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  5. Reviews of Sheraton Oceanfront Hotel

Reviews of Sheraton Oceanfront Hotel 3 stars

3501 Atlantic Avenue, Virginia Beach, VA 23451, United States

#75 of 135 hotels in Virginia Beach

Guests' Choice

Review score

Based on 54 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.6

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 15 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night
    • Submitted via mobile

    The elevator wait has been and continues to be an issue.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Lovely hotel with major issues
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The parking was substandard for the location. 2 elevators with only 1 elevator barely functioning. During our stay the one functioning elevator broke down for an extended time and our room was on the 10th floor. (You work out the inconvenience)

    The room was just lovely. The staff was very helpful and pleasant. The hotel was very clean.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    The room was clean and the staff was accommodating.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Only one elevator was working

    Location was great

    Stayed in April 2024

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    My sheets had stains in them

    The view of the water

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    It was great
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Limited view, Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Great location

    Stayed in February 2024

  • Reviewed: 13 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Oceanfront King Suite with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    The restaurant served cold steak and was out of some options

    Location and staff was professional

    Stayed in January 2024

  • Reviewed: 2 January 2024

    8.0
    Nice location to see sunrise
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night
    • Submitted via mobile

    Breakfast moved at a leisurely pace, as only two people were serving. It wasn't buffet-style.

    It's clean comfort and nice location

    Stayed in January 2024

  • Reviewed: 6 October 2023

    8.0
    Overall, good.
    • Leisure trip
    • Family with young children
    • Suite, 2 Queen, Sofa bed
    • Stayed 1 night
    • Submitted via mobile

    More kitchen space. No dishes provided.

    The suite setup and walk-in shower.

    Stayed in October 2023

  • Reviewed: 11 September 2023

    9.0
    Amazing stay and we will be returning in the future
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Parking is not on site but it is across the street

    The staff was excellent and went above and beyond during our stay.

    Stayed in August 2023

  • Reviewed: 5 September 2023

    6.0
    Nice hotel, just needs rooms cleaned more often
    • Leisure trip
    • Couple
    • Guest room, 1 King, Poolside view
    • Stayed 4 nights
    • Submitted via mobile

    The ad didn't say that the pool view is also ocean view. Upgraded to an ocean view which had a smaller bed. If I would have known I would have not changed rooms. The biggest complaint however was the room cleaning service, Absolutely was the worst I have ever had. Asked the room service people over 4 times within two days to clean the room and never did until I talked to front desk twice and finally had to get manager involved. Garbage was piled up in our room and some of our neighbors had garbage sitting outside their doors for over a day. Beds were never made or changed, had to ask front desk to get new towels while the old ones just sat. For the price of the room, I was expecting a little better service.

    Great views. Pretty clean facility.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    9.0
    We had a great stay, friendly staff and a very clean hotel made it enjoyable except for the wait for elevators. It was 9
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The elevator situation was not good. During check in and check out we had to wait 10-15 mins for an elevator. My mother was in a wheelchair so it was really hard to get an open elevator in a timely manner. I had requested early check-in at 3 pm but they continued to tell us our room wasn’t ready but when cleaning staff was on our floor at 8:30 am and even inquired at 10am if we were leaving so they could clean our room.

    The location and view were perfect. The staff were friendly and helpful. The rooms and the hotel were exceptionally clean.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    9.0
    But everything else was great !
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 4 nights
    • Submitted via mobile

    It was nice but the bathroom floors weren’t that clean and the ice machine on our floor looked so nasty on the outside of it and some garbage tossed beside the ice machine remained there the 5 days we were there.

    Nice location and staff very nice .

    Stayed in August 2023

  • Reviewed: 24 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 3 nights

    Not Enough Elevators in the Hotel. Traffic Gets backed up in Lobby and every floor.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    8.0
    Great.
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The food in the restaurant and the service. And the I have to pay for parking. Not fair at all.

    Close to beach. Clean nice bathroom all new and clean. Bed was good. No view at all.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    8.0
    No
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    A good customer service

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Elevators were very alow

    Location was great

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    I prefer a full oceanfront (not partial ocean view). Room rates were steep (especially considering it wasn't a holiday weekend).

    Bed was VERY comfortable and one of the best showers---strong, hot flow.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    9.0
    Our stay was fun, relaxing, and pleasant.
    • Leisure trip
    • Group
    • Suite, 2 Queen, Sofa bed
    • Stayed 3 nights

    Nothing, It was a wonderful stay.

    The location was excellent. The staff was very helpful and friendly. We loved the pool attendant named Chuck. He was very friendly and helpful the entire time we were there. We loved the pool side drinks and food. We also loved that we got to check in an hour early. We will be coming back in the future!

    Stayed in July 2023

  • Reviewed: 16 July 2023

    9.0
    Great stay! We will be back.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Balcony
    • Stayed 5 nights

    The staff at the hotel was amazing. We really appreciated their friendliness and they were always helpful and accommodating. The location was great! The hotel was so close to shops, restaurants, and the boardwalk.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    6.0
    I won't stay there again.
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 1 night

    Hotel is old and tired. Construction noise was so bad, we moved to another room. The bathroom door was warped and wouldn't shut. The toilet paper holder was broken. At night, there was a wind tunnel between the rooms that rattled doors and kept us up.

    Nice location overlooking the beach and ocean.

    Stayed in May 2023

  • Reviewed: 28 April 2024

    10
    All and all fabulous and I definitely will do that again
    • Leisure trip
    • Couple
    • Guest room, 1 King, Sofa bed, City view, Balcony
    • Stayed 9 nights
    • Submitted via mobile

    We had king size bed and has trouble getting the sheets on staying on

    It was delicious and plenty

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Balcony and City View - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Elevator was rackety

    So extremely comfortable with great amenities and luxury.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    5.0
    Disappointed...
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, Ocean facing view, Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not as clean as it should be (hair in the tub). Bathroom was VERY small. One of the 2 elevators was broken on the 11 story building that had events on the 2nd floor that consumed the one working elevator. No other way to get the carts upstairs. $15 per night fee for parking. No carts available at checkout. Staff was not very helpful either. They had a "sorry about your luck" attitude.

    I liked the location and the view.

    Stayed in March 2024

  • Reviewed: 12 February 2024

    10
    Every thing was nice and good
    • Leisure trip
    • Couple
    • One-Bedroom Oceanfront King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Every thing was lovely

    Everyone was nice and they switched my room when I asked

    Stayed in February 2024

Showing 1 – 25

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