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Newest reviews for Hotel Acqua Express

  • Michael
      Australia
    August 2, 2014

    Location, friendly staff who tried to communicate in English, nothing was too hard for the staff, breakfast included better than continental, clean, drinks at reception,

    first room 704 was very small, second room 702 shower was broken

    9.2

  • Chris
      United States of America
    May 13, 2014

    Very helpful staff, although it seems to be a shortage of employees because we ordered some ice and the girl from the reception had to come to bring it to us. Also Perfect location.

    Did not like at all that the bed cover had the blanket in between sheets not fully covered, and it's really a turn off because i don't think they wash that as well, maybe just the sheets. But during sleep that will not stay covered so you touch it with your skin, i don't know how safe that is. The breakfast was terrible, they say it's self-serving but i think for saving reasons they keep the food behind the bar; Also I do not think is a very good value for money.

    5.8

  • Rafael
      Aruba
    January 30, 2014

    Location and wifi conn

    The penalty I booked for jan 21 / 28. When I arrived at the hotel I paid to stay until Friday 01/24. On Friday when I checked out, the clerk still hit me with a penalty fee of approx US$ 222.00 in Colombian pesos. I consider that if I paid for up to and including Friday 1/24, I gave the hotel 66 hours notice that I will stay until Friday. This abusive practice and I would like to hear from you if you will take care so I can get a refund in full.

    5

  • Philippa
      United Kingdom
    November 26, 2013

    Location. Size of room

    After my room was cleaned the door wasn't shut properly. I was out of the hotel all day and during that time anyone could have walked into my room and stolen anything. Not only that, but even after complaining twice I did not receive even an apology from the manager. Terrible customer care, esp considering I was paying the equivalent of £50 a night. The staff have extremely limited English which, whilst I appreciate I am a gust in their country, did make communication difficult. At breakfast the food is hidden behind a counter so, unless you can speak Spanish, it is difficult to know what is available ( nothing is written either). Upon departure they attempted to make me pay the 16% tax that foreigners do not have to pay if in Colombia for less than 60 days. Reading other reviews, this is not something new. The Birdseye in my room frequently burnt out, leaving me with half a head of wet hair ( and I don't have that much, burnt out time was less than 2 minutes).

    4.6

  • Anonymous
      United States of America
    September 18, 2013

    Location great. Good breakfast. Good wifi. Elevator fast.

    Much too noisy. Infernal high–pitched noise from machinery on top floor kept me up all night. Woman having sex in another room sounded like she was in our room. Street noise easily heard, even on the top floor. Our toilet was leaking water on the floor but the staff did nothing to address this despite our bringing this to their attention.

    5.8

  • William
      United States of America
    September 5, 2013

    Great staff and breakfast

    Rooms a bit too small...needs an awning for the balcony

    8.3

  • Anonymous
      Canada
    August 25, 2013

    This was my third stay in this hotel. The staff are friendly and helpful. Great location with lots of nice bars and restaurants. Safe to walk in the evenings.

    One evening, there was no running hot water and was told that I have to wait till the following morning. It would have been nice if the guests were told in advance that there won't be any hot water that day.

    7.9

  • Raymond
      United States of America
    July 24, 2013

    Location

    The rooms with the balcony sliding doors are not soundproof. Too much street noise.

    8.8

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