Bakgatla Gate, Pilanesberg National Park 318, 0316 Pilanesberg, South Africa
#7 of 11 hotels in Pilanesberg
Guests' ChoiceBased on 1364 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.3
Facilities
9.1
Staff
9.4
Value for money
8.7
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End of dialog contentReviewed: 18 November 2023
Andrew-harvey
AustraliaNothing as it is as close to perfection as you will get.
This is my second visit here in just under a year and I live in Australia so you know this place is very special. The accommodation is perfect, the staff are amazing and the food is divine. The game in the national park is incredible and the hotels highly experienced rangers help you really appreciate it.
Stayed in November 2023
Reviewed: 16 November 2023
Daniela
MexicoQue está cerca de la reserva natural. Humbus was the best guide. 100% recommended.
Stayed in November 2023
Reviewed: 14 November 2023
Sean
South AfricaWork being done to renovate one of the rooms near to ours meant that there was noise, visible building equipment/rubble, and impacted privacy.
Proximity to Nature Relaxed environment
Stayed in November 2023
Reviewed: 11 November 2023
Unathi
South AfricaNothing just the road to get there is full of potholes but that isn’t the problem of the lodge!
The food was amazing, the staff was very warm and professional and the suite (S1) was exceptional! We even tried to extend our stay but was fully booked!
Stayed in November 2023
Reviewed: 9 November 2023
Judy
South AfricaNot enough sitting space in the bar areas when the hotel is full.
Everything is superb thank you. The Boma supper was a highlight. The staff are wonderful. Aaron our waiter deserves a special mention . He was very efficient and friendly.
Stayed in November 2023
Reviewed: 8 November 2023
Nkululeko
South AfricaNo buffet menu
Stayed in November 2023
Reviewed: 2 November 2023
Trish
United KingdomNothing
We had a wonderful stay. The staff, rangers everyone was polite and well trained. We had a very unusual weather front came in and was incredibly disappointing. However because the place was so lovely we were able to cope and would love to visit again when the weather is good.
Stayed in November 2023
Reviewed: 2 November 2023
Ana
United KingdomAll nice :)
It was one of the most beautiful stays of our honeymoon! They exceeded our expectations by far - the food was just amazing (Michelin worthy) and everyone was so friendly. The game drives were incredible (we had Anja really recommend her) - we saw so many animals all the time, even two lions crossed our car a few meters away from us…) What also surprised me is that there are not many cars in the national park, you are mostly alone (from what I have heard in Kruger it’s quite different). SUPER RECOMMENDED
Stayed in October 2023
Reviewed: 1 November 2023
Pauline
AustraliaNothing
Lovely room - freestanding cabin set in bush land. Amazing outside shower. Game drives with very knowledgeable guides. Excellent foods
Stayed in October 2023
Reviewed: 27 October 2023
Linda
AustraliaThere was nothing to dislike about this property
Every thing. Such an amazing place to stay. Staff were amazing. Always happy to help and go above for you. Our game drives with Anja were amazing she was an awesome guide so much fun was had.
Stayed in October 2023
Reviewed: 26 October 2023
Linda
AustraliaNothing really
The property is amazing, great location, great service and just amazing
Stayed in October 2023
Reviewed: 19 October 2023
Nelly
South AfricaNothing, honestly
Friendly staff Very beautiful and clean environment The food is good.
Stayed in October 2023
Reviewed: 17 October 2023
Louise
United KingdomThe outdoor shower was lovely but the children were scared of bugs so they wouldn’t use it. There was nothing wrong with it and there was a bath indoors!
The room was large and clean perfect for a family with lovely facilities
Stayed in October 2023
Reviewed: 12 October 2023
Sudhir
South Africachef was amazing, he treated us like kings
Stayed in August 2023
Reviewed: 9 October 2023
Dekel
IsraelBeautiful lodge, comfortable rooms, great service and fun game rides!
Stayed in October 2023
Reviewed: 8 October 2023
Jennifer
United StatesI made the suggestion that in between the morning and evening tours, that some kind of fun area for ping pong, darts and a pool table would be available. Reading material and newspaper. Some of us don’t do sun and would prefer not to be in a bathing suit but drinks around a game area would be nice!
Absolutely beautiful, immaculate, the rooms are 5 star, but what sets this lodge apart is the service. So ready to assist in any way and the big smiles and kind hearts of all from front desk to restaurant to cleaning. Tanya our driver was so smart well informed fun and made my whole safari experience something I will never forget. Thank you !! From Kentucky USA.
Stayed in October 2023
Reviewed: 5 October 2023
Endri
NetherlandsFood buffet sometimes had burned food, but in general the food and service great
Rooms were luxuriously outfitted, with king-sized bed and massive bathroom with a large bath and outdoor shower. Each evening there is turndown service, and replacement of water and snacks/drinks in the room. Each morning before game drive there was coffee and snacks, after game drive there was breakfast, before afternoon drive there is tea with snacks and after the drive there is dinner. Food was great, and rangers are super friendly
Stayed in September 2023
Reviewed: 5 October 2023
Christo
FranceNothing all good except Booking.com took payment in advance without authorization when the conditions clearly state pay at venue.
Everything great location excellent service
Stayed in October 2023
Reviewed: 26 September 2023
Makgonye
South AfricaI don't want to tell lies that aren't existing
The reception by the staff from the security gate - receptionists - kitchen staff - rooms staff - porters and very friendly and knowledgeable game drive rangers... Absolutely deserving my another visit...
Stayed in September 2023
Reviewed: 25 September 2023
Fairouz
United StatesExcellent service.
Stayed in September 2023
Reviewed: 20 September 2023
Annemarie
South AfricaThe African bush is just magical. There was a huge bush fire in the reserve but we felt safe as the staff was calm and confident.
Stayed in September 2023
Reviewed: 14 September 2023
Orit
IsraelThe only thing I would add is an activity or show in the evening The open air shower in the room was surprising. In the evening during the time we were there it was cold to bathe in it. I would add another convenient faucet in the bathtub inside the room
We had a wonderful stay, the food is good, the safari guide was very good. Highly recommend the place
Stayed in August 2023
Reviewed: 7 September 2023
Stella
South AfricaNothing to report in this regard. If only the staff would give directions to the place, e.g. mention prominent and clear landmarks.
I liked the way a misunderstanding was resolved in an amicable manner. The last night was very well organized, supper in the boma with a wide choice of food. The rangers were knowledgeable, friendly and punctual.
Stayed in August 2023
Reviewed: 6 September 2023
Ian
United KingdomThere is nothing that could be improved upon really. If I had one suggestion it would be that the lunch menu could be reduced, yes reduced as it is not necessary to produce a 3 course lunch 2 hours after the majority of guests have finished breakfast.
The whole experience was first class. The Game Drives and guides were all excellent and we saw so much animal life it was amazing. The lodge staff were all very friendly and quietly efficient.
Stayed in August 2023
Reviewed: 5 September 2023
Shaheena
United KingdomThe food was good, but there could be more halal options (no alcohol/pork and meat slaughtered according to Islamic principles). There were a few items on the (limited) menu that sounded great until we saw that they had alcohol or gelatine - this was a letdown.
The welcome and service was exceptional. The staff were all so friendly and warm, especially to our two kids (5.5 and 8 years) who were very excited to stay here and enjoy the safaris.
Stayed in September 2023
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