Comfy beds Quiet space Amazing staff

Stayed in April 2024

Bathroom outdated. Toilet was industrial style. Whole in door. Huge stain on bedroom carpet. Hotel room phone outdated. Charging ports on lamps did not work.

The bed and pillows were very comfortable. The noise from the toilet and turning on the shower were obnoxious and unbearable.

Stayed in March 2024

Couldn’t find our reservation and insisted we needed our Reservation #. Had to evacuate our floor due to fire alarm. Never told why. Needs serious updating for the price we paid.

Beds were comfortable

Stayed in September 2023

Bathroom could use a facelift.

Had a room upgrade and complimentary breakfast.

Stayed in August 2023

Wish we had stayed longer.

Our 1 night stay at Sheraton Anchorage was excellent. The room was clean, comfortable on a high floor with a great view. The staff at the front desk were friendly, helpful and efficient. We arrived early and our room was ready. Didn't have to wait. Dinner at the restaurant was very good with great service.

Stayed in August 2023

Service was good, bar staff were great.

Stayed in July 2023

Good selection

Stayed in July 2023

Food was awful. Tried brucetta for snack in dining room, not thoroughly heated . Breakfast buffet not very good, think eggs were powdered? Barely got service for coffee or water, forgot to ask about ordering omlette.

Front desk service was great. Pretrip and while we were there. Pia was especially helpful.

Stayed in July 2023

Ice space was closed. No flexibility to adjust e.g. late checkout as they claimed that it was booked via Booking.com... Don't recommend the place.

Vanilla American hotel without much charme. Old school facilities

Stayed in July 2023

Just a little bit far from the street did a lot of walking.

It was a good hotel friendly staff.

Stayed in July 2023

reception and room amenities - shower gel, shampoo, etc. I stood in front of the reception area for good 5 min before the gentlemen at the counter even acknowledged me by lifting his head and pointing to the phone. Then another receptionist strolled in, ignored me, paged someone that some room is missing shower gel (which I found funny at the time) and went back to a side room. After a few minutes she came out and only then acknowledged me. After checking in the receptionists' services remained bad - putting us on hold and saying he is busy with 10 people standing in front of him when all we wanted is to find out where we can get some ice and then of course empty shower gel and conditioner bottles in the shower we needed to call about. My understanding is they are understaffed and demonstrate it to the customers on purpose hoping for management's reactions to a bad review.

Everything but reception services and housekeeping.

Stayed in July 2023

Went to local restaurant for meal and drinks. Food was very average, service took a long time and overall it was not well priced. Room was dated for the charge rate, particularly for a Sheraton establishment.

This was an overnight stay, so it was a place to have a meal and sleep.

Stayed in June 2023

Location was a bit away from dining options but Anchorage is easy to walk so that’s what we did.

We returned to the hotel after 2 nights at Seward and it was fine .

Stayed in July 2023

The hotel décor is stuck in the 90's and though the staff weren't unhelpful, they were just fairly clueless. The meal we had in the restaurant was not really acceptable - staff were bickering and other customers sent back their meals - I'd recommend a restaurant in town. The location is on the eastern edge of downtown and its a 15 minute walk in.

Anchorage hotels are quite expensive and this was the best compromise.

Stayed in June 2023

very institutional furnishings and finishes

large airy room

Stayed in June 2023

Not enough towels and no body wash in dispenser. Staff not very helpful. Room not cleaned for 2nd night. No fresh towels. Breakfast was not included. At 450$ a night breakfast should be included.

Nice view and good location.

Stayed in June 2023

The room was booked with breakfast. But I was told that breakfast not included when check in. After showing staff my booking detail, breakfast vouchers had been issued. 4 pm check in time was bit late.

Spacious room with clean and comfortable bed.

Stayed in May 2023

Nothing

Good

Stayed in May 2023

They charged me extra for parking on its lot, then they wanted more money for better WiFi. free WiFi did not work properly, said I could not use it on more than one device. No free coffee in the lobby for guests. i feel I paid more than fair amount/day to stay here. I did not had to pay for any of this elsewhere in my entire Alaska trip.

it’s location near Railway station and downtown.

Stayed in May 2023

as much as I paid for the room, I had to pay extra $19 for parking, WiFi was bad, kept disconnecting, they wanted another $10 for stronger WiFi service. No free coffee in the morning for guests. this should’ve been included in the room charges. Let’s be honest, this is not New York Manhattan.

conveniently located near Railway station.

Stayed in May 2023

there were no restaurants open at the hotel and very limited food nearby.

clean, staff pleasant and helpful

Stayed in September 2022

Stunning views and well thought out accommodations. Very classy and clean

Stayed in September 2022

There was garbage already in my room on check in and hair in the sink. The food at ptarmigan was disgusting too.

The location and the view from my room.

Stayed in September 2022

The room service was not timely. Requested cleaning the room three days in a row finally get serviced, then our personal food was thrown away when the room was cleaned.

Stayed in September 2022