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Reviews of Palm Inn Hotel near Tyler Mall Riverside 2 stars

10518 Magnolia Avenue, Riverside, CA 92505, United States

#20 of 23 hotels in Riverside

Guests' Choice

Review score

Based on 146 hotel reviews

5.3

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    5.9

  • Location

    6.4

  • Facilities

    5.7

  • Staff

    6.8

  • Value for money

    6.2

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 30 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    The towels were dirty & the floors were half cleaned

    The layout of the rooms

    Stayed in May 2024

  • Reviewed: 12 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There are no clean towels no hot water

    Nothing

    Stayed in May 2024

  • Reviewed: 26 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Burn marks in the sheets, random stains on the walls and thumb tacks in the ceilings, rooms smoke detector looked to be ripped from the ceiling

    Mostly quiet and the employees were friendly

    Stayed in April 2024

  • Reviewed: 22 April 2024

    5.0
    Passable
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Missing Items: 1) No nightstand lights - took us awhile, but we figured out the lights in the ceiling on each side of the bed served as substitutes. 2) No telephone in the room. (I suppose since everyone has cell phones these days, they figure room phones aren't necessary.) 3) No Kleenex - although there was an empty dispenser in the dressing area. 4) No (almost) shower handle. (It came off in our hand every time we turned the shower on - luckily, we were able to put it back on. 5) No coffee maker - I believe there may be coffee in the lobby, but I didn't check to see. We were right next door to Del Taco, so I got my morning coffee from there. 6) There was one tiny bottle of Shampoo/Conditioner, one miniature bar of soap and no travel size hand/body lotion - I always bring my own toiletries when traveling, so this wasn't a big issue. 7) NO SMOKE DETECTOR - saved this one for last, cuz in my opinion, this was the biggest issue. I'm pretty sure this has got to be some kind of code violation, not to mention a safety risk - no detector, but the wires were there, just dangling from the ceiling . . . 😳

    We stayed 3 nights in January 2024. The rate was reasonable and competitive with other hotels in the area. The staff was friendly and helpful when we needed towels, ice, etc. They allow pets, if you have any. Although there is a separate fee and deposit. The room was fairly large and in a little alcove, providing privacy with little to no foot traffic going by our window. (There was one other room beyond ours,) Room was by the pool, which would be nice in warm weather - however the pool was closed during our stay. The hotel itself is in an "Okay" area - not the greatest, but the police station is right next door, so there's that. The room had a king size bed and was clean and comfortable enough - there was only one set of towels (for a double room) - but that was remedied with a quick request at the front desk. The fridge, microwave, large flat screen TV, and heat/air worked fine. However, we did notice a few things were missing. I've listed those separately.

    Stayed in January 2024

  • Reviewed: 29 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There is a female that works in the morning.Almost every day I believe she is mexican. She is very rude and judge mental. I never have problems here.The staff is really nice to me and always works with me with whatever issues I do have period but there is an incident.A few years back that I had with her and she seemed to hold this grudge this whole time and gives me nothing but a hard time.Every time I come here she's the only one I have a problem with

    I like the price in the cleanliness.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    5.0
    Low standards staff is rude
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Not too much

    No breakfast, a lot of homeless roaming around

    Stayed in January 2024

  • Reviewed: 15 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    In the profile it mentions that they speak Spanish and it is not true.

    Stayed in December 2023

  • Reviewed: 4 February 2024

    5.0
    Well it was just at night for about 4 or 5 hours waiting for a flight it was good TV were good every
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Is the vet if that room said jacuzzi tubs that'd be nice

    Customer service all the rooms are like not necessary remodeled but I mean the beds are still like new and the walls do have a nice thick coat of paint on them floors excellent as far as bathroom plenty of an essentials or whatever and as well as the bachelor it was nice

    Stayed in January 2024

  • Reviewed: 15 January 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was hard, and some of the other guests were obnoxious.

    The staff was nice and helpful.

    Stayed in December 2023

  • Reviewed: 5 January 2024

    4.0
    Too many tweakers outside at every hour! Sketchy hotel in general!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I received a call from Singapore and they had told me that I had cancelled my reservation but I never called them in the first place! When we called the guy back he told us okay we will give you back your room, like how does that happened ? If I was to lose that room they would’ve refunded all that money! So in general look at the reviews before you book this hotel & the door only had 1 lock and at the bottom of out door had a lil gap & the curtains didn’t close all the way!

    Nothing

    Stayed in January 2024

  • Reviewed: 5 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was dirty and cockroaches crawling everywhere ven on the table I was going to eat on they just kept común out from where ever in the room

    The location

    Stayed in December 2023

  • Reviewed: 23 November 2023

    6.0
    Sometimes you get what you pay for
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    place was dated only a single small towel each.sink had no strainer and a hair ball backed up and floated to the top.saw two crawling insects in the bathroom.I reserved two beds but got a single queen.

    AC and heat worked sheets were clean.hot and cold water worked.there was toilet paper and it flushed.location is good plenty of places to eat and the tv had adequate amount of channels.bed was comfortable.

    Stayed in November 2023

  • Reviewed: 19 November 2023

    5.0
    Needs a lot of TLC
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t feel safe,,somewhat noisy Wall paper in the bathroom was peeling bathtub seemed dirty/ stained

    Stayed in November 2023

  • Reviewed: 17 November 2023

    5.0
    Wouldn’t recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    I didn’t like the environment that we was in also we had to change rooms due to the room not having a microwave and refrigerator. My kids are allergic to kids and there was cats everywhere.

    The location made the stay worth it but I would not return.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    4.0
    Roaches in the bathroom.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There were roaches in the bathroom. Large and small ones. They originate from the pipes and crawl all over. There were many in the tub and I had to kill at least 5 when I arrived and in the morning while using the restroom.

    It was premixed well.

    Stayed in November 2023

  • Reviewed: 22 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Exceptional

    Stayed in May 2024

  • Reviewed: 21 June 2024

    1.0
    Worst, dirtiest room I've ever been in .
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Dirty room. Fake eyelashes stuck on the shower wall. No towels and the one there was dirty. Grossness under the bed such as dust, trash and dead bugs. Trash can not emptied.

    Absolutely nothing

    Stayed in May 2024

  • Reviewed: 19 June 2024

    1.0
    Horrible
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Everything could’ve been better at the staff the bathroom maintenance. The bathroom was clogged and mirrors were scratched up. They didn’t have the audacity to clean up and prepare the room correctly for guest.

    I didn’t like anything about the hotel at all. It was horrible.

    Stayed in May 2024

  • Reviewed: 19 June 2024

    1.0
    It the worst motel is a bad are a lot of roaches bad people and super dirty
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing the worse place

    Nothing it was dirty it has a lot of roaches

    Stayed in June 2024

  • Reviewed: 10 June 2024

    1.0
    Stay away from this property unsafe shady characters
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    People hanging out all night fighting gang members patrol this property drugs people going from room to room very scary looking individuals air didn’t work properly was supposed to be a non smoking room there were cigarette butts in the air conditioner the office staff does nothing about the gang activity selling drugs

    Location

    Stayed in June 2024

  • Reviewed: 1 June 2024

    1.0
    This was the dirtiest location I’ve stayed at anywhere.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Place was very dirty, had roaches, linen was torn or dirty, we were only given 1 towel when I had stated room was for 2, I’ll never return here Rest room had mold on walls.

    There really wasn’t any thing that I liked about the stay other than location.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    1.0
    AWFUL ! FILTHY ! ( Also, at 2:30 AM some odd looking men lurking - wandering around ).
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We looked at the filthy bedding and immediately left the location. They left the dirty, used sheets from the previous tenant on the bed and then made up the bed so it looked OK. There was sweat, body hair, pubic hair and buttcrack streaks. Absolutely awful. Also, bugs ( not bedbugs ) inthe filthy bedding

    The place is FILTHY! Avoid at all costs !

    Stayed in May 2024

  • Reviewed: 30 May 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The drug deals going on outside the sheets had pee stains on both beds floors were extremely dirty room smelled holes in wall

    absolutely nothing

    Stayed in May 2024

  • Reviewed: 13 May 2024

    2.0
    Don’t stay here if you have kids it’s scary
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was very dirty, the floors were not clean the restrooms ceiling had mold and the sheets were ripped and cigarette burns. There was transients everywhere didn’t feel safe. The pool had cigarette buds and trash in it my kids couldn’t get in. Never staying here again

    Not much

    Stayed in May 2024

Showing 1 – 25

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