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Reviews of Quality Inn 3 stars

300 Tarentum Bridge Road, New Kensington, PA 15068-4692, United States

#2 of 2 hotels in New Kensington

Guests' Choice

Review score

Based on 148 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    7.7

  • Facilities

    6.6

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 18 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was terrible

    I liked the location and the staff

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    It was ok for the short stay I had. However my hair dryer blew up & my refrigerator was broken when I arrived. I had
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The furniture is very dated. The chair in my room was torn and stained. I wouldn’t even sit my luggage on it. The vending machines and the ice machine are located in different areas opposite ends of the floor I was on. And the ice machine on my floor was broken.

    It’s located close to a number of convenience store’s & restaurants. Not on a major highway so it is quiet at night which is good because the walls are very thin.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds were uncomfortable and outdated. Still feel the coils on my back.

    Friendly staff

    Stayed in March 2024

  • Reviewed: 16 February 2024

    6.0
    OK hotel for the price and location.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Both the office chair and armchair were very uncomfortable. The bed though roomy was difficult to get comfortable. The continental breakfast left much to desire. The muffins and pastery were of low quality for packaged pastery.

    The room was a nice size. I enjoyed the restaurant that was attached to the hotel, the bathroom was well-lit. The room had a nice-sized desk. The bed was roomy and clean.

    Stayed in February 2024

  • Reviewed: 16 October 2023

    5.0
    The Quality Inn was adequate.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything from the pavement to the bathroom needs maintenance badly

    The location was great. The staff was really friendly

    Stayed in October 2023

  • Reviewed: 14 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Beds were old and uncomfortable....rooms were clean but needs updated desperately! Bathrooms also need updated ...shower wasn't very clean

    Location to my family

    Stayed in October 2023

  • Reviewed: 4 October 2023

    5.0
    We paid about $90 per night. Stayed 5 nights. It was acceptable for the price. It's not the Ritz.
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 5 nights

    Sketchy clientele. Old facility.

    Good location. Relatively clean.

    Stayed in October 2023

  • Reviewed: 17 September 2023

    7.0
    The staff was very friendly, the highlight of the hotel. The room was clean but desperately needs .
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms could use updating.

    The staff was very friendly!

    Stayed in September 2023

  • Reviewed: 13 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pool closed

    Got me a room by an exit for my dog

    Stayed in July 2023

  • Reviewed: 30 July 2023

    7.0
    If I need a place to stay again, which I will, I am planning to book there again
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the long walk to my room from the front desk. It was very far. I had a lot of bags to carry and it was pretty heavy and I wasn’t anticipating it being that far.

    I felt very comfortable and safe. I was traveling alone, so that was important to me. I enjoyed having the little restaurant attached to the hotel to grab a quick bite. I also really enjoyed the staff. They were very friendly and helpful and morning nibbles for breakfast was great.

    Stayed in June 2023

  • Reviewed: 15 May 2023

    5.0
    wont do it again. Super 8 nearby was a better value even without breakfast
    • Leisure trip
    • Solo traveller
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights

    " continental breakfast" was a joke. Prepackaged US Foods mini muffins and danish and hot coffee? I stayed at a Hampton Inn a month ago and for another 30 dollars a night there was a hot breakfast, cookies at check in an the rooms were in better shape. Here the headboards on both beds had the backings worn/torn off at the head spaces, chair had a broken caster. Hall was muddy due to contractors on longer term stay didn't clean their feet off as well as proping the side door open every night. Thats a security concern.

    facility was adequate but I expected a little more

    Stayed in May 2023

  • Reviewed: 11 April 2023

    6.0
    Gave it another try, wouldn’t stay again.
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    To preface, this was my second stay at this location. Once I unpacked my car and got to the room, it seemed dirty. The headboard looked like it had mold on it. I took pictures of it and went to the front desk to show them. The front desk advised the discoloration was due to the age and people scratching the headboard. I was offered a new room, but the new room across the hall had the exact same issue. On day two, my keys stopped working. I went to the desk and got new keys, they did not work either so the front desk made an emergency key. Maintenance had to help me get in my room because the power was out in half the building, so they could not fix the keys. Once I returned that evening that were able to get me good keys that worked the remainder of our time there. With us staying for the weekend, I at least expected to be offered fresh towels. Each morning I saw the custodial team, they walked past my room. I did not use the “do not disturb sign”. I didn’t expect the room to be cleaned, however I also didn’t expect to need to go to the front desk for towels or have to take them off the carts as they worked on other rooms.

    The woman at the front desk was amazing, I should have gotten her name with all the times I had to go see her. She was super helpful with all of the issues I had upon arrival and as the stay progressed. I also like that they are dog friendly.

    Stayed in April 2023

  • Reviewed: 1 March 2023

    7.0
    Just need a little uplift
    • Leisure trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Head board a little run down.Carpet could be changed to just floor.Air filters on heater were dirty.

    Beds were very was clean.Batgroom was clean.

    Stayed in February 2023

  • Reviewed: 23 December 2022

    7.0
    Very helpful front desk.
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The front desk person was extremely helpful despite my reservation being messed up when booked online.

    Stayed in November 2022

  • Reviewed: 17 November 2022

    5.0
    Bathroom need a lot of attention
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights

    Only danish and muffins. That’s not a breakfast

    Stayed in November 2022

  • Reviewed: 16 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast only muffins & coffee & could not use breakfast area for seating. Claimed it was due to covid, yet all restaurants in area are open with sit down dining! :-(

    Was clean & bed comfortable

    Stayed in August 2022

  • Reviewed: 21 July 2022

    7.0
    I've stayed at this location several times in past years, so I'm acquainted with the amenities
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    See previous question.

    No breakfast was provided, although it was advertised at booking. com as a full breakfast.

    Stayed in July 2022

  • Reviewed: 6 July 2022

    7.0
    served it’s purpose, sleeping rooms.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    swimming pool nor hot tub had water in them. my son’s girlfriend was plugging in her phone charger & found a pair of women’s panties under the headboard so housekeeping needs to check that area. room had a musty smell.

    it was close to my family member & easy access.

    Stayed in July 2022

  • Reviewed: 23 May 2022

    6.0
    disappointed that there wasn’t more of a breakfast
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    dated room, old furniture, broken lampshade

    close to my activity location

    Stayed in May 2022

  • Reviewed: 25 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean and comfortable Friendly staff

    Stayed in April 2022

  • Reviewed: 23 March 2022

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Currently no smoking in rooms but they still smell from when they weren’t. Tried two different rooms and both reeked of old smoke.

    Close to family we were visiting and the front desk staff were friendly and helpful.

    Stayed in March 2022

  • Reviewed: 15 February 2022

    7.0
    Quality Inn exceeded my expectations in cleanliness and comfort.
    • Business trip
    • Family with young children
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No Breakfast

    The bed was super comfortable and the room was quiet. I got a great nights sleep,

    Stayed in February 2022

  • Reviewed: 1 January 2022

    7.0
    adequate but nothing to rave about.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 3 nights

    Worn carpet in hallways and rundown exterior.

    Clean and comfortable

    Stayed in December 2021

  • Reviewed: 30 November 2021

    5.0
    would go back if they got new mattress
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed squeaked and you rolled to the center worse mattress ever and morning staff never apologized no breakfast just bagged muffins

    clean large room easy to get to check in was easy and clerk was pleasant 24/7 coffee

    Stayed in November 2021

Showing 1 – 25

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