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They advertise like an hotel but is only a motel. Tv. was not working at all unknown brand and only able to control with remote control which has no batteries. After 20 minutes trying to watch the news with no results ,I had to call one phone but the person who answered want me after my 10 hours flying (at 11.49 PM ),to go to the lobby to look for the new batteries “somewhere” in the lobby, because was to late for her to fix a problem that should never happen. Not even one of the plugs to charge the cell phone or lap top worked (USB and C port from very bad quality). So I had to charge everything in my rented car. The heating water also not working at all. Looks a facility that the owner runs from his home. The people who answers the phone really don’t care much to satisfy the passengers. They just answer emails asking for apologies, but nobody comes to the facility when you tell them what was not working. They promise me to come next morning to fix all the things not working, but never appeared. Finally next day at 10.30 am I decided to cancel my next day reserved, but they kept my money for 2 days anyway. …. In simple words I felt very deceived going to Kasa Catrina. Is worst than a Super 8 motel. Owner probably makes big money because no personal hired but he never supervise his facility either. Nobody warned me that I absolutely needed to have my own USA SIM card in order to get to my room, because everything is virtual. If your flight arrives after office hours, and no USA SIM card no possibility to get into your room since nobody in the lobby either. Took me like 30 minutes to follow all the virtual procedures to get to the lobby and my room. Doing that very late in the night after 10 hours flying from Chile was a nightmare.

We were in San Mateo for a family celebration. The hotel was wonderful. We spent time in San Mateo and San Francisco and the location of the hotel was perfect for a day in San Francisco. We had lunch at Park &Howard Bistro and a wonderful dinner at Palette in the mall. Both wonderful places to eat.