15 Ngo Quyen Street, Hoan Kiem, Hanoi, Vietnam
#74 of 878 hotels in Hanoi
Guests' ChoiceBased on 313 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Martin
AustraliaWonderful staff, great location close to everything.
Stayed in May 2024
Reviewed: 12 May 2024
Sejal
SingaporeThe service at breakfast was very slow and inconsistent.
It was good - not incredible, the rooms were a bit dated though the hotel grounds were nice.
Stayed in May 2024
Reviewed: 11 May 2024
Saif
United Arab EmiratesAgain, it’s a beautiful luxurious hotel, however, it is a bit formal and lacks warmth. I felt this especially with management who seem to avoid interacting with guests. On the other hand, some of the staff were just wonderful and helpful, especially the butler service
The property is centrally located and comes with a lot of history. It is in fact a beautiful hotel and you can quickly see its allure with travelers and locals a like
Stayed in April 2024
Reviewed: 9 May 2024
Isolde
United KingdomI did not like the continual music in the Vietnamese restaurant
Very nice location
Stayed in April 2024
Reviewed: 3 May 2024
Semyon
South KoreaNice building, perfect private garden and inner courtyard
Stayed in May 2024
Reviewed: 29 April 2024
Elaine
United KingdomIt was top quality
Stayed in February 2024
Reviewed: 26 April 2024
Kevin
AustraliaEverything
Stayed in April 2024
Reviewed: 17 April 2024
Asma
FranceNono
Exceptionnel Hôtel à real Legend
Stayed in April 2024
Reviewed: 8 April 2024
Dr
ThailandThe service since limousine, club service, room amenity was really excellent and impressive
Stayed in March 2024
Reviewed: 28 March 2024
Kamyar
TurkeyIt’s a bit pricey in a cheap country
Spa was great. Rooms on heritage wings are smaller than the other wing but newly renovated and lovely. Staff are very nice and helpful. Check in/out smooth and breakfast was good as well
Stayed in March 2024
Reviewed: 27 March 2024
Joshua
United StatesWonderful experience. Loved the history of the hotel as well. Recommend to anyone traveling to Hanoi.
Stayed in March 2024
Reviewed: 26 March 2024
Johannes
BelgiumNothing
Excellent dinner, with life music
Stayed in March 2024
Reviewed: 22 March 2024
Emily
AustraliaOnly a tiny thing - the gym doesn’t have a lot of space to roll out a mat for exercises. Otherwise it’s very well equipped.
Beautiful hotel, very French. Loved the gardens. Lots of restaurants and bars, and a great pool, gym and spa. Staff are very friendly and helpful too.
Stayed in March 2024
Reviewed: 20 March 2024
Harumi
Japanmuch time was needed for my passport copied.
very kind staff / elegant atmosphere / worth staying at
Stayed in February 2024
Reviewed: 11 March 2024
Hesham
United Arab EmiratesA bit expensive for Hanoi
Great service and facilities
Stayed in March 2024
Reviewed: 4 March 2024
Hisami
JapanEverything was good, nothing to complain about.
We got upgraded so all were really great.
Stayed in February 2024
Reviewed: 23 February 2024
Emma
United KingdomExpensive for Vietnam!
Exquisite hotel- wonderful rooms, excellent breakfast, world class cocktail bar!
Stayed in February 2024
Reviewed: 18 February 2024
Elsa
VietnamI wish I could stay there forever!
The service staff has incredible skills and knowledge, and they delivered the service with so much warmness and joy. My room is very comfortable, the bed is beyond my expectations, it was so comfortable that I fell asleep before dinner :) The location was just right, exactly what I was looking for.
Stayed in February 2024
Reviewed: 14 February 2024
Alexandros
GreeceAmazing hotel, stunning. the place to stay in hanoi, although its in the expensive side, you are staying in an actual landmark. Spa one of the best in the world, ling ling (or jing jing - i am so sorry!) was amazing!
Stayed in February 2024
Reviewed: 11 February 2024
Katrina
TurkeyNo walk in shower which would have been nice. Anericano coffee not great at breakfast. Didn’t use pool so not relevant but looked fairly small.
The grandeur, the history the staff.
Stayed in February 2024
Reviewed: 7 February 2024
Lesley
CanadaStaff, rooms, cleanliness, food
Stayed in February 2024
Reviewed: 1 February 2024
Catrin
BahrainConsistently first class hotel....always stay here when in Hanoi.Great rooms, amazing service and top class restaurants onsite.
Stayed in January 2024
Reviewed: 29 January 2024
Hikmet
Switzerlandnot at all
excellent
Stayed in January 2024
Reviewed: 28 January 2024
Carol
Francena
It was perfect.
Stayed in January 2024
Lloret de Mar, Spain
Zalakaros, Hungary
Warrenville, USA
Unawatuna, Sri Lanka
Menton, France
Vineyard Haven, USA
Rānchī, India
Cromwell, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content