920 Broadway, Saugus, MA 01906, United States
#2 of 3 hotels in Saugus
Guests' ChoiceBased on 600 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
7.8
Facilities
7.6
Staff
8.1
Value for money
7.5
Free WiFi
8.1
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End of dialog contentReviewed: 1 April 2024
Adelson
United StatesThere is much I did not like
Stayed in March 2024
Reviewed: 21 March 2024
Geronimo
United StatesCheck out time should be 12
Clean
Stayed in March 2024
Reviewed: 30 November 2023
David
United StatesShower curtain needed to be replaced, my room was on the way in at end of building had to keep curtain closed, only staying for night but not ideal location.
Room set up and cleanliness. Parking and security.
Stayed in November 2023
Reviewed: 9 November 2023
Jennifer
United StatesLocation
Stayed in September 2023
Reviewed: 5 November 2023
Marina
United KingdomNot the most comfortable beds
Good sized room
Stayed in October 2023
Reviewed: 2 November 2023
Watson
United KingdomMy face cloth (for sensitive skin and medical condition) went missing, obviously picked up by cleaner and when trying to resolve this we kept getting passed to new people and struggled to come to an agreement on how to solve this. It's took 5 days before we got a managers email and were leaving still unresolved
The location to all surrounding massachusetts was good and close to everything you'd need.
Stayed in November 2023
Reviewed: 25 October 2023
Kenn
United StatesThe hallway smell a weed smoke, it’s perfectly stated that no smoking but, yeah it, at 9 pm that was the high-light.
It’s location, a 20 min drive to boston logan airport.
Stayed in October 2023
Reviewed: 22 October 2023
Sarah
United StatesLack of amenities, small rooms, tiny beds, lots of hair on our bedding.
Location
Stayed in October 2023
Reviewed: 16 October 2023
Sam
United StatesPillows were flat and strange and towels were very small
Clean and convenient near highway
Stayed in October 2023
Reviewed: 9 October 2023
Rebecca
United StatesThe sheets had a stain on them and we were only given 2 towels.
No breakfast
Stayed in October 2023
Reviewed: 8 October 2023
Erika
United StatesDid not like the pillows at all. Very uncomfortable!
Location was good; easy access.
Stayed in October 2023
Reviewed: 28 July 2023
Hassan
EgyptNa
Location
Stayed in June 2023
Reviewed: 23 July 2023
Chris
United StatesA/C was vibrating loudly, someone pulled fire alarm at 4am
Clean, great staff
Stayed in July 2023
Reviewed: 20 July 2023
Anthony
United Statesdifficult enter lot from highway due to curb preceding entrance
location
Stayed in July 2023
Reviewed: 15 July 2023
Angela
United StatesStaff failed to clean room when scheduled. Bathroom door hardware fell off. Subpar linen.
Location
Stayed in July 2023
Reviewed: 1 July 2023
Derek
United StatesDogs barking a lot in other rooms,,,pot smoking in halls elevators. No maid service Covid is way over get back to work!!!
Was clean
Stayed in June 2023
Reviewed: 26 May 2023
Jillian
United StatesMy friends room smelled like cigarettes and my AC unit only worked sometimes.
It was in a good location. Near attractions but not so close that you had to deal with a lot of traffic.
Stayed in April 2023
Reviewed: 25 May 2023
Melanie
IrelandFacilties can do some improvement.no sink in the shower/toilet .lack of privacy bcoz of the window when curtain is pulled.towel are too small.the tea and coffee are either lukewarm or just OK.
Size of the room and the location
Stayed in May 2023
Reviewed: 9 May 2023
Sanford
United StatesWas there breakfast? I missed it!
Stayed in May 2023
Reviewed: 1 May 2023
Ledlow
United StatesThe air unit needed some maintenance, made squeaky noises off and on as parts moved.
Staff was attentive and helpful when an issue with the door arose. Room was spacious and felt clean and comfortable.
Stayed in April 2023
Reviewed: 11 April 2023
Michael
United StatesThe heat in the AC unit in the room should have been replaced it worked but not like it should have they only last a couple years I used to install these years ago when I was a kid
What I always notice at a business is if the staff greet you every time I walked in I was greeted it did not matter what time if they were customers phones ringing they greeted everybody that goes very far with me
Stayed in March 2023
Reviewed: 13 March 2023
Irene
United Statesthe hotel had a weird smell all over, like cigarette smoke mixed with bathroom cleaner. we paid extra for a premium king room, supposedly had free snacks and drinks. it had three snacks One water One juice for a room that’s for Two people. the sink is outside the bathroom in the hallway. the pillows were not comfortable. the coffee maker is old and was on a desk that had no plug to use it.
only 20 minutes to Boston and the free parking. the price is good
Stayed in March 2023
Reviewed: 21 February 2023
Felix
United StatesWill like to stay longer but receptionist said can't stay more than 30 days it's Massachusetts laws please your paying for the stay.
Very Peaceful
Stayed in February 2023
Reviewed: 22 January 2023
Strati
United Statesthe people that stay there
easy access
Stayed in December 2022
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