The dessert for room service was not worth the money. Not sure they understand what a sundae is.

Location and view from room. The service was top notch.

Stayed in August 2025

The entrance and corridoor are a little too dark.

Staff and the concierge were very helpful. Location is excellent.

Stayed in August 2025

Spacious room with very comfortable bed. Well equipped bathroom and a Nespresso machine.

Stayed in July 2025

Lighting around the hotel could be brighter. Lobby was very dim and didn’t look welcoming. The gym was rather small and it was at times challenging to do workout set when there were a number of people in the gym. Think it would have been helpful to provide complimentary bottles of water in the hotel rooms.

Location handy for taking the various metro lines

Stayed in July 2025

View but was aware before booking.

Loved everything about the hotel - staff, excellent location for being in lower Manhattan, room was fantastic, good size bathroom really amazing shower. only slight down side was the view but I was aware of this before I booked - all in all a great stay. excellent staff especially that doorman who are super helpful and friendly

Stayed in May 2025

getting locked out of the room when when we should have had access. no big drama but a bit of a hassle.

the style of the place. The outside space.

Stayed in June 2025

The hotel was quite pricy for the size of room but location is top class...

My wife and I stayed at the Soho Grand when we travelled to New York for 2 nights (a total of 36 hours) in May. The Hotel is unbelievably well located and this is the main reason we chose to stay here. Rooms are very slick with all amenities included yet they are pretty small - I guess don't expect a huge room in NYC. I used the coffee bar which was perfect to grab a hot cup, some snacks and do some work. Make sure to check out the super cool diner on the street level - its AWESOME!!!

Stayed in May 2025

Sometimes can be noisy due to parties on the first floor but top floors help

Great location, amazing design, comfortable and nice

Stayed in May 2025

Fabulous location on the heart of Soho with fabulous views. Super cool vibe and decor.

Stayed in May 2025

Nothing

Location and bar

Stayed in March 2025

Bar

Stayed in May 2025

The hot water did break in the hotel for 24 hours, but this is outside of the hotel's control, and without making any complaint, we were sent a letter of apology and two days worth of free breakfast.

Great location and a really buzzing place! The doormen were always so pleasant, and the hotel is a 5 minute walk to the A,C and E train. We would definitely recommend this place. The hotel does have a late night bar with loud music but you can't hear this from your rooms.

Stayed in April 2025

Nothing really but it was a bit too expensive for me

Very cool hotel lovely staff and nice bar area

Stayed in April 2025

Staff not hugely friendly at reception or bar area.

Lovely hotel, beds so comfortable. Great location. Fabulous door man.

Stayed in April 2025

The nightclub downstairs is loud on Saturday night. We arrived late on Saturday night and the only room left was the closest one to the club. The reception made up for it the next day with a change of room with an upgrade. The rest of our stay was excellent.

Stayed in April 2025

No refillable water station.

Staff and location.

Stayed in March 2025

N/A

I stayed under 24 hours on this trip and so vould not full enjoy the facilities.

Stayed in March 2025

VERY HORRIBLE PILLOW LIKE SLEEPING ON A FULL TIRE FILLED WITH AIR. THE BED IS REALLY HARD, TOILET OVERFLOWED A COUPLE TIMES. THE FINALLY BROUGHT ME A NEW PILLOW.

GOOD VIBE, YOUNG, WELL APPOINTED.

Stayed in March 2025

I wouldn't change anything, prices are high to eat and drink in the hotel, but the whole of New York, has gone through the roof, cost wise.

Room was well laid out, clean, finished to a high standard, Location was three minutes walk from subway, bar was very smart, and luxurious, staff are extremely friendly, and good at their job.

Stayed in February 2025

Didn’t like how dark the halls and lobby are.

Stayed in February 2025

Just little housekeeping things- amenities not replaced (shower cap etc) things not really cleaned the best. No hot water for shower one day in morning :( kept hearing dripping in walls? Ceiling ?

Location and staff are fantastic!! All night diner &Black out shades are the best lol!

Stayed in February 2025

Gym was a bit small

Cool atmosphere, nice staff nice room Cool bar

Stayed in February 2025

The bed was a little soft. Maybe new mattress’s.

Breakfast was very good we ate in the diner. Staff was very accommodating.

Stayed in February 2025

We booked 2 rooms 711 and 729. We were charged with $800 of security deposits for each room and upon checking out on 5th January we were told that these deposits will be reimbursed within 3 business days. More than 2 weeks passed already and despite numerous emails and phone call to billing department, and despite the promise nothing has been reimbursed and we were not even informed about the reasons of such delay. We did not want to write this here but our written requests and phone calls were just ignored by hotel. We feel really sorry about this and although $1600 is not an amount that makes us starving but the attitude we are getting is not appropriate. Thank you of someone from hotel would take a minute and at least answer us.

Location was very good.

Stayed in January 2025