I noticed there was no air co. We were travelling in the winter, so no need for it, but I can imagine it can get pretty hot during summer.

Great location, comfortable beds.

Stayed in February 2024

The lift, not working most of the time, in previous reviews this was mentioned, still not working

Only steps from Union Square, very comfortable beds, very clean

Stayed in May 2024

One of the 2 lifts wasn't working for 3 days of our stay.

Good location, almost on Union Square with all its' upmarket shops. Friendly, obliging staff. Quirky hotel - there's a theatre on 2nd floor and some society called Elks Lodge have a huge presence / history here. Comfortable lounge / reception area where they serve complimentary sherry each afternoon and coffee / biscuits each morning. A nice touch. Generous size bedroom, walk-in wardrobe and very nice bathroom with plush towels and toiletries.

Stayed in April 2024

Room size was small

Bathroom was great. Location was fantastic.

Stayed in April 2024

It's old hotel. Lift was broken for whole day - no any compensation

Location Staff

Stayed in April 2024

Broken lifts. Decor needs refreshing. Lack of breakfast availability

Location, couldn’t have been better. The staff were also very friendly. The price for central San Fran was reasonable

Stayed in April 2024

No parking at the hotel. Valet parking is offered but it’s very expensive. We returned our hire car and used public transport instead.

Great location by Union Square. Easy access to public transport, shopping and restaurants. The room was spacious, clean and well equipped. Coffee was served in the lobby every morning.

Stayed in March 2024

The location, one-half block from Union Square, is perfect. It is an older hotel, but well kept and with an excellent staff. The rooms and bathrooms are sizeable and comfortable, with excellent beds. The staff is knowledgeable, warm and friendly. This is an excellent choice.

Stayed in April 2024

very well located near Urban Square and a main cable car line. A short walk to China town. For the location and standard of room it is good value for money. Bed was very comfortable.

Stayed in April 2024

Great location and nice staff

Stayed in April 2024

There wasn't any facilities in the hotel itself to get food and drinks....this wasn't a huge issue but it would have been nice to have a drink in the bar

Check in was very good, we were able to drop our bags off early before we handed back our rental car so we didn't have to carry them around with us.

Stayed in April 2024

Downtown San Francisco is in a clear decline when compared to five years ago, when I last visited. So the area at night is not as safe as it used to be. Solo travellers should be careful. Again, this is not the hotel fault by no means.

The hotel is around the corner to Union Square. The whole area used to be "it" before the pandemic, but now is in decline. The hotel is a historical site, so the facilities are obviously not what you expect from brand new hotel. However, it is well preserved and maintained. The decor reflect the former grand times of San Francisco. Rooms are clean and confortable, very, very confy beds! Free coffee and cookies in the morning. I ordered some things to be delivered by mail, and the reception desk was very prompt to received the multiple packages. Thank you!

Stayed in April 2024

Shower pressure and temperature was a bit variable. Charging $2 for bottles of water at reception seems a bit much, given the price of the rooms - a bottle a day could be provided. Some of the decoration seems a little worn.

The hotel is perfectly located for the centre of San Francisco. The room was comfortable and well equipped with a comfortable bed, an iron, and coffee and tea making facilities. There is free coffee available in the lounge in the mornings, and biscotti or cakes, which was nice to collect on my way out to meetings. The staff were generally friendly and helpful, attending to all my requests. I asked to move room initially (because of some noise from the elevator) and they assisted with this right away.

Stayed in April 2024

Bathroom is a bit dated. Could do with a refresh. The shower was difficult to get the temperature right, too hot or too cold and the shower was pokie and small considering the bathroom was a good size.

Good size room, nice big bed, great location.

Stayed in April 2024

No air-conditioning, restaurant or gym.

The location and the beds were excellent. The morning tea and coffee was great and very popular.

Stayed in April 2024

Perfect location, walking distance to union square and close to many restaurants. Room was spacious and bed was comfortable. They provided the kettle on the request. Friendly staff.

Stayed in March 2024

The rooms have kettle and a coffee maker but it's only coffee pods that are available, would be nice to add a couple of tea bags! But this is a really minor detail

I enjoyed my stay very much: friendly staff, efficient room service, very quiet room and comfortable bed. The location was also great, next to Union Square and to the Hilton hotel where I needed to attend a big conference. I can recommend this hotel for staying when on business trips or for tourist vacations.

Stayed in April 2024

It was o.k.

Lovely comfortable room, free sherry at 5pm in lobby, very nice staff

Stayed in April 2024

One of the bedrooms had a King Size bed, great. In the other there were 2 queen size beds, our children had to share the bed and it was not so comfortable for them, the queen size was quite small for a couple.

Great location, right next to Union Square and the cable car line. Old historic building, large hall with beautiful decoration. The rooms were spacious. The hotel offers a continental breakfast which is very limited, but there are several breakfast options nearby, we loved Lori's. Great starting point for exploring San Francisco.

Stayed in March 2024

Please put kettle, tea bags and mugs in the room as a matter of course. Also the bathroom needed a loo brush. The only small irritation regarding noise was that there was an alarm on the building opposite that kept sounding annoyingly for no apparent reason, which was intrusive when we had the window open.

Comfortable room and bed. The staff allowed us access early (1.30pm) which was welcome after a long flight and also found us a room on a lower floor which was our preference.

Stayed in March 2024

Quite expensive, but so are all the hotels in San Francisco

Excellent location and friendly staff who were very willing to help.

Stayed in March 2024

Place is outdated and urgent renovation is needed.

Beds are great and staff very friendly. Location is top

Stayed in March 2024

Last day, a cockroach entered my room from the hall :(

Location, accommodation, staff

Stayed in March 2024

The breakfast

Stayed in February 2024