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Top 10 Questions
What does the price include?
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.
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Can I make a reservation without a credit card?
You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
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How do I know if my reservation is confirmed?
As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.
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Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.
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What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number in your booking confirmation. Used with your booking number, it allows you to log in to My Booking.com. At My Booking.com you can view, change or cancel your booking. Remember to keep your PIN code confidential.
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Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) are provided in the online booking confirmation, confirmation email and at My Booking.com.
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How can I see how much a hotel room costs?
Once you've entered the dates of your stay, the rates will be clearly displayed along with the available room types.
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I am entering my credit card details. When will I be charged?
The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the "Hotel Policies," in the room description under "Conditions" and in your booking confirmation.
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Does the hotel need a deposit or payment in advance?
Most hotels don't require a payment or deposit in advance. If they do, you can find the details under "Hotel Policies" on the hotel’s page and in your confirmation email.
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We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Any additional fees for children are not included in the reservation price.
- During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.
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How to Book
Home page —
Need some inspiration for your next stay? Start your search on this page, where you’ll find great city destinations recommended just for you. Already have a destination in mind? Use the search box to quickly find the perfect place to stay. We’ll even save your results under “My viewed hotels,” in case you don't want to book right away.
Search results —
Narrow your search for hotels, apartments, B&Bs and more in a variety of ways. Use our filters to sort by price, star rating, facilities or property type. Quickly find the best neighborhoods, famous landmarks, shopping areas and other attractions using the drop-down options at the top of the page. You can also use our maps to get an overview of where you’ll be staying in relation to other places of interest.
Property page —
Once you’ve made a selection, use this page to see what’s available. Want to know what the property looks like or what its top features are? Maybe you'd like to read if other guests enjoyed their stay? You can also find info on the total price of your stay, booking conditions, payment types, and our best price guarantee on this page.
To proceed with your booking, select a room type and the number of rooms you’ll need, then click “Book now.”
Complete your booking —
Just enter your details, guest names and any special requests you have for the property in our secure payment area. We’ll also ask for your credit card info, which is only needed to guarantee your booking. Some properties also offer the option to book stays without credit cards. In that case, your payment details aren't required.
TIP: Avoid the hassle of entering your details by signing in with your My Booking.com account. You can also save your credit card info to book faster the next time you visit our site.
Done! —
Your booking is confirmed. Make sure you review the details of your upcoming stay immediately after you complete your booking. Our confirmation page will also include policies related to your booking and important contact info in case you ever need to reach us.
We’ll also send you a confirmation email, which will include everything you need for your upcoming stay.
Searching
Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) are provided in the online booking confirmation, confirmation email and at My Booking.com.
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How can I see how much a hotel room costs?
Once you've entered the dates of your stay, the rates will be clearly displayed along with the available room types.
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Can I make a booking for tonight on your website?
Yes, you can! Just be sure to take extra care when entering all of your information (especially your credit card number) as we may not have enough time to contact you to fix any errors, which could jeopardize your reservation.
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How can I search only for hotels that are available for the period I want to stay?
Booking.com automatically shows only those hotels that have availability for the dates you enter.
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Can I search for hotels by price?
Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a "Sort by:" bar, which includes the option of sorting the hotels by price. When you click on "Price," you can sort the hotels by price in combination with specific available room types.
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Can I limit the search to show hotels in a specific district or near a landmark?
Yes, you can refine your search in several ways:
- You can enter the district or landmark directly into the "Destination/Hotel Name" field in the search box.
- If you have already started a search you can use the filters on the left hand side of the page, including the "District" filter.
- You can use the map to browse hotels by clicking "Show map." Then move your cursor over the tagged hotels and landmarks and click on them to see more information.
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What is the location of the hotel?
On the left hand side of the hotel’s Booking.com page you can see a map. By clicking on "Show map" you can see the hotel’s location. The hotel you are looking at will be tagged in orange; nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.
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How can I search for hotels that have rooms large enough for families?
There are 2 ways you can search for family rooms:
- When entering your destination and dates of stay, you can select the number of rooms you'd like, along with the number of adults and/or children that will need to be accommodated. The hotels shown will be limited to those that can match your specific requirements.
- After you have entered your destination and started your search you will see a list of hotels. On the left side of the page is a filter box that says "Filter by." You can check "Family Rooms" under "Facility." This will limit the search results to hotels with family rooms.
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How do I search for hotels with specific facilities, such as an indoor swimming pool?
After you select your destination and dates of your stay, a list of available hotels is displayed. To the left of this list you will see the option to "Filter by" different categories. Under the "Facility" category you can click on one or more of the options listed. This will allow you to see only the hotels that meet your needs.
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Can I limit my search to hotels with facilities for people with a disability?
Yes, you can. When you enter a location and start your search, you will see a list of hotels. On the left side of the page, you will find a filter box. In the "Facility" category, you can check the box next to "Rooms/Facilities for Disabled Guests." This will limit your search results to hotels that meet your needs. You can always contact us to confirm availability before booking.
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Room Types
We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Any additional fees for children are not included in the reservation price.
- During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.
Lbh pna nyjnlf pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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What is the difference between a Double Room and a Twin Room?
A Double Room has one double/full bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the "Special Requests" box during the booking process.
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What is a "non-refundable" or "free cancellation?"
Every room has a different policy set to it (by the hotel). - A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
- Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the hotel. This is written in the room conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before mm/dd/yy hh:mm").
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Can I request an extra bed in my room and will there be an extra fee?
Information regarding extra beds can be found under "Hotel Policies." Please take note of the following:
- Additional fees, if any, are not included in the reservation price.
- During the online booking process, please note your request for an extra bed/crib in the Special Requests box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email.
Lbh pna nyjnlf pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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Pricing
What does the price include?
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.
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Are the prices shown on Booking.com per person or per room?
The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.
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Are taxes included in the price?
This depends on the hotel and the room type selected, but it’s easy to see what's included by checking the text under the room name. Tax requirements change from country to country so it's always good to check. You can see more detailed information about what is included in the price by moving your cursor over the text in the "Conditions" column. This information will also be in your confirmation email and can be accessed via My Booking.com.
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Is breakfast included in the price?
This depends on the hotel and the room type. You can see if it's included by checking the text just below the room name. If it's not included, you can move your cursor over the text in the column "Conditions" to find out if it's available and what, if any, the additional costs are. This information will also be included in your confirmation email and at My Booking.com.
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Do I pay a reservation fee to Booking.com?
No, we don't charge any fees at all.
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What does the crossed out rate mean next to my room type?
In the event of a crossed-out rate, we look at the prices currently being charged by the property in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same reservation conditions (meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.
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Does Booking.com offer any special consideration discounts, or discounts with airline or hotel loyalty cards?
Booking.com provides the best available rates for the dates of your stay. It's not possible to have any further reductions on the price.
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Do I pay the full price for my child(ren)?
Information regarding children can be found under "Hotel Policies." Please take note of the following:
- Added fees for children, if any, are not included in the reservation price.
- During the online booking process, please note your request for any extra beds/cribs in the "Special Requests" box provided.
- If you’ve already booked your stay, just click on the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We suggest calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.
Lbh pna nyjnlf pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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Can I use discount coupons (e.g. issued by magazines, stores, etc.)?
No, you cannot use discount coupons when booking on our website. In such cases you will need to follow the instructions given by the organization issuing the coupon.
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Credit Cards
Can I make a reservation without a credit card?
You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
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The hotel has charged my credit card--what should I do?
Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.
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Can I use a debit card to complete my reservation?
In general, hotels can't accept a debit card to guarantee a booking. However, there are some exceptions. You'll be able see if it is possible during the booking process.
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What is a pre-authorization?
When you make a reservation, there may be instances where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorization for the full amount of your reservation. The hotel, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions of your booking.
What’s the difference between a pre-authorization and an actual charge to my credit card?
Pre-authorizations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorizations are temporary holds. The length of the hold will vary, and your credit card company can advise you on how they handle this.
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How will I know if my card has been pre-authorized?
Your available balance will be reduced temporarily by the full amount of your reservation. You may also see “pending transactions” on your credit card account summary. If you’re not sure if your card has been pre-authorized, both the hotel and your credit card company can verify this.
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How long will the pre-authorization hold affect my available balance?
Your card provider can better explain this, along with the general terms and conditions associated with their pre-authorization procedures. These terms vary across the board, so it’s best to contact them for specific details.
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Will the hold always equal the exact amount of my reservation?
In most cases, the hotel will pre-authorize your card for the full amount of your reservation. On occasion, you may see an amount slightly higher than the rate shown on Booking.com. If this does happen, the hotel can explain why this has occurred.
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Will this happen with all bookings made through Booking.com?
Hotels reserve the right to pre-authorize your card, but this doesn't mean it will occur with every booking. Don’t worry, if your card is pre-authorized, both the hotel and your credit card company are there to help. They may also be able to assist you with removing these holds sooner.
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Can I make a reservation for myself using someone else’s credit card?
Yes you can, but only if you have the card holder's permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box, and be advised that the hotel may also require authorization from the card holder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.
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Why do I need to give my credit card details?
In most cases, Booking.com requests credit card details to confirm your reservation with the hotel, on your behalf. Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again. In some cases, your credit card details will be used to process the payment for the reservation at the time of booking. Your credit card will only be charged if you have requested a prepaid room or if the cancellation policy, found under "Hotel Policies" and room "conditions" has not been followed.
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Which credit cards can I use to complete my booking?
To guarantee a reservation via Booking.com all hotels accept:
Some hotels also accept other credit cards for the actual payment of stay; these are indicated during the booking process.
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Are my credit card details safe?
Booking.com uses a secure connection for your booking:
- Your personal data and credit card details are encrypted.
- Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
- Our SSL certificate has been issued by Thawte.
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The credit card that I used to make a reservation is no longer valid. What should I do?
Please contact the hotel directly. You can find their contact information in your confirmation email or online via My Booking.com. For security reasons, never provide your credit card details by email.
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Reservation Process
How can I make a special request? For example: a sea view, twin beds, room on a certain floor or dietary needs?
During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.
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Can I book a hotel for day use?
No, bookings are for a one night minimum stay only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.
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How do I find out how many bedrooms are in an apartment/suite?
The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation, you can contact the hotel directly with the contact details provided in your confirmation email and at My Booking.com.
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How can I make a group reservation?
Many hotels on our website can accommodate groups.
- Please note that the number of rooms assigned to a group varies for each hotel and that special conditions may apply for group bookings. You can view this information under Hotel Policies.
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Confirmation
How do I know if my reservation is confirmed?
As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.
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What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number in your booking confirmation. Used with your booking number, it allows you to log in to My Booking.com. At My Booking.com you can view, change or cancel your booking. Remember to keep your PIN code confidential.
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I have booked a hotel but haven't received a confirmation by email. What should I do?
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What is "My Booking" and how do I use it?
My Booking.com is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking.com directly from:
- Booking.com -- the link is on the upper right hand side of the screen.
- With the link provided in your confirmation email.
- To log in to My Booking.com, just enter the PIN code and booking number you received in your booking confirmation.
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Are the facilities in the room that I have booked guaranteed?
Yes, the room facilities listed under each room type are guaranteed by the hotel.
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I received an email from Booking.com claiming to be from the place where I booked my stay. Why did I receive this message?
In the interest of better serving our customers and improving the lines of communication between hotels and guests, you may occasionally receive such emails. When sending these emails, we use email aliases to protect the privacy of our customers. And on occasion, our system will automatically forward the email from the hotel to our customers by using these aliases.
Please be aware that this correspondence will be generated by the hotel and sent via Booking.com on their behalf. As such, Booking.com cannot be held liable for the content of the message. If you feel that the content of this message is inappropriate or contains spam, we ask that you report this information by clicking on the link located in the bottom right corner of the email.
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Cancellation/Change of a Reservation
Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.
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If I need to cancel my booking will I pay a cancellation fee?
Cancellation policies vary from room to room. You can usually cancel or change your booking up to 24 hours before your planned arrival time. You can check to see what a hotel’s policy is, and whether they will charge a cancellation fee, under "Hotel Policies." This information is also included in your confirmation email. Please note that if your room is non-refundable or part of a special deal, it may have a different policy. You can see specific room policies under the "Conditions" column next to "Room Type."
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Where can I find the cancellation policy of the hotel?
Room-specific cancellation information is included next to the room type under the "Conditions" column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so make sure to check both. The specific information relevant to your booking will also be included in your confirmation and on My Booking.
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Can I cancel or change a Secret Deal or non-refundable booking?
Dates of stay for Secret Deals and non-refundable bookings cannot be changed because they have special low rates. If you choose to cancel reservations for these types of rooms, you might be charged according to the hotel’s policy.
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How do I know if my booking has been canceled?
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Directions
Where can I find the address of the hotel?
You can see the hotel's address at the top of the hotel's page on Booking.com. It's also included in your booking confirmation email.
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Where can I find directions to the hotel?
You can find directions to the hotel in several ways:
- In your confirmation email you'll find a link to a route planner, with the hotel’s details already entered - just choose your starting point.
- Add the directions straight to your TomTom from your confirmation page.
- Or access the GPS coordinates anytime, along with online driving directions, at My Booking.com.
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Guest Reviews
How can I write a review?
We invite you (by email) to write a review after you have booked through us and stayed at the hotel.
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Who can write a review?
Everyone who books through Booking.com will be invited to write a review after their stay.
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Can I edit a written review?
You are not able to edit a review once it has been submitted.
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Why hasn't my review been posted yet?
Because of the number of reviews we receive, it can take a few days before it appears on the website.
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Does Booking.com alter reviews?
No. Once we've checked for obscenities, we post all reviews as they were submitted (both positive and negative).
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Does Booking.com write reviews?
Absolutely not. We are proud that all of our reviews are written by real guests who have stayed in the hotels they are reviewing.
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Can I leave a review anonymously?
Yes, you have the option to leave a review anonymously. In this case only your country, date of review and your traveler type (e.g. "Solo traveler," "Mature couple," etc.) will be shown.
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Can I write the review in the language that I want?
Yes, you can. We support the website in 42 languages. We suggest that you write your review in the same language as your booking.
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Tryp São Paulo Jesuino Arruda Hotel
Sao Paulo,
Brazil
Tryp São Paulo Jesuino Arruda Hotel
Rua Jesuíno Arruda, 806, Sao Paulo, CEP 04532-082, Brazil
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Guest reviews are written by our customers after their stay at Tryp São Paulo Jesuino Arruda Hotel.
Score breakdown
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8.7
-
8.4
-
9.3
-
8.2
-
8.2
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7.7
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8.4
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8.5
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9.2
-
8.3
-
8.3
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8
-
8.6
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8.4
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9.4
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8.2
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8
-
7.8
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8.7
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8.2
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8.7
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8
-
7.9
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7
-
8.8
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8.3
-
9.3
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8.3
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8.3
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7.9
Review score
Based on 246 reviews
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1
0.00%
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2
0.00%
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3
0.00%
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4
0.00%
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5
3.66%
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6
6.10%
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7
18.70%
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8
32.93%
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9
26.42%
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10
12.20%
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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In the upscale Itaim district, the 4-star Tryp São Paulo Itaim Hotel has spacious rooms with air conditioning, free internet connections and room service available 24 hours a day.
In the heart of Jardins, São Paulo´s most upscale neighborhood, this Royal Boutique Hotel features stylish suites only 2 blocks from Paulista Avenue. Private parking and free Wi-Fi are available.
Featuring a spa, gym and pool with city views, Tryp São Paulo Iguatemi is in Itaim-Bibi, one of São Paulo's prime neighborhoods. Private parking and free internet access are provided.
Just 2 blocks from Paulista Avenue and near the fashionable Oscar Freire Street, InterCity The Universe features a restaurant and business center with internet access.
Very good hotel, a value for money. Area is safe and full of restaurants. Wi Fi worked. No problems at all.
Location is very good, there are a lot of restaurants and bars and it seems like a nice residential area as well
No SPA, good floors in the rooms where very cold
Surrounding area
Getting there from airport
The location, close to restaurants, shops.
The premium apartment was not large, indeed it was the size of standard apartments in other hotels. The breakfast could be better in relation to the price.
Excellent location for a non-South American looking person to spend time. Plenty of bars and restaurants around and about for evening entertainment. Hotel itself was very comfortable and good value for money.
Nothing that affected us on a short stay but the transport links with the rest of the city could have been better, clearly out with the control of the hotel but worth mentioning when considering the hotel as a base for exploring the city.
Fantastic location near restaurants and bars of itaim
Rooms are not too large
I loved the location. The fact that you have nice bars and restaurants at a walking distance and a very comfortable room with a nice and clean bed. The front desk service is very good and they do speak english. Which is not very common in Brazil.
Location
This is one more of the thousands of hotels that try to make a little more money out the internet connection they provide. It's the new "smartness" in this market. They provide you with basic, free internet connection, which essentially is no connection at all, totally non working. Then they offer a paid program to upgrade you to a "high speed" connection, which is anything but high speed, just decent, which again gets broken every now and then. I have no tolerance for these practices anymore. Internet should be provided as basic utility from hotels. It's like water or electricity. It's like giving you free water to wash your face, but paid water to have a shower. There are some hotels which provide high speed internet as part of their offering, and this is what I will honor from now on as frequent business traveller. Enough...
Very close to the main business areas, relatively quite region and good restaurants in walking distance
Clean Good location
Breakfast very expensive and not so good Internet ver slow
Excellent breakfast Free internet was quite fast compared to other hotels
Room was small for two individuals
The apartment is big enough and clean.
The staff is awful. Apart from being slow, they had charge people that I invited and I had warned them for not doing so. My invitees paid for the room and they were not supposed to do so. They so not communicate. Very poor management. I'm very disappointed with their level of service and professionalism. They were instructed to charge my card. And in some cases they had already charged!
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Translated by Google.Several persons do speak English. They are VERY helpful and try to make sure ou have a nice stay. There was no buffet the first days, but the breakfast was really generous, served with fresh orange juce, real expresso coffee.... GREAT
The Spa was not full and once they filled it for us: no bubbles !
The rooms are great, spacious and comfortable, the staff are really friendly the location fantastic.
The free internet was rubbish and to get decent internet you have to pay 40 r$ for 24 hours. One time I paid and it didn't work. They refunded me but the internet never really worked well. The breakfast is poor with congealed eggs and not much fruit.
The location is very good. Close to everywhere in the city. Staff speaks English and they are very friendly.
The room rate is not worth. Breakfast price is expensive.