400 Sargent Drive, New Haven, CT 06511, United States
#34 of 35 hotels in New Haven
Guests' ChoiceBased on 692 hotel reviews
4.9Cleanliness
5.6
Comfort
5.7
Location
6.8
Facilities
5.2
Staff
7.1
Value for money
5.6
Free WiFi
7.3
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End of dialog contentReviewed: 29 March 2024
Laquanda
United StatesElevator was broken had to climb stairs to 3rd floor, with luggage. Had leg spasms the rest of my tr
Love the location
Stayed in March 2024
Reviewed: 1 March 2024
Woodford
CanadaThe elevators were not working
I was up graded as I need a fridge for health reasons
Stayed in February 2024
Reviewed: 23 February 2024
Lizvette
United StatesElevator was down and only room available were in the 4th floor!
Stayed in January 2024
Reviewed: 11 February 2024
Reyes
United StatesThe entrance needs to be cleaned and the dining area needs cleaned
They need to be more cleaned
Stayed in February 2024
Reviewed: 28 December 2023
Christina
United StatesThe room was outdated. The bathroom felt more like a public bathroom than it did a hotel bathroom. The floors were dirty. A lamp was broken so I couldn’t turn it on. The shower smelled liked mold. The bed squeaked every time I moved. My check in process felt very uncomfortable. I was sent to a room that was dirty. They upgraded my room to compensate. They only had 1 elevator working. It would have been nice to have both elevators running.
Location was great
Stayed in December 2023
Reviewed: 18 December 2023
William
United StatesShort staffed no breakfast because of it and first room we were put in both beds were broken was given a different room and that one was great
Location
Stayed in December 2023
Reviewed: 23 November 2023
Melanie
United StatesThe bed had a big sag in the mattress. The fold-out couch was stained and gross. It also wasn't made up. We had to ask for linens. The floor was all gritty/dirty.
The sheets were crisp and clean.
Stayed in November 2023
Reviewed: 19 November 2023
Josh
United StatesBed was very small Heat system leaked condensation
Location. Breakfast
Stayed in November 2023
Reviewed: 6 November 2023
Jill
United StatesSink didn’t drain, tiny beds, not enough food put out in the morning. It was swarmed at 7:30 AM and not replenished.
We left the Econo Lodge shortly after check-in due to unacceptable conditions and were thrilled to see that La Quinta still had rooms available. Nice breakfast offerings. Charging station on the nightstand. Also the water pressure in the shower was great.
Stayed in November 2023
Reviewed: 27 October 2023
Michael
United StatesOld, dusty, super outdated! Beds were old and needed replaced. Bathroom was disgusting. Hair all over floor and used wash cloths hanging on shower bar. Used mini soap and shampoo bottles. Price is way too high for this place
Close to airport
Stayed in October 2023
Reviewed: 12 October 2023
Luis
United StatesLumpy bed, roaches in bathroom and elevator
Breakfast
Stayed in October 2023
Reviewed: 7 October 2023
Molly
United StatesThe staff excellent The breakfast trash The area decent enough
Stayed in September 2023
Reviewed: 2 October 2023
Cindy
United StatesThe rooms felt a bit bare and the furniture was off center. Although, at the time of my stay, they were doing renovations to upgrade the place. So I'm sure it has now gotten better.
It is close to Union Station which was very convenient. The staff was friendly and helpful.
Stayed in August 2023
Reviewed: 3 September 2023
Benedda
United StatesThe couch was raggedy and the sink had burn marks on it and the sink was crooked I scraped myself on the uneven corner
It was a descent size it was ok clean
Stayed in September 2023
Reviewed: 23 August 2023
Courtney
United StatesThe bed was extremely uncomfortable. I woke up every morning with backaches. The room was tiny. I reserved a room for 5 people and my service dog and the room barely fit us. It was only two beds, no pull out couch or anything like that. If I reserved a room for 5 people why would they give us a room so small. I have also never been in a hotel room without an additional mirror to help make mornings easier with getting ready as well as not having a microwave or refrigerator.
The breakfast was the best part of our stay!!
Stayed in August 2023
Reviewed: 31 July 2023
Alicia
United StatesI didn't like that the lights did not turn off. We ended trying to sleep with lights on which impacted our sleep since we had an early morning flight.
I liked the location & it's close proximity to the airport.
Stayed in July 2023
Reviewed: 31 July 2023
Legend
United StatesCleanliness
Breakfast was ehhh.
Stayed in July 2023
Reviewed: 30 July 2023
Estuardo
GermanyThe bathroom may not be, but it looks dirty. Breakfast was late on time, not at the time we were told and it was not very good. The floors give the impression of not being very clean.
The food truck park in front of the hotel has a lot of variety, especially Mexican food.
Stayed in July 2023
Reviewed: 23 July 2023
Ashley
United StatesThe room had a smoky mildew smell. The beds were old and uncomfortable. The springs were extremely loud and you end up in the middle of the bed no matter how hard you try to stay out of it.
Stayed in July 2023
Reviewed: 17 July 2023
Elizabeth
United StatesThe bathroom had mold beds were hard.
It was great location to where I needed
Stayed in July 2023
Reviewed: 17 July 2023
Richard
United Statesa/c hard to regulate; room felt damp; wd be nice to have carpeted floor; bathroom smelled of mold
location - easy access from 95; price
Stayed in June 2023
Reviewed: 6 July 2023
Wes1315
United StatesNo refrigerator or full size mirror in the rooms. The light fixtures were very old and didn't work well. The shower and drain was dirty. Not enough towels. The elevator is very small and shaky. The hallways had a very lower drop ceiling which was very uncomfortable being 6'2. Staff hardly spoke when spoken too
Location, hard laminate instead of carpet, cost
Stayed in July 2023
Reviewed: 3 July 2023
Octavia
United StatesThe hotel looked old. The elevators were scary, it shook as it opened and almost closed on me. The hotel advertisedt a pool and fitness area,both we closed. The breakfast was nothing to wake up for. The price and quality did not match.
Snack machines and the parking were good.
Stayed in July 2023
Reviewed: 1 July 2023
Kiara
United StatesIt wasn't clean and it was overpriced for the room we got.
It was a quick stay when we could no longer drive for the night.
Stayed in June 2023
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