being what they are mainly for it can be understandable. I just needed a quick stay that could be a free cancellation due to the winter storm.

    Right off the freeway.

    Stayed in February 2023

  • Reviewed: 25 February 2023

    4.0
    next to fwy, too loud
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    next to freeway and very loud.

    close to airport

    Stayed in February 2023

  • Reviewed: 12 December 2022

    4.0
    I will never stay at this hotel again.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    This felt like a low budget hotel. The staff knocked on my door like the police the day before I checked out to tell me I owed them money. I paid for my room in advance of my stay and checked in without an issue. I had to go to the office and show them the receipt that I paid for my room weeks before I arrived. It was horrible. The element of people (which I recognize the hotel has no control of) that were around the hotel, made it very uncomfortable for my stay.

    Proximity to my family

    Stayed in December 2022

  • Reviewed: 11 September 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dated not very clean. Checked me into 2 rooms they had not been cleaned 3 rd room was cleaned but place needs a remodel. non running cars in the parking lot

    Stayed in August 2022

  • Reviewed: 19 August 2022

    4.0
    It’s was horrible experience.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There too much noise till morning, people coming and going. I was not able sleep!

    Very poor and not satisfying!

    Stayed in August 2022

Showing 1 – 25

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